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Jerry Rizzo

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  • Location
    Libertyville, IL.
  • Real Name
    Jerry

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  1. Jerry Rizzo

    Dear Dan, 

    I've been a customer for the past 10-15 years and my cabinet is filled with Adam's products, which I consider to be the best in the detailing business. I have a suggestion for eliminating the responses you've received about not being able to reach customer service. 

    One of those "nasty grams" was from me. 

    The next time you realize that your customer service team is going to be short staffed, (surely no one expects 3 people to handle half a million calls) have your IT dept. insert a script right at the login page explaining briefly what the issues are and that you're working to correct them as quickly as possible. If they choose to place a online order they can do so, and for their inconvenience of not being able to talk to a customer service representative your including, free of charge, a trial size package of one, two, or three items, or free shipping.

    Everyone seems to understand communication issues better when the owner of the company also understands the frustration of his customers and he's willing to offer something for their loyal support, and their continued business, especially when it's free. 

    Regards, Jerry Rizzo, Libertyville, IL.   

    1. Emery@Adams

      Emery@Adams

      Jerry,

       

      I am very sorry getting in contact with us has been a bit more difficult of lately!

       

      Shoot me an email at emery@adamspolishes.com and I can assist you.

       

      Looking forward to hearing from you!

       

      Respectfully,

       

      Emery Cannon

  2. Jerry Rizzo
    Hello Adams customers, I've been a Adams customer for the last 10-15 years. There customer service has always been very responsive, but this last week I've called at least 6 times, left messages, phone numbers, and just now left them a nasty gram. I've tried all three options for customer service and all I ever get is voice mail. When I accessed the "leave a message" window I got the pop up that said "Oops we're away from our desks". I even tried staying on the line, 20 seconds later the auto response came on and said "thank you for calling, goodbye" I have no idea what's going on with Adams. If they were having communication issues you would think they would be addressing it promptly, as shopping via internet is probably a good part of their business. Regards, a VERY frustrated customer.
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