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Customer Service 866.965.0400


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Everything posted by Dan@Adams

  1. Hmm, seems funny to join a forum, bump a thread that hasn't had a reply in 3 years, and then hyperlink to an outside web page. This is your first and only warning. If this continues, your account will be flagged as a spammer and banned.
  2. I'll talk to Chris about it to see if the latest forum update may have caused the issue. Thanks!
  3. As you may have noticed, our main website is currently offline for updates and maintenance. It went down yesterday afternoon for the upgrades, and was planned to be down for a few hours. I do not yet have an ETA of when it will be back up and running, but as soon as I find out anything this morning, I will update this post. Thank you for your patience!
  4. Warm weather is right around the corner, so that means time to start getting in gear with making your rides look the best they can! Each Spring sale, we try to introduce a few updates, new formulas, or new products to help make the detailing process easier and more effective - and this year is no different! On the chemical side, we've updated the Wheel Cleaner formula to have a less potent smell while also improving the thickness 25% to cling to the wheel surface even more. We have updated Barrel Brushes, similar to our old Wheel Woolies, but now with improved hand grips, longer length, and bendable brush portion. We've got an all-new All Purpose Cleaner with a heavy duty formula that is much stronger than our old APC formula. No worries, Eco Wheel Cleaner and Eco All Purpose Cleaner aren't going anywhere, as they still have specific purposes too. On the accessories side, we have quite a few new releases too - a new 4hp Air Cannon dryer, the MTM Hydro PF22 Foam Cannon, a Fine Grade Clay Bar Refill, and a few new hose washing options like the Shut Off Valve, Drencher Hose Nozzle, and a new Fire Hose Nozzle. This sale is ending Saturday March 30th at Midnight, and you can use the code SPRING19 to take 15% off of your order total.* CLICK HERE TO SHOP NOW and check out all of the new items!
  5. I'm sure by now you've noticed that over the weekend we did a relaunch of our Premium Ceramic Line to better differentiate the products and make them easier for our customers to understand which products will work best on ceramic coated vehicles. Our team has been hard at work on this launch to offer the best solutions, kits, and different size options at competitive prices. We've added a few new SiO2 Infused products to the line, an update to our previous Coating Prep, now called Surface Prep, and some new accessories to make the ceramic coating process easier as well. We have a whole new CERAMICS tab to the website now under SHOP. From this tab, there are multiple subsections - Prep, Ceramics, SiO2 Infused, Accessories, and Kits - for each specific category. For individual bottles, you can now pick individual bottle sizes that work best for you, ranging from 4oz to 64oz for some of the products from their respective drop-down boxes on their product page. Ceramic Paint, Wheel, and Trim Coating are still sold in 50ml bottles, but with the new labeling for the Premium Ceramic Line. I've been testing the Ceramic Waterless for quite a while now and I've been very impressed with its results! For St. Patrick's Day, we also launched a Mystery Box yesterday that ends tonight at midnight, which you can pick up HERE! This sale ends March 19th at Midnight, and you can use the code MARCH for 15% off.* Please note that Mystery Boxes and Ceramics are not eligible for discount. Free shipping is set to $75 for continental U.S. orders only. CLICK HERE TO SHOP THE PREMIUM CERAMIC LINE NOW!
  6. Stay safe good buddy! Tyler told me there's lots of ice everywhere!
  7. Update: our phone system is down now at HQ as well - lots of power outages from high winds and ice - so we're down to email and chat communications at the moment. Hopefully things will be back up and running normally in the morning!
  8. Colorado is getting hit with a pretty big storm system at the moment, so we closed HQ early today for employees to get home safely. We do still have a few of us answering calls and emails though for the remainder of the working hours today though if you need any assistance. USPS is running on limited staff and will not be picking up any orders today either, so we do apologize for any inconvenience and delay this may cause in getting any orders out. Respectfully, Dan@Adams
  9. Here's another great video short on the start of Adam's Polishes! Reminder: Sale ends tonight at midnight! CLICK HERE TO SHOP!
  10. Copied from the announcement on our Facebook Community: Friends and Customers of Adam’s Polishes- We recently learned of posts on social media raising concerns about potential credit card issues in connection with transactions on the Adam’s Polishes web site. We place huge value on our relationship with our customers, and we are writing this post in an effort to respond to those concerns. First let me clarify, Adam’s never stores or holds credit card information. When our customer types in a credit card number during the online purchasing process, the information is first encrypted in the browser before it is sent directly to our credit card company. Adam’s employees do not have access to credit card information at any point of the process. We take security and privacy very seriously and we have been working proactively and diligently to address any potential issue. When we learned of these concerns, we engaged expert security professionals to review the concerns raised by our customers, our security and our website. All of the scans have come up clean, and thus far we have not been able to identify any issues with our website or service providers. Adam’s is not trying to minimize or avoid the fact that people have and are experiencing credit card fraud. We are just trying to understand it and react to what is a very complex issue. At the end of the day if customers have an issue, we have an issue – we fully understand that. As part of our ongoing effort to improve service and security and in addition to our ongoing software upgrades, we are changing our server hosting provider this week as part of commitment to improving the customer experience and security. We appreciate your loyalty and hope you will be patient with us as we go through this difficult and time consuming process. Of course, if you have concerns about the Adam’s site, you can use Amazon, PayPal or contact your local dealer. If you do feel like you have had a security issue as a result of ordering through the Adam’s site, please contact us directly at IT@adamspolishes.com. We will update this post on Friday, March 15th with any new information. Thank you.
  11. Hi there, I'm terribly sorry about the issues you're having. Our Saturday work hours are from 9AM - 2PM Mountain Time, and we are closed on Sundays, so I do apologize if you were unable to get through to us today. I will be available on the phones starting at 9AM Monday morning if you could please give me a call at our 866-965-0400 number. We have a very small customer team of around 2-3 people on weekdays and one on Saturday, so we can and do get overwhelmed at times. I usually handle technical calls and emails, but I would be happy to help resolve issues with your foam gun and hex grip, and I can help to place the new order by phone as well. Please have an order number or your email address ready when you call so I can look up your account and help as quickly as possible. Respectfully, Dan@Adams
  12. Hi Dan, and welcome to the forum! For local pick-up orders, it's best if you give us a call at 866-965-0400 to place the order and then one of the customer service team can usually place it on hold in their office until you can come pick it up. Unfortunately I don't think we can enable that option too easily on the website, as once an order is placed online, it immediately goes into the shipping software.
  13. And some awesome insight behind these two products:
  14. It's time to celebrate another successful year - time sure does fly when you're having fun! It's hard to believe this all started 19 years ago. We’re thankful for the friends we’ve met, the places we’ve seen & the memories we’ve made over the years. While premium car care products are fundamental to our growth, we know the key to our growth is you. Our team is humbled by your support, and thankful for your business. We're celebrating by offering 19% off storewide* with the code 19YEARS at checkout. Free shipping to the continental U.S. can be had on orders over $115, and this anniversary sale will be running until Tuesday March 12, 2019 at Midnight MST. Please note that the Throwback Brilliant Spray Glaze and Throwback Tire Dressing are extremely limited at 400 bottles each, so 1 person customer while supplies last - they will sell out quickly! CLICK HERE TO SHOP NOW!
  15. I'll pass it along to product development! I would love to see a new plate with our updated logo, but I can't promise anything.
  16. Hi there and welcome to the forum! Unfortunately we will be supporting the Barrett-Jackson Auction in West Palm Beach FL during this same time period, so we won't be able to make it Gatlinburg is a beautiful area though - I hope I can get back there on vacation one of these years!
  17. Spammer posted deleted. See ya bye!
  18. Hi Sean, it's very possible that is down to the base coat (paint) level rather than clear. For rock chips like that, my temporary fix is to get a touch-up paint pen from your local dealership, or get it VIN matched from an online touch-up paint supplier for even better color match. Most of the touch-up paints will come with a bottle of clear coat now as well. First I will polish the area, then apply the paint if necessary, carefully smear away any excess bubble of paint to try to get it smooth, then allow it to dry for a few hours. Then I will apply the clear on top of that, allow it to dry completely, and then machine polish the area to a shine. It's by no means perfect, but from 5 feet away you can't tell the difference in most cases, and it can be a temporary solution if you don't want to have a body shop professionally repair the area.
  19. Hi Andy, Welcome to the forum! I would absolutely recommend the Ceramic Spray Coating as well - it's an incredible product that is super easy to use. I just clayed and polished out the driver-side of my SS last week and applied the Ceramic Spray Coating to the bare surface, and after letting it cure overnight, I've been letting it sit outside most days since getting covered in snow. It's funny how the driver-side the snow doesn't stick as well I've also had it applied to my truck for a little over 3 months now, still going strong! H2O Guard would certainly make for a nice maintenance product for it about once every 2 months or 4 washes or so, whichever comes first!
  20. We will also be at Goodguys Spring Nationals in Scottsdale, AZ in a few weeks, March 15-17, 2019. I'm not sure how that one didn't make it onto our schedule of events. I will see if I can have them update that on the website. https://www.good-guys.com/sn
  21. Don't read into that too much or infer anything, as there has been no mention of gallons for these new scents. I would assume the marketing team will gauge how well they sell before any decision like that would be made
  22. I would also agree with the recommendations of putting some type of protection on the wheels once they're clean - Paint Sealant, Ceramic Boost, or H2O Guard & Gloss would all be excellent options for wheels. Our blue Wheel Cleaner will certainly remove heavier brake dust more easily, but keep in mind that it is a more aggressive formula - if not used properly on black wheels, it could leave streaks or spotting. I've had more than a few customers that I've spoken with that have caused issues with gloss black and matte black wheels due to not following the directions - only clean wheels when they are cool to the touch, only clean one wheel at a time, do not let the cleaner dry onto any surfaces, and rinse very thoroughly before moving onto the next wheel.
  23. Hi Richard, sorry no one got to your questions yet, I'm just seeing this now! When you say you have a lot of H2O Guard, is it the old version or the new hybrid version that we began selling a few months back? The old version is not SiO2-based, but the new version is infused with a small amount of SiO2. The old version will not hurt or lessen the lifespan of the coating, but there is potential for the hydrophobic properties to be slightly less than if you were to maintain it with Ceramic Boost instead. I hope that helps out. Let us know if you have any other questions!
  24. Hi Brad, yep that would be the correct order of operations. Polishing always comes before applying any type of protection product, since if you use a polish after a wax for instance, the micro-abrasives in the polish are going to at least weaken or possibly remove the wax layer. After ceramic coating, you can wash with our blue Car Shampoo, Ultra Foam Shampoo, or Waterless Wash (for light dirt and dust). Me personally, for maintaining a coated vehicle, I will stick to our Ceramic Boost rather than Detail Spray, since Ceramic Boost is in the same product family as a ceramic coating, and they're designed to work with each other. Detail Spray will not remove the coating, but it is not the optimal product for a coated vehicle and could slightly detract from the water-repelling nature of the coating. Edit: Beautiful ride by the way, wow!
  25. Along with 3 new scents for Odor Neutralizer as well, but just the 16oz'ers for those for the time being
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