Yeah I’ve heard really good things about the customer service, but I haven’t really been impressed with it. I sent an email right after I noticed the missing sprayer in my essentials kit and got a quick reply saying they were sending out a replacement right away and I would receive a confirmation email. Well 2 or more weeks go by and nothing. By this time I’ve got my mystery buckets and see the missing and damaged items in them. So I have to send another email again asking about the first missing sprayer and the new missing stuff, I mentioned the grit guard but said it wasn’t a big deal because it was still usable and said maybe just add some protection under it next time. Anyways finally got an email back saying they shipped out another grit guard and a 3 pack of the normal sprayers, so I’m not getting the sprayers that are supposed to come with the ceramics, o well not a big deal and I’m getting another grit guard.