Share your customer service stories!

[lanespd200]

Like the title says, I would like to see how others felt about their first and ongoing customer service experience with Adam and his crew.

Let me start with a BIG thanks to Patrick (aka P's Titan).....answered all my annoying questions and gave me his cell phone to call him. Also, Adam with all the help and the messages he sent assisting me. Like I have heard in another thread, what owner does that? I was really impressed with my whole experience and thank you for your help guys! Thank you all the guys on here for your help, please don't think anyone is left out. Also, Ashley for making feel smart this morning about the water-based product comment. was it this morning?

Patrick.......make it down to the Texas Titan meet!

[jub jub]

I had an order that was missing a couple of items. Sent Jason a PM. Next thing I know, it was on my door step!

Didn't even have time to shut down the computer.

[lanespd200]

Originally Said by jub jub I had an order that was missing a couple of items. Sent Jason a PM. Next thing I know, it was on my door step! Didn't even have time to shut down the computer.

NICE.....was that rocket shipping?

[Nitelord]

I thoroughly enjoy working with Adam and his entire crew. I've had nothing but good customer service. Even a custom kit (drop this, add that) was no problem. I can't say enough good things about all of you. Keep up the great work..

[lanespd200]

That's awesome......I never thought about switching items and making a custom kit.

[jjwvette]

I know that when somethings not right it gets fixed fast
Thats service

[Executive Detailing]

After communicating with Jason via email, I went to the website and ordered the product. Little did I know, I clicked the wrong product..but not to worry Jason was on top of things and notified the warehouse of what I actually wanted. Then he emailed me back telling me of my error and what he did to correct it.

Now that's what I call taking care of a customer. From that point on...Adam's is the ONLY product I'll ever use.

[Rich]

I've never found anyone or any company that even comes close to the customer service and complete satisfaction that I get with Adam's Polishes. From Adam on down, everyone is prompt, curteous, generous, and will do whatever it takes to make things right. Most times they even do more than you expect. I wish more companies were as concerned about their good name as Adam's. Thanks everyone at Adam's.

[mikegeaney]

Originally Said by lanespd200 That's awesome......I never thought about switching items and making a custom kit.

Just last week I ordered the Perfect Wash kit. There was no problem getting on the phone with Ashley to make substitutions. I like that they are accomodating like that. This forum is a perfect example of how much they want us to be happy with their product(s) and I appreciate that by chosing to spent my hard earned $ with them.

[lanespd200]

Originally Said by mikegeaney I appreciate that by chosing to spent my hard earned $ with them.

Amen!