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  1. 29 points
    Friends, thank you. Thank you for caring enough to post your thoughts, and taking time from your life to do so. Thank you for making your feelings known, and I can appreciate that you feel we have drifted from our core. Thank you for continuing to care about our company and brand, even though it's not the company and brand that you supported initially. The reality: I understand your point. We have become a much larger enterprise. At the same time, our customer base has changed as well. Over 60% of our customers are under 30 today! We have a fantastic marketing department that turns out limited edition promotional products and Adam's branded apparel. While I certainly appreciate the sales, it's not something I had in mind when we started. Nor would I ever have thought old or limited edition products would sell for hundreds of dollars on eBay. Never in a million years, and our marketing team has created tremendous brand equity, and demand. I started this business to offer great detailing chemicals, matched with premium application and removal tools, and easy to understand instructions. (Eventually, videos, to help the DIY enthusiast achieve incredible results at home, with ease.) Above all, I want our customers to be impressed with the quality, ease of use, and results achieved with everything that comes from Adam's. The reality: The promotional stuff sells, and the new majority of our customers are young. I now have partners, a bank expecting us to meet goals, etc. It's not just me and my small team, boot strapping to make payroll, and kick out a few new products each year. Adam's Polishes has grown exponentially, and as a result, it has changed. While the changes at Adam's are good for some, they are not appreciated by all. Especially the original customers, those who remember us small, with nearly all American made products. Those who have supported our brand for a decade or even two. As some of you are aware, our ownership group acquired our chemical manufacturer last year, and now have access to truly amazing chemistry. We have invested heavily in the business, updated the lab, and are now making products that are more advanced than the big players in our industry. Crazy enough, we now have 150 employees, plus another 25 part time show champions. While I'm humbled that we have established a much larger company, and are roughly 10X the size we were just a few years ago, I also miss the old days. I miss the days of taking our entire staff out to lunch daily. Miss indoor parking and a cross-fit gym at the HQ. I even miss the days of whacking payroll on a credit card, and living in my first warehouse. While those days were tough, doing whatever it took to survive was invigorating, exciting! It's hard to do things like that as a large company. You asked about DVK? Dylan VonKleist is incredible at identifying and developing new products. He knows detailing as well or possibly better than I do, and has his thumb on the pulse of the detailing community. He was instrumental in starting this very forum! I also miss Ashley Wilson. She worked with us since high school, with her fantastic dad, Mike, one of our original team members. Ashley was amazing with our resellers, and everyone she came in contact with. When we moved the business to Colorado, she was unable to move with us, understood. We had an outstanding controller, Patti. She started with us in 2009, and helped us get through many, many hurdles. Her positivity and influence on both me, and the staff was awesome! She eventually moved on to work with a non-profit, which helps children. Understood, and she is missed by all of our employees that knew her, and was replaced by a super capable CFO and eventually, an accounting team of five that are much needed to keep this enterprise afloat. Great people, certainly needed, but a big company team is different feel than a small few person team. Realize, those people who are gone have moved up, and as our business grew, we had to make changes. We are friendly with each person that moved on, no bridges were burned in the making of Adam's Polishes! I introduced Dylan to Cody, then the owner of Cyclo Tools, and he was hired there. Then, Cyclo was acquired by Rupes, which is how Dylan landed there. It was a good fit for him, the right move at the time. Truth: Dylan is one of the smartest, most OCD, focused detailers I've ever known. His focus on detailing products made our line better, and makes Rupes a better company today. We never replaced Dylan, and are still looking today. (If you know someone, please shoot me an email with a resume: Adam@AdamsPolishes.com.) Today: Our customer service team is awesome. Our marketing team, led by Matt Butcher, is amazing. Our chemicals are outstanding, and our ceramic program is world class. Our towels and accessories are very good as well. As I always say, "VOTE WITH YOUR DOLLARS!" We are one of the only companies on earth that honors a 110% Satisfaction guarantee. Pleas, return any product you are dissatisfied with. Whining about products online doesn't solve a problem. Remember, you get 110% refund on products you are unimpressed with. Please, no whining, just contact us so we can make it right! I gave 200% to Adam's Polishes for decades. (Gave 200% to detailing for the previous two decades as well. Been detailing for nearly 40 years now!) Today, I've shifted priorities, to a family man, and business man. In that order. I used to come home after work and get on AdamsForums, and on other social media platforms. Today, when I'm home, I'm a Dad, and husband. Today, I don't always get to the HQ, rather, I travel all over for business. I'm on a plane at least 4X a week, and while my United Airlines status is rocking, my absence is noted at home. God has been incredibly good to me, and our business. I'm so blessed to have had the opportunity to start and grow this business from zero. Blessed with an incredible and dedicated team. Blessed to have met my wife, and blessed with our three healthy children. Blessed to live and work in Colorado. Blessed to have incredible customers who care enough to report your feelings on our direction! Finally, I encourage everyone to VOTE WITH YOUR DOLLARS! Focus on the high quality products that keep your car shining, and your shine therapy soothing. I'm still detailing something every week, sometimes daily. It's my therapy. It's always been my therapy. Detailing is how I unwind and find clarity in this complicated world. I'm here as the Chief Detailer, and Founder of Adam's Polishes. I'm not the CEO, not the marketing director, just the Chief Detailer. If you don't like a product, please, contact our customer service team, and we will make it right. (orders@adamspolishes.com, or 866-965-0400.) When I tune in to listen to people complain about our business, it certainly hits a nerve. If you have a product that has not impressed you, please contact us! Vote with your dollars, and you will see more products that you love from Adam's Polishes. Thank you very, very much for your loyalty, and for your business. Humbly, Adam
  2. 18 points
    Thanks Mike and each of you who responded to this thread. I absolutely care. This business is my baby. I lived on Top Ramen and canned tuna with ranch dressing in a 950 sq ft warehouse on the railroad track,s next to the 405 freeway for three years while starting this business. I'm not up to see Adam's be gimmicky, or low quality. Stand by, we will continue to develop and launch new, quality products, and I certainly hope to continue to earn your trust, and your business. Realize, I'm no longer the only person launching new products, and if I was, I'd have 5 hours of things to focus on for each hour of the day. Tough for a detailer with OCD and ADD to do! I've leaned on our entire team, as has our CEO, to bring excellent, high quality detailing products and accessories to the market. Forgot to include a photo of our young family, this one from last week in McCall, Idaho, heaven on earth. Celebrating my wife, Melissa's birthday. Towel wrapped Luca, 11, Cristiano, 9, and Enzo, 6 with a LaCroix on his head:
  3. 13 points
    Generally I agree with your sentiment 100%. I’ve openly disagreed on things Adam’s has done in the past on this forum, as well as directly to Adam himself of various representatives of the company. Admittedly, I can be pretty critical. That being said in this case I feel your sentiment is misguided, despite being well intentioned. “Desperate times call for desperate measures.” That’s the saying anyway. We are currently experiencing a pandemic on a world scale that is unlike anything we have ever seen. Economies are crippled. Death tolls continue. Infection rates rise. Resources are drained. This is something that has an impact on nearly every town, county, state, nation and continent. Everything is a fluid situation in a constant state of flux where needs change daily, or even by the minute. Not only do I own Detailed Reflections, but my true career (the one that really pays the bills) is being a firefighter in a community of 50,000 people. We have seen the feelings change from “we have plenty of gear” to “one to one replacement” so we don’t run out. So far to date, my community has over 200 cases of Covid-19. We have transported approximately seventy of these patients. I myself (and my crew) have had four direct contacts with Covid-19 positive patients to date that we know of. With every contact comes the need for more products to decontaminate ourselves and our equipment. This has created a shift where smaller local businesses have shifted their production to support their communities instead of the bottom line. We have an adhesive company a couple towns over that made hand sanitizer for every member of our department. This allowed them to keep their employees working, and helps the community. It’s the proverbial “win-win.” Everyone now is being divided (right or wrong) into essential and non-essential. Non essential businesses are sometimes able to sustain themselves by offering something they don’t always. The need for general sanitization products versus car care products is clear currently. I can state that as the owner of a business that relies on car care products and the availability of them to keep going. Adam’s is putting their community before the needs of it’s existing “customers.” If our communities fail, the businesses fail. And companies disappear completely. You’re going to see a few crisis’ arise thanks to Covid-19 outside of healthcare. You will see a financial crisis, unemployment crisis, mental health crisis, potential housing crisis (credit will be trashed, savings wiped out, mortgages in default). It’s going to take time to climb out way out of this. The way we do that is by understanding that the needs of everyone have shifted significantly during this time. If you live in a lesser affected area, it doesn’t mean the companies in your area aren’t supporting those in areas of impact. For the greater good of society, and to end this as quickly as possible Adam’s has done the right thing. They should be applauded, not reminded that they need to get back to car care products and customers. I mean no disrespect to your thoughts, just sharing the views from the other side of the fence. I don’t want to bring Covid-19 home to my family because I couldn’t get what I needed to remain safe. And I don’t want to have to change how I interact with members of the community I serve out of fear or lack of proper supplies. Right now we all need to support each other. For the greater good.
  4. 13 points
    Dan@Adams

    Adam's Online Car Show

    The daily driver/charity road rally machine: The project truck: And my other blue car, the GTO I've been working on since 2006:
  5. 13 points
    mc2hill

    Adam's Online Car Show

    This is a shot of 'Old no. 2' the 1912 race car I get to work on. The owner started with the radiator, the engine, and the frame, and it took 14 years to get from collecting parts to completion. His idea was to build a car like you could have had in the day, if money was no object, and to allow you jump in it and drive across the country (it has plug in for headlights, and between the seats are plugs for heated motorcycle suits) . I call it a 1912 Indy spec custom hot rod, as it is like a Kindigit car, with no exposed wires or bolts, and lots of summitry (the holes in the hand brake and gear shift align perfectly). Oh, and the engine - a 10 liter/600 cu. in. 4 cylinder (the 'formula' for the Indy race that year). It will idle at 90 RPM - kind of like a 110 MPH tractor! It is a lot of fun to show, and even more fun to drive!
  6. 13 points
    Adam has also posted the "vote with your dollar" advice on this forum, but it was specifically in regards to the expansion into some of the branded merchandise, like shirts, hats, socks, etc. His comment meant that if these other products do not interest you, then vote with your dollar and not buy them. This comment was not meant to be applied to the company as a whole, only specific products. Again, all these other products, including the swag products and the expansion into different equipment lines, have not in any way come at the cost of the constant development and refinement of the core chemical products. Other than the "Made in USA" issue on some of the equipment, I just don't understand why offering any of these other products means that the company is no longer meeting its goal of providing the best quality detailing products, with unmatched support in this industry, to make it easier for customers to get the results they want, and to ENJOY the process! Another general discussion topic not specifically directed to @ramflava: The entire "re-branded" argument, when it comes to equipment, does not make any sense. Adam's Polishes, just like the vast majority of detailing product companies, do not manufacture equipment. Equipment is manufactured by...EQUIPMENT MANUFACTURERS. These manufacturers design and build equipment, either as a standard item, or in many cases, to the specifications of the buyer or client. For example, Adam's tells the manufacturing company what they want for specifications in a particular product, and then prototypes are built and tested, and then the final product is tested, then released. In other cases, the main component of the product is already part of that manufactures product line, so Adam's might just make a few minor changes. And since I know it will be brought up, there is also one major and well known EQUIPMENT MANUFACTURER that also sells some detailing chemicals. Simply put, Adam's Polishes manufactures detailing chemicals, and uses equipment manufacturers to build the equipment. Just like they have textile manufacturers make the towels to their specifications, the brush manufacturers make the brushes, etc. Yes, some products are off-the-shelf (buckets, some brushes, spray bottles), and some have only maybe color or other cosmetic changes, but they do not manufacture any of it, so why would people expect them to be manufacturing something as complicated as a piece of power equipment. Contrary to what the uninformed masses (that spend too much time trolling FB and IG) might think, just because a specific piece of equipment might appear similar to another, it does not mean that company made it, and Adam's just slapped a sticker on it. What is more accurate is that the same equipment manufacturer made variations of the different products, so some appearances are the same. A good example is when the pressure washer was released. People on IG and this forum were so quick to proclaim that it is just a re-branded Sun Joe, and some said Arksen, and yet more said Realm, and so on. And none of those were the correct manufacturer. Kyle stated that Apex makes the Adam's version. So that likely means that Apex also makes some or all of those other "re-branded" pressure washers that look similar.
  7. 12 points
    rkj4243

    Adam's Online Car Show

    My 2013 Torch Red 427 Convertible and my 2003 Millenium Yellow Corvette coupe
  8. 12 points
    Bryanl

    Adam's Online Car Show

    Here's my Truck
  9. 11 points
    Chris@Adams

    Another Coated GMC.

    https://adamspolishes.com/collections/ceramic-paint-coating-9h Just finished up this nice GMC, washed,clayed, paint correction & Ceramic UV Coating. Check out before & after pics.
  10. 11 points
    Alright, let me set the stage for this one. First off, I am by no means a professional detailer. Prior to the last 5 months or so, I did not know anything about Adams products nor did I have any "arsenal" of products or materials. I got started with Adams off of a post that a friend of mine liked on Instagram. The videos intrigued me. So I started lurking on the forums and watching videos and dipped my toe in with a mystery bucket. That was all it took. Now here I am, showing you what this stuff can do, and if I can do it, anyone can do it. I don't have any polishers or any special machines, I just took a great deal of time and enjoyed working this project with my truck. So here we go. Oh and here is a before picture of my truck just before I started to work on it. I have already posted another thread on my Interior detail and engine bay cleaning. I started by completing those first. For the exterior cleaning I started with the Wheels, Tires, Wheel wells and Exhaust Tips. Products and Materials Used: Wheel Cleaner Tire and Rubber Cleaner ECO APC Car Shampoo Tire Brush Fender Brush Wheel Woolie Wheel Brush Lug Nut Brush Bucket of Clean Water w/ Grit Guard Tote of microfiber towels (I used the edgeless utility for any wipedown) I started by getting my bucket half full of clean water and I added a bit of CS to it. Here is where I kept all my brushes to be used. I worked each wheel entirely before moving on to the next wheel. On each wheel I would start by completely hosing down the wheel and well, removing as much dirt and grime as I could with water alone. Then I started with the Wheel well, spraying it down with the ECO APC and using my Fender Brush that was soaking in the sudsy CS water, I would shake the excess in the bucket, then spray the brush with ECO APC and work the whole Wheel Well. I then moved on to the tire and sprayed it down with the TRC and repeated the same steps with the Tire brush by shaking off the excess CS water and spraying the brush with a plug or 2 of TRC and working that tire. Then lastly I used what I considered to be the most agressive product in the Wheel Cleaner and sprayed the barrels of the wheel and face really well, using the wheel woolie I scrubbed the barrels, man this is a tool that I would definitely suggest having, NO SCRAPED UP KNUCKLES! Then I used the Wheel brush to clean off the remaining face of the wheel and finally I used the lug nut brush to clean all the spots that were hard to reach. Now, the lug nut brush also in my opinion is crucial here. There were spots inside the rim that did not scrub clean with the woolie that I was able to get with the lug nut brush and the same on the face of the wheel. Highly recommended to have this guy handy. I then sprayed down each wheel completely with water and inspected. If there was a spot to be revisited, I did that at this time. Now, as I used each of these tools I would give them a quick spray with the hose then scrub them on the grit guard in my bucket and let them sit there until the next wheel. After all 4 wheels were complete I cleaned the exhaust tips with a spray or 2 of ECO APC and the wheel woolie and lug nut brush. After completing all the wheels and exhaust tips, I knew I was about to wash the whole exterior, so I took this time to use the TRC and Utility Microfiber towels and clean all the oxidation I could from the rubber trim and other trim around my truck. I would just spray into a spot on the towel and work each trim piece until that part of the towel was soiled, then rotate the spot on the towel and repeat. Next I moved on to the first wash in my decontamination process. First I prepped the area by cleaning out my wheel bucket, spraying out those tools and hanging them to dry and setting all those chemicals aside. Next I gathered all the materials and tools for the First Strip Wash: 2 clean buckets w/ 2 clean grit guards 2 wash pads 1 microfiber Wash Mitt ( in case the pad was not aggressive enough) Adams Step Ladder Bug Remover Strip Wash Foam Cannon Pressure Washer Iron Remover I started here by prepping all my chemicals and tools. I mixed about 4oz of Strip wash in my Foam Cannon and set it aside. I then followed the prep for the 2 bucket wash by filling a bucket with clean water and Grit Guard and my wash bucket with Clean water, a bit of Strip Wash and my wash pads with a squirt of Strip wash on each of them and foamed them up. Now that I'm ready I used my pressure washer on a very mild pressure and went over the whole vehicle blasting off any bugs or obvious stuck on grime and junk. Next I followed the method Adam used in his presentation video for the bug remover and sprayed down the grill, mirrors and windshield with the bug remover and let it sit while I hooked up my foam cannon to the pressure washer. Here is the link to the product page which is the only place I have found this video. https://adamspolishes.com/collections/car-washing-products-best-car-shampoo/products/adams-bug-remover I started from the back and foamed the whole truck leaving the areas where I had bug remover soaking for the very last bit of foaming, this way they got the most exposure to the bug remover and now have a mix of bug remover and strip wash on them! TAKE THAT BUGS!!! The hardest part of washing this truck for me is reaching every spot adequately, so I used my long Adams Step ladder and started from the roof and again followed around the vehicle leaving the Grill windshield and mirrors for last. I'm gonna tell ya, it was pretty easy removing those bugs, and there were a lot on there. I wish I had taken a better close up shot before and after. I'm sold on this one. Bug Remover will stay in my Arsenal! Plus it smells good! Now that the washing is done I Rinse from here. Now, I did my rinse with my regular hose that has a multi-sprayer on it so I could control and switch from a shower spray to a stream spray if necessary. I just personally find that easier to accomplish what I'm trying to do. After a complete rinse, I did not dry, I worked around the vehicle with the Iron Remover panel or 2 at a time, spraying the panels, letting it sit for a couple minutes and then hosing off. I worked in smaller sections because the wind was mildly blowing and I didn't want the stuff to dry on the truck as there are multiple warnings about letting it dry. Now, my truck is black, so it was really hard for me to see anything happening until I actually washed it off and I could see a purple haze to the water coming off. I pretty much used the entire bottle of this stuff on my truck, there was a little left but not enough to complete another vehicle, probably a 4th of the bottle left or less. Next up was the Clay Decontamination. For this step I had personally gone back and forth on how I wanted to complete this step. Originally, I was going to mix up a bottle of CS diluted down and use that as my clay lube. My thoughts were to have a lubricant that would not leave behind any protective properties since I was actively stripping that off. Then, I had some discussion with @Yo-Yo Ma's Cousin off forum about potentially just foaming each section of the vehicle that i was going to clay ensuring that I would have the lubricity there. All in all, with the mild wind coupled with the hassle of grabbing my pressure washer each time I wanted to clay a new section, I abandoned that thought all together and just used Detail Spray. I was able to control that and work at a steady pace and also work indoors in my garage. Shout out to @Yo-Yo Ma's Cousin for all the great detailing conversation on and off the forum! Much appreciated! Here are the tools I used for the Clay Decontamination: Visco Clay Kit 1 Refill Visco Clay in case I dropped the one I was using 2 Bottles of Detail Spray Step Ladder This part of the process was brand new to me altogether. I have never clayed a vehicle before and let me tell you, it was easier than I anticipated and very satisfying! It is very hard to describe the feel of the process but you can "feel" what you need to clay a little more and what is done. I really like the visco clay bar kit. The Geo-Impression tool not only helps to mold the clay so it will pick up the contamination better, but it acts as a handle kind of and it feels good in your hands and it is very easy to hold on to. I worked 1 panel at a time here in the garage spraying the panel with DS and then 1 shot of DS on my clay each time I started a new section or anytime it seemed like it wasn't slick and again, you can feel that. I honestly thought I wouldn't see much on my truck because its in pretty good shape and stays in the garage when I'm not driving it, but man, there was a good bit on there and I used up the entire clay bar on the whole vehicle. The way I approached this was kind of how I did washing the vehicle. I did the panels that I thought were the least soiled first and left my grill and wheels for last, that way if I was picking up big bits of bug remnants or anything I was not doing that first, but rather towards the end of the clay procedure. I made it a point also to feel the panel with my hand before and after claying. Next I did a Clean Up Wash: 2 clean buckets w/ 2 clean grit guards 2 wash pads Adams Step Ladder Strip Wash Foam Cannon Pressure Washer Great White Drying Towel Accessory Drying Towel This was pretty straight forward. Before Starting I made sure my 2 previous wash buckets were emptied and cleaned out and sprayed out with the hose as well as the wash pads thoroughly cleaned up. I still had about a half a bottle of the strip wash from the first wash so that is what I used to foam the vehicle. I foamed the truck and washed it top down and then rinsed with the hose thoroughly. Since I was not going any further at the time I chose to go ahead and dry off the vehicle. So once it was rinsed I pulled in the garage and used my GW Drying Towel to get all the big panels and then the Accessory Drying Towel for spot checking and cleaning up drips. I did not use any form of compressed air. In the future I will probably invest in the sidekick and this step would have probably been way easier. Next step I took was to Polish the Truck: Venom Gloves Revive Hand Polish Blue Hex Grip Applicator Single Soft Microfiber Towels Step Ladder Respirator I'll be honest. I was not going to do this step when I first started buying the tools for Ceramic Coating. I don't own a polisher, really didn't want to make that investment right now, and have zero experience with polishing. However, I am so glad that I took this step. I used the least possible aggressive method by hand polishing and using Revive, but I'm telling you, it made a great deal of difference in the shine of my Clear/Paint. I started this step with much skepticism, and ended thinking about buying a polisher and learning how to do it better. This step took me the better half of a day to complete. I really took my time and really focused on what I was doing and tried not to make it a chore. I put a couple JRE podcasts on to listen to and took many breaks throughout the process. I made sure I had comfortable seating (That Adams Rolling Detail Chair is in my future BTW ), I took the globes off the lights in my garage to ensure I had the maximum amount of lighting and I had several LED Flashlights at my disposal to check the paint and polishing. It took me a good bit to get the amount of polish right, there were a couple times I put too much, and in that case I just polished a bigger section and primed the pad with DS for the next bit until the polish got thin before I put more on. After finishing this step I went ahead and cleaned up this pad with some APC and set it aside to dry. Just polishing made a noticeable difference. And here we are folks....I did all that for this moment! It was pretty dadgum exciting! Now is the time for the Surface Prep and Ceramic Spray Coating: Venom Gloves Respirator Adams Surface Prep Spray Single Soft Microfiber Towels Step Ladder Microfiber Applicators Suede Removal Towels A couple things I want to mention. The Gloves are a must for both polishing and coating. There is no way not to get any of this on your hands. I had originally purchased a pair of gloves off the Adams site, but I found these Venom Gloves at Lowe's when I got my cool flow disposable respirators and I really like them. They are very comfortable and my hands didn't sweat in them like they normally do in gloves. I went through about 12 pairs in this whole process because I would throw them out anytime I stopped and took a break or moved to a different process. I also highly recommend the Adams Surface Prep Spray. I know you can mix your own but this spray was easy to use and cleaned the area well. I could see in the Single Soft Towels where it was blue when I prepped some panels because I had not completely removed all the polish. To my naked eye it looked as if I had, but the prep spray saw it differently . I only took a portion of a panel at a time to complete this process. I wanted to make sure that I was cleaning, coating and removing all before moving on. I would prep the entire panel first and then I would coat a section around 2 x 2, let it flash, then use the suede removal towels to buff off the oils. These suede towels are another thing that I was NOT going to use originally but I'm so glad I did. They really made removal and buffing of the CSC easy. I coated the entire vehicle including the wheels. I took the advice of @falcaineer and I did not level any of the CSC that I put on the plastic trim. Speaking of the trim, I used the small suede applicators that come in the CSC kit to apply it to my trim and wheels, all of the other areas I used the microfiber applicators. I used 5 of the microfiber applicators in total in the process, I found that after using them for a couple panels they would start to leave a fuzz behind, so I just threw that one away and picked up a fresh one. When removing the excess oils, ANGLES, ANGLES, ANGLES! Although I had great lighting at my disposal, I would look at the panel from 3 different directions and usually I would find at least 1 spot I missed somehow. Once I was completely finished, I then let it sit about 12 to 16 hours in the garage before moving on to the final steps. Ceramic Boost, Undercarriage Spray and Tire Dressing: Ceramic Boost Double soft Microfiber towels Single Soft Microfiber Towels Microfiber Utility Towel Undercarriage Spray Tire Shine Black Hex Grip Applicator Block Applicator Cardboard cut to fit around wheels Venom Gloves This was the final steps in the whole process for me. I addressed the undercarriage and Tires first so that I could clean up any overspray or dripping before boosting the wheels. I took old Adams boxes (I saved them for this purpose) and deconstructed them to fit all the way around each tire. I then worked each tire and wheel well like I would on the cleaning process one at a time, outside in. I sprayed the undercarriage spray in the wheel well, then I used a piece of cardboard flexed into an arc (pic below) and sprayed the tire shine into the tread block all the way around the tire. I used the hex grip applicator to level out the shine all around the tire. My tires have the small grooves all the way around the tire and the hex grip applicator does good at helping to get the TS in all of those grooves. Instead of wiping in a circle I would wipe from the rim outward to the tread block, then last wipe would be circular around the tire. I let all of this set while I moved on to the ceramic boosting. I changed my gloves and started from the top again and applied the Ceramic Boost sprayed directly on the panel and wiped down with a Double Soft Towel. This is actually the only time that I use the premium towel during the Ceramic stages. All other applicators/removal tools were the suede towels or microfiber applicators that got tossed away after use. I'm not sure how to tell if the Boost I have is the 2.0 or not but it sure did seem to wipe up well. I tried to find any indication on the bottle and I couldn't, but it is in the new Grey label style bottle so I'm assuming it is the 2.0. I boosted the entire vehicle top to bottom. I then addressed the wheels and tires again. I changed my gloves and using a block applicator knocked down any streaking on the undercarriage spray, using Edgeless utility towel I cleaned up any overspray or dripping on the wheel itself. I changed my gloves again and applied Ceramic boost to the rims. At this point I stepped back and really admired how far this truck had come from what it was. I really thought it looked good before, but now it looks outstanding! I would encourage anyone even thinking about doing this to try it. Don't be stingy though and don't cut corners and listen to the advice of the professionals that are on this forum and those who have done it over and over. They certainly helped me and that advice modified what I ended up doing by about 10 or 12 times! I wouldn't omit anything that I did at this point, only add steps. I hope this was enjoyable to read and I hope this helps someone else and I can give back to this community the way it has given to me! Thanks for reading!
  11. 11 points
    crowvet

    Adam's Online Car Show

    Here are my entries, hope you enjoy the show.
  12. 11 points
    Mike E.

    Adam's Online Car Show

    My 2018 Corvette Z06 and the wife's 2018 Camaro SS 1LE
  13. 11 points
    Sizzle Chest

    Never leave home without it!

    Went on a road trip to the mountains of NC...car was trashed after almost 900 miles! Thank goodness for my Adam’s detail bag stocked with goodies I bring as well as my bucket that I keep loaded with products too!
  14. 11 points
    RayS

    Shout Out to the Moderators

    This morning I was on one of the other truck forums that I participate on and it reminded me of how fortunate we are to have such good moderators on this forum. The moderators usually have a thankless position, but I am here to say Thank You to all the moderators of this forum. Moderators voluntarily give up their time to help others and keep the forum running smooth and when necessary step in to ensure the forum governance is followed. This means they have to read a lot of posts that may be of no interest to them and move posts to the appropriate location, educate users on the forum and participate in corrective action or testing. Sometimes they have be the one to tell someone no and do so in a respectful manner and hope the other party does the same and have thick skin if not. Your caring, professionalism, educational contributions and courtesy are noticed and appreciated.
  15. 11 points
    Our friend Chris Fell has been a big contributor to the forum for years, generously donating his time and expertise to help other forum members get the most out of detailing. Please join me in thanking Chris for all his effort, and congratulating him on becoming a Moderator!
  16. 11 points
    Thanks for the opportunity, @TheWolf, @Dan@Adams @Adam @Matt@Adams and Derek! I look forward to continuing to help and learn all about Adam's!!!
  17. 10 points
    20 min CS3 wipe down after the rains! So quick, so easy!
  18. 10 points
    BRZN

    Days 4-7 in Quarantine-Productive!

    Winter Mods, well service and repairs done, I now needed to get my 2006 Pontiac GTO ready for the upcoming show season. Stuck at home, with nothing but time was my opportunity. I began Friday morning with a Rinseless Wash. 2oz of Rinseless Wash in the bucket with 2 gallons of water and nine Plush Waffle Microfiber Towels. I liberally spray one panel at a time with a mixture of 1oz Rinseless Wash and 15oz Reverse Osmosis filtered water, then wipe clean with one of the Plush Waffle Microfibers soaking in the bucket. To dry, I use the Mini Plush Drying Towels. This Garage Queen isn't driven much, no inclement weather, and lately only to shows and cruise ins. It is parked outside while I work on clients cars in the garage, and the paint and clear wrap material was feeling a bit rough with the baggie test. Next step Clay The rough feel to the paint and clear bra material wasn't bad, the Fine Grade Clay quickly took care of whatever was on the car's surface. Before I began to run any machines over the paint, I taped off all the trim that might get touched. There was minimal marring to the paint, very few RIDS, just slight straight line marks from the car being wiped down since its last polishing. Anymore I'll usually just polish sections that need it, not doing the entire car all at once, as the entire thing rarely needs it. This time I decided to hit all the paint using the Adam's SK Pro 15mm Machine, a 5.5" White Foam Pad and the new Polish. Where sections got tight, or to cut in panels I used the SK 12mm Mini, or my Rupes Nano with the same pad material and polish combo. Friday ended with just the two doors and the Side Skirts remaining to need polishing. I took care of those areas first thing Saturday morning. I believe the Brazen Orange Metallic GM paint came out looking fantastic! On to protection I had InShane Designs of Lemoyne, PA wrap the entire front clip last June. He also took care of a few other high impact areas; leading edges of the mirrors, and Side Skirts over the Rocker Panels, all four fender lips, and low behind the rear wheels. November of 2018 I had some paint and body work done by Andy Arter, owner of Kesse's Body Shop in Hanover, PA. He took care to the Hood, Side Skirts, and Rear Spoiler. All the Clear Wrap material and re-sprayed areas were wiped down with Surface Prep to remove any remaining Detail Spray from claying, or polish residue. These sections were Ceramic Coated with the 9H Ceramic Paint Coating including the UV Tracer. The tail lights and door handles had been painted years ago, they were Ceramic Coated too. I love how the UV Flashlight helps me find any thin sections, or spots I may have missed, allowing complete coverage! And yes, there were some thinner than I'd like sections and a few spots I'd missed. A second coat was laid down there. Saturday ended... Sunday morning... All the unwrapped areas of the car still wearing its original paint were protected with a layer of Brilliant Glaze topped with two coats of Patriot Paste Wax. I waited roughly 20 hours between coats of Patriot. Second coat applied Monday morning. I pulled the car out into the sun to look her over Sunday late morning. Hmm... High spots on the Clear Wrap material everywhere I'd laid the second coat. There were probably three to four hours between those two coats, and in the garage light everything looked just right. I laid down a coat of Brilliant Glaze to the entire hood and a few other high spots, let it haze over and wiped it off, no more high spots, nice. This was done 24 hours after I'd completed the Ceramic Coating. I'd often wondered if the Brilliant Glaze, used to level the Ceramic Coating, was actually removing the coating. I looked over the car again with the UV Flashlight, and the UV Tracer was still everywhere I'd applied the Brilliant Glaze. Here's the results Sunday afternoon after the first coat of Patriot, enjoy: Oh, in case you were curious, I'd hand polished the wheels last fall, off the car, with Metal Polish #2 and coated them with the Ceramic Spray Coating. Before I pulled the car out to take the above pictures I wiped them down with CS3.
  19. 10 points
    mc2hill

    Adam's Online Car Show

    I don't believe I have ever shared this photos, so here goes. My client had this car for about 10 years, but was busy working on Old No 2, so it sat - the chassis in his garage and the remaining parts in a storage unit. He purchased the project from the Outer Banks of Virginia - the parts were in mayo jars, and the body was resting against a wall in a barn. Once he finished Old No 2, he needed something else to do, so he started playing this car. It is an 1913 Peugeot Bebe (Type BP1), designed by Ettore Bugatti (yes that Bugatti), in fact if you own one of these you can join the Bugatti's Owner Club (OK, so there is no longer an auto ownership requirement, but it sounds better!). He designed the car (a cycle car) for the German brand Wanderer, and was licensed for the French market by Peugeot. It was shown at the 1912 Paris Auto Show, and put into production the following year. It has a straight 4 cylinder, 10 hp engine, with a top speed of 37 mph. About 3000 were produced, with about 300 remaining. Most are in museums, which is where one this lives now. The chassis: Getting ready to put the body back on after many years apart: This a shot of the floor board with handwritten serial number. To the right of the pic are the slots for the pedals. And an interior shots (note the missing floor board). It had been treated several times with Adam's Leather Conditioner. Due to the small size, the door was only on the passenger side. The 'box' under the dash is the oil reservior. After assembling the car, there was only ONE piece missing - a felt washer, and a wooden windshield frame piece had to be remade. Not bad for 105+ years! And finally a period photo.
  20. 10 points
    Captain Slow

    Adam's Online Car Show

  21. 10 points
    Thorsager

    Adam's Online Car Show

    Here's mine.
  22. 10 points
    Chris@Adams

    Adam's Online Car Show

    Here you go...….
  23. 10 points
    Not sure how to respond to your message Adam. Seems like I've known you forever, my wife still calls you her "adopted son". Through all these years, you've treated me kindly even when I don't feel I've earned the respect you show me. It hasn't gone unnoticed or unappreciated. We still talk about your days in the little house in Carlisle when there was little furniture and just boxes and boxes of product and a basement full of bicycles. I still remember when you walked up to my car at Carlisle and used Detail Spray on it and tossed me a couple of sample bottles. It's been a great ride since. Watching your journey with your wife, and those three kids, especially Luca since she and my granddaughter are the same age, has been amazing. Remember the pic of our Alli popping out of the Adam's box? Times change, your company has to change with the times, but through it all one thing has been stable and that has been YOU. You've never changed. You're still the "give 110% of myself" guy you've always been. And you taking time to address this thread is proof of that. I hope that your business continues to grow and I for one will always be a loyal Adam's guy. Many many thanks. Rich
  24. 10 points
    If the company had never changed, people would complain. If they went back to the way it was 10 years ago, people would complain. If they grow and change, people will complain. The detailing industry is changing every day. We can change with it, or not. My only complaint is that I still have too much of the old products and I can’t justify upgrading yet. Third world problems, I know. I will stick with folks that I know personally even if it costs a bit more. Adams is one of those companies. Just my two cents
  25. 10 points
    Rich

    Ceramic Spray Coating

    So I spent the last two days working on my 19 Equinox. It's black, so every single flaw is going to show up. Washed and clayed the car, polished it using the Finishing Polish and Swirl Killer, wiped her down with the Ceramic Surface Prep, then started with Ceramic Spray Coating. Two days of busting my rear in 90* heat in the garage, and I have to say, I'm damn happy with the results. Check out the pictures. The last pic isn't dust............that's the metal flake in the paint. It just POPS now.
  26. 9 points
    Chris@Adams

    Paint Correction & Coated!

    I just corrected & Ceramic Coated this black Buick with our UV Ceramic Paint Coating. With the UV tracers it makes the job so much easier. Check out the gloss, depth & shine!
  27. 9 points
    avvblanc01

    Long Term Tire Armor Review

    I've been using the Tire Armor for a few months now and wanted to share my thoughts in video form. I have a truck on 37's that sees lots of dirt action, and I was mowing through VRT like it was water! I can't believe how long this Tire Armor lasts, even when my truck gets driven through rain and off road. Absolutely 10/10 recommend this stuff to anyone looking for a more durable tire coating!
  28. 9 points
    bosco1

    Adam's Online Car Show

    Here's mine...
  29. 9 points
    I had a car delivered last night and I got a good start on it before letting it sit in the driveway overnight since it was an exterior only job. After a wash, iron removal and clay, I got past the layer to see how the paint itself was. It was in a condition that I did my test section on the hood to find out what the effort was going to be. Before it was all done, I spent 9 hours on the exterior just to make it presentable. After going over it with Correcting Polish and a few Orange pads, it was on to Finishing Polish to make it look like a car again. Unfortunately, the car came out of Florida and while it defeated many Love Bugs, they won the war and the paint eaten in many places and coupled with the many rock chips, the current owner is having it repainted this fall and then we'll Ceramic Coat it. The front fascia is so eaten up that it needs to be replaced so I put the Original Ceramic Paste Wax on it to get through the summer . The hood came out looking good, just too bad there are so many rock chips and love bug marks. The last picture show the entire car and it is a beautiful car, it's really ashame the original owner didn't take care of it. If it had of been Red, I probably would have made an offer on it today, it isn't every day that a 670 horsepower, 2017 Roush Mustang with a 6 speed manual tranny gets dropped off in your driveway.
  30. 9 points
    BRZN

    Adam's Online Car Show

    I'll add several more to the On Line Car Show. These are vehicles I've detailed since last fall.
  31. 9 points
    I applied Adams UV Ceramic Spray Coating to the front clip of our Hellcat. I applied Adams Ceramic Paint Coating 14 months ago and maintain the coating with Boost and CS3. I wanted to add a little more protection against bugs.
  32. 9 points
    01GreyStangGT

    Adam's Online Car Show

    My 2014 Ford Mustang GT with the Track Pack
  33. 9 points
    BRZN

    Adam's Online Car Show

    Brought the wife's car too
  34. 9 points
    My sisters 300 "Big Sal" is the latest hydrophobic car on the road courtesy of yours truly. The new compound is nice to work with, ended up using that, polish, brilliant glaze and sealant. Did a full recon for her, sealed the windows and scrubbed 5 years of brake dust from the barrels. I owe her interior dressing and leather conditioner which I have yet to buy.
  35. 9 points
    Took a couple days to shine up the wife's Compass. The wheels were nasty! It took a few times with TRC to get them back to black. Washed, Clayed, Polished (Revive) and Americana Paste Wax. I think Jeep hates detailers BTW....that honeycomb grill is ridiculous.... Tire and Jeep Before Pics: AND here is the final product after all said and done: Didn't notice the smushed pecan on the tire until after the pic .
  36. 9 points
    Captain Slow

    SS winter prep detail

    So what does one do detail wise on an October Friday you have off with warm temperatures but it’s pouring rain outside? I know! You get your car ready for winter with an Adam’s winter prep detail. I started with a rinseless wash using Adams rinseless wash. I then followed up with Visco clay bar using Adams Pumpkin Spice Detail Spray as a clay lube. It’s a couple years old and I figured I’d use it before it went bad on me plus my wife loved the smell of the garage while grabbing fire wood and checking on my progress. After clay bar I used the Swirl Killer 21 and Adam‘s Finishing Polish making the SS paint clean and swirl free. I did however find a couple of spots where I had to use the PC with a 3 inch MF compounding pad followed by a 3 inch MF finishing pad to remove some junk left behind careless passers by to the SS. I love that PC and will probably never get rid of it. I then used Adams Surface Prep to get the paint squeaky clean and ready for coating. The paint was then coated using Adams Paint Coating and allowed to sit overnight before i applied Adam’s Ceramic Boost to the paint coating today. I found the coating very easy to use. My garage was in the low to mid 60’s. Flashing was easy to see as my garage is well lit and wipe down was a breeze. The Surface Prep while easy to use does not have a pleasant smell. Additionally, I applied Paint Coating to the exhaust tips. I did this when I first got the car two years ago. It makes clean up a breeze, as in wipe down with rinseless wash or car shampoo and I’m back to CLEAN. Today, the tires got Adams Tire Shine and all glass, inside and out, was cleaned with Adams glass cleaner. Interior got a quick wipe down with Adam’s Interior Detailer. The trunk was emptied of my fishing gear (6 rods, tackle box, tackle backpack, fanny pack plus assorted odds and ends.) I gave it a quick vacuum then three good sprays of Adam’s Pineapple Orchid Odor Neutralizer. All four mud flaps got Adam’s Tire Shine as well then out in the sun for some pics. Like a mirror...but squiggly.
  37. 9 points
    As the title indicates, I had a vacation day that I had scheduled for today, mainly because I need to use a pile of them before the end of the year, so I gave my newest toy a full on detail today. 1. Engine Bay Cleaning Since this was going to be a full-out detail session, I diluted some APC at a 1:1 and used my new iK foaming sprayer that came last week. I do have to say, I was nervous about lightly hosing down my engine bay, but there is so much plastic and the wires/cables are wrapped up that I just needed to make sure that I didn't use the hose at full pressure. After applying the APC, I then used one of my lug nut brushes to agitate all of the surfaces and immediately following, I rinsed it off. 2. Tire and Wheel Cleaning While I let the engine bay air dry, I attempted to use my iK foaming sprayer with the NWC...however, it seems that it is too thick for that, so I used my normal spray bottle and Wheel Mitt and Lug Nut Brush to get within every nook. But, before cleaning the wheels, I used the TRC to hit the tires as well as the wheel well, and I used my Tire Brush to agitate. Then after rinsing that off, I then used the NWC to go after the wheels. 3. Iron Removal After cleaning the wheels, I emptied out the iK foaming sprayer and refilled it with IR, at a 1:1 dilution (primarily due to the fact that I have a 1 Gallon container on order). Having the Foaming Sprayer helped tremendously because at least with a constant stream, I didn't have to deal with using the spray bottle and hoping that I got every surface covered. In fact, I was even doing so well with making sure that it wasn't drying on that I sprayed down my wheels as well. 4. Washing the Car Because I normally wash my car outside, once I fill up the foam gun with water and UFS, I do not stop for any reason so that the soap does not dry on. I have found that using the Wedge seems to make my life a bit easier compared to the washing mitt. I start with the roof, then hood, then passenger side, then rear, and then finish with the driver's side. After this, I hose down the car really well and immediately pull it inside into the garage bay. 5. Drying the Car After pulling the car into the garage, I rinse out all of my washing tools and get them on my drying racks inside the garage. I then refill my bottle of DS from my gallon container and go to town, using that as a dying aid. I'll use the DS as one panel at a time, then use one of the Great White Drying towels to wipe (in one direction, generally downwards) to dry the car. I'll start with the roof and work my way down. 6. Waxing Once the car was completely dry, I moved onto waxing, with the BW and my handheld applicator. Because I was out of direct sunlight, I was able to hit an entire side at a time, so on the passenger's side, I'll apply the wax from front to back, so that when I'm done, the wax had enough time to cure so that it was ready to wipe off with a Polishing Towel. 7. Tire Shine This is self explanatory, but after waxing, I sprayed some TS into the Hex Grip Applicator, and went around from tire to tire. 8. Engine Bay Detailing I opened the hood and used the DS on every visible part of the Engine Bay, as well as the cowling and the rubber gaskets. 9. Interior Cleaning I used the New IAPC Gel to clean the driver's side seat and steering wheel, and then moved onto the AGC to clean the windshield and all windows, as well as the MFD and Instrument Cluster. While I was letting the IAPC Gel cure, I used the VRT on the door sill trim as the sun isn't kind to it. 10. Interior Detailing Using the ID, I sprayed some of the plastic bits on the center console and the Infotainment controls. 11. Leather Conditioner Finally, I used the LC on my dash, as well as on my seats and the center console arm rest.
  38. 9 points
    It seems like we get one of these "Adam's isn't as great as it once was" posts every couple of months and it always stirs things up. Here's a fact: The only constant in life is change. Hey - I miss DvK, too. But he's gone. He's moved on. So has Adam's and so has this forum. In the 10 years I've been using Adam's products the line has changed A LOT. Some of it I use, and a lot of it I ignore. Doesn't bother me in the slightest if they release a product I'm not interested in. I just don't buy it. This forum is designed to be a place where Adam's customers can come and ask questions that are answered by other Adam's customers, Adam's employees and - every one in a while - Adam himself. It is not a place for bashing Adam's products or practices or directions. There are plenty of places on the 'net where you can voice your displeasure with anything you like. You'll have a lot of company. It sucks that you felt disrespected by Adam's "vote with your dollars" comment but try to put yourself in his position. He has thousands of users that love his products and clamber for everything he produces and a handful of people not happy with the "direction" his company has gone. I'm sure he gave you his opinion in a very respectful way but sometimes you have to just say, "Well - see ya later!"
  39. 9 points
    As far as I know, all of Adam's chemicals are still made in the USA. And that hasn't changed. The clay bar went to Korean (I think. could be wrong) several years back because it was the best clay made, and Adam has always tried to give his customers the best products he can. Same as micros. The best microfiber towels are made overseas. Yes, you can go to discount stores and buy cheap micros, but I've never found any that compare with what I get from Adam's. As for polishers, it's next to impossible to find anything mechanical made in this country any more. We all know that. And Adam's customers have demanded things like Rupes, Flex, pressure washers, undercarriage washers, etc. Adam listens, and tries to find the BEST products for a reasonable price and yet he still has to make a profit to pay his employees and operating expenses. The company has grown so large now, and demand has become so huge, that it's most likely a bit of a struggle when there are sales or holidays to get everything exactly right for every customer. They're human. And on your package's way to you, there are many hands that touch those packages too. And some of those hands aren't so gentle, and some aren't so honest. Best advice to everyone from me personally is to just relax. Be patient. Nothing in life is perfect, but we're all trying to do the best we can.
  40. 8 points
    MacA

    Adam's Online Car Show

    2004 Z06
  41. 8 points
    crowvet

    Adam's Online Car Show

    My offerings
  42. 8 points
    Hey everyone! I've been working on a Corvette this past week in the evenings. It's for a friend's uncle. I think it is safe to say that in 20 years of detailing, this is the most difficult vehicle I have ever worked on. It's GM gloss black on a C5 Corvette - most will agree that this combo requires a lot of work to get right, as the clear coat is very hard and can be tough to get it to finish down just right. It looks like this particular vehicle spent most of its life under a car cover, that was pulled on and off the vehicle, creating a lot of deep scratches in the process. Below are a few Before/After shots and explanations so far. Compounding is now complete, so I will move onto Polish and then our UV Ceramic Paint Coating Kit this weekend. These first 2 pictures were how the car showed up to me, almost as if soap and water had been left to bake into the surface at some point. These pictures are AFTER washing and drying with Waterless Wash and clean waterless wash towels - it was far too cold and rainy outside to do a bucket wash, and there actually wasn't much dirt...this was all "baked in" to a degree. In other words, all of this spotting was so dried/etched into the surface that Waterless Wash did not remove it: This was after claying the passenger-side hood, roof, front fender, door, and rear quarter with our Fine Grade Clay: Claying did remove the majority of the streaking, spotting, and staining on the surface. In this photo, the passenger side was after clay, driver side untouched yet: Here are some before/afters of Compounding different areas of the Corvette. I initially started with the Blue Microfiber Cutting Pad and blue Compound, but that combination was not strong enough to accomplish what I wanted in a time-efficient manner, so I moved up to the One Step Pad with blue Compound. For those that have not used it, the One Step Pad is a hybrid design microfiber and wool pad that has strong cutting capability: The rear panel had spots of clear coat over spray in several areas, as did the lower portion of the passenger front fender. It appears these two areas and a few more appear to have been repainted at some point and not fully sanded and buffed out. Deep vertical scratches in the passenger door from another door hitting into it. There was paint transfer too, but the clay bar took care of that: It looks nice in this picture, but there is still significant haze in the paint when looked at under the Color Match LED Light. The White Foam Pad and Polish will take care of that though: Stay tuned for more. I will try to update this thread throughout the weekend
  43. 8 points
    1969 Plymouth Road Runner................... photo from 1972................ sold it in 1978..........could kick myself seeing what prices these cars bring today
  44. 8 points
    Brownie 303

    Adam's Online Car Show

    My 18 Wrangler and my wifes 16 explorer. The jeep has yet to be "Adamized" even though it looks perfect in pics, it has lots of broom scratches from the dealership when I got it. Her car got the correction first, happy wife equals bigger allowance at Adams!
  45. 8 points
    tomsch63

    Adam's Online Car Show

    Ok so not even remotely epic as some of these cars. This is just my beater CRV but I'm somewhat obsessing over different products. Right now I have PS, H2O G&G and touch-ups with CS3. I'm close to stripping it all off and prepping for ceramic spray wax but right now it looks pretty good so I'll probably hold off until the end of the summer.
  46. 8 points
    Here’s mine right after a CS3 wipe down, I LOVE this product! https://adamspolishes.com/collections/new-just-in/products/adams-cs3
  47. 8 points
    So it’s been a while since I’ve written, but here I am. A potential customer called (and I’ll call him a customer, because he’s certainly not a client) and told me about his older Cadillac. Apparently it had some paint transfer on it from some kind incident and the inside needed to be cleaned as it was apparently pretty dirty. All of this isn’t a big deal for us and something we could handle. As soon as I gave him the price, he couldn’t get off the phone with me quick enough. This interaction got me thinking about different types of clients and how to handle them. At one end of the spectrum you have what I call value shoppers. They’re looking for the cheapest price and the most amount of work. These customers tend to be difficult to satisfy and maintain clear expectations with. They are also the quickest to run around speaking negatively should anything happen to not meet “their” expectations. At the other end, you have clients who don’t care about price but care about the service and product. These clients usually come by way of referral and are quick to speak highly of your services and if there’s any issues, they’re handled quickly and without making a big deal. These are critical relationships to maintain. For us, there’s a difference between a customer and a client. A customer is a single time contact. A client has ongoing relationships with you. They come back. They tell people about you. The value customer brings up an interesting point too. When a client brings up cost or walks away over cost, do you offer a discount? We don’t. We let them go. There are other companies that are price oriented, and they’re a better fit for that client. What we don’t want to do is to train our clients to dictate the cost of our service. We control that based on what we need to make to stay in business and be profitable. Once we start letting the client dictate price, we lose control of our business and profit margin. How do you deal with different types of clients?
  48. 8 points
    SeanFlynn

    Newbie from Central IL

    Nice. I have a '68 as well. Can't get enough of these Pontiacs.
  49. 8 points
    Chris@Adams

    Ceramic Spray Coating!

    Ceramic Spray Coating is fast starting to be one of my favorite products. It’s so easy to apply & remove and it protects and shines like crazy. Have you tried it? If not you are missing out.
  50. 8 points
    Last night I sent this thread to HQ for review, and then had a reply email and also a phone conversation about it and other developments this morning. Your feedback is appreciated, and the issues presented in this thread are being heard and discussed by the decision makers in this company. I expect that we will see some changes that will address many of these concerns, along with concerns and other issues from previous feedback threads. A quote from the email from HQ: "Feedback keeps us strong and is healthy." So if you have constructive feedback, then the company wants to hear it. If you are not comfortable posting it on the forum, then send me a PM and I will compile the comments and send them in for review and discussion.
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