Adams customer service

Mr.Ls1 · 05-30-2010, 09:23 AM

Sorry if this is in the wrong section.

Had my first dealings with customer service yesterday. They are great. I ordered a 16oz bottle of wash and 2 9in pads. When i opened the box, the wash was leaking and a TON of it spilled. The pads were not affected because of the packaging though. I emailed customer service about it. Less then 5 minutes later i had an email back from them. They told me that they were going to replace the bottle. They were the best customer service i have ever dealt with. This truly is as great of a company as i have herd.

Rich · 05-30-2010, 09:25 AM

Every one of us on here can vouch for the quality of their customer service. That's part of why we're all so committed.

Mr.Ls1 · 05-30-2010, 09:29 AM

They gained another loyal customer for sure! I can understand why yall are such huge ADAMS fans. Between that and the quality of the products.

randyfox · 05-30-2010, 09:41 AM

Yup. Customer service is second to none. When my wife got me the Premium Kit, the bucket and lid were back ordered items. I received a hand written note on my invoice explaining as such and that it will ship out as soon as they are in stock. Seems like a little thing but it goes a long way with customers.

iceboi714 · 05-30-2010, 10:27 AM

Yes sir-eeee...had a similar experience as well...some VRT spilled in one of my recent order. They were about to offer a replacement but since it didn't spill much I didn't feel the need to get it replaced. Welcome aboard to our loyal crazed group.

JPEGXP · 05-30-2010, 11:37 AM

My dealings with the customer service have been exceptional! It definitely contributes to making a life long customer.

tjcin · 05-30-2010, 12:18 PM

Another happy customer here, vouching for their customer service. Right on par with LL Bean. Don't change a thing Adam, your system works.

Chris05GTO · 05-30-2010, 02:00 PM

You bet Matt, Adam's First Class customer service!

VistaStang · 05-30-2010, 03:46 PM

Quote:

Originally Said by Rich

Every one of us on here can vouch for the quality of their customer service. That's part of why we're all so committed.

XQIZT · 05-30-2010, 03:53 PM

Its amazing, isn't it?

I had some cracked bottles as well, although i didn't loose any product. 2 new bottles (with the proper labels) were on my doorstep quickly, no questions asked.

Adam and crew...don't change a thing. Word is spreading more and more every day!

Oh...and another great thing about these products...they work EXACTLY as the labels say they will.

05-30-2010, 09:23 AM	#1
Mr.Ls1 Experienced Detailer Join Date: May 2010 Location: Spartanburg, SC Real Name: Matt View User Album Posts: 168	Adams customer service Sorry if this is in the wrong section. Had my first dealings with customer service yesterday. They are great. I ordered a 16oz bottle of wash and 2 9in pads. When i opened the box, the wash was leaking and a TON of it spilled. The pads were not affected because of the packaging though. I emailed customer service about it. Less then 5 minutes later i had an email back from them. They told me that they were going to replace the bottle. They were the best customer service i have ever dealt with. This truly is as great of a company as i have herd.

05-30-2010, 09:25 AM	#2
Rich Detailing Guru Join Date: Oct 2008 Location: Pennsylvania Real Name: Rich View User Album Posts: 8,849	Re: Adams customer service Every one of us on here can vouch for the quality of their customer service. That's part of why we're all so committed. __________________ Black cars are not a hobby.......they're a career!

05-30-2010, 09:29 AM	#3
Mr.Ls1 Experienced Detailer Join Date: May 2010 Location: Spartanburg, SC Real Name: Matt View User Album Posts: 168	Re: Adams customer service They gained another loyal customer for sure! I can understand why yall are such huge ADAMS fans. Between that and the quality of the products.

05-30-2010, 09:41 AM	#4
randyfox Take it up to 6! Join Date: May 2010 Location: Ft. Benning, GA Real Name: Randy View User Album Posts: 762	Re: Adams customer service Yup. Customer service is second to none. When my wife got me the Premium Kit, the bucket and lid were back ordered items. I received a hand written note on my invoice explaining as such and that it will ship out as soon as they are in stock. Seems like a little thing but it goes a long way with customers. __________________ 1955 Chevrolet 210 383 Stroker / 1971 Chevrolet El Camino SS454 / 2004 Nissan 350Z /2007 Toyota Tundra Crew Max Limited / 2003 Toyota Corolla S Turbo

05-30-2010, 10:27 AM	#5
iceboi714 Experienced Detailer Join Date: Nov 2008 Location: Garden Grove, CA Real Name: Lee Nguyen View User Album Posts: 209	Re: Adams customer service Yes sir-eeee...had a similar experience as well...some VRT spilled in one of my recent order. They were about to offer a replacement but since it didn't spill much I didn't feel the need to get it replaced. Welcome aboard to our loyal crazed group.

05-30-2010, 11:37 AM	#6
JPEGXP Master AF Detailer Join Date: May 2010 Location: Long Island Real Name: John View User Album Posts: 364	Re: Adams customer service My dealings with the customer service have been exceptional! It definitely contributes to making a life long customer. __________________ 2009.5 PBM - G8- GXP 6M 2011 LT3 C6 Vert Cyber Grey

05-30-2010, 12:18 PM	#7
tjcin Experienced Detailer Join Date: Oct 2009 Location: Hammonton, NJ Real Name: Tim C View User Album Posts: 230	Re: Adams customer service Another happy customer here, vouching for their customer service. Right on par with LL Bean. Don't change a thing Adam, your system works. __________________

05-30-2010, 02:00 PM	#8
Chris05GTO Welcome To Adam's Forums! Join Date: Nov 2008 Location: Shinnston WV Real Name: Chris Toth View User Album Posts: 14,902	Re: Adams customer service You bet Matt, Adam's First Class customer service! __________________ Pontiac, Gone But Not Forgotten! GTO 1 OF 136

05-30-2010, 03:53 PM	#10
XQIZT Authorized Dealer Join Date: Jan 2010 Location: Orlando, FL Real Name: Mike View User Album Posts: 1,354	Re: Adams customer service Its amazing, isn't it? I had some cracked bottles as well, although i didn't loose any product. 2 new bottles (with the proper labels) were on my doorstep quickly, no questions asked. Adam and crew...don't change a thing. Word is spreading more and more every day! Oh...and another great thing about these products...they work EXACTLY as the labels say they will. __________________ Factory-Trained and Authorized Adam's Distributor Orlando, FL Mike Augello 407-257-9604 mike@xqizt-automotive.com "Like" us on Facebook: www.facebook.com/XQIZTauto

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Adams amazing customer service	jeast	General Detailing Discussion and Questions	8	07-28-2009 09:55 AM
Share your customer service stories!	lanespd200	Company Info/Announcements	49	03-25-2009 06:50 PM
Over the top customer service by adam!!!	WaxOnWaxOff	Lounge	11	03-09-2009 05:01 PM
Customer Service	70'sChevyGirl	Lounge	6	12-31-2008 10:39 AM