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Adam

Adam
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  1. Like
    Adam got a reaction from @Dmax_HD in Anyone else feel like Adam's has slipped from contender to pretender?   
    Thanks Mike and each of you who responded to this thread.  I absolutely care.  This business is my baby.   I lived on Top Ramen and canned tuna with ranch dressing in a 950 sq ft warehouse on the railroad track,s next to the 405 freeway for three years while starting this business.  I'm not up to see Adam's be gimmicky, or low quality. 
     
    Stand by, we will continue to develop and launch new, quality products, and I certainly hope to continue to earn your trust, and your business.  Realize, I'm no longer the only person launching new products, and if I was, I'd have 5 hours of things to focus on for each hour of the day. Tough for a detailer with OCD and ADD to do!
     
    I've leaned on our entire team, as has our CEO, to bring excellent, high quality detailing products and accessories to the market.  
     
    Forgot to include a photo of our young family, this one from last week in McCall, Idaho, heaven on earth.  Celebrating my wife, Melissa's birthday.  Towel wrapped Luca, 11, Cristiano, 9, and Enzo, 6 with a LaCroix on his head: 

  2. Like
    Adam got a reaction from @Dmax_HD in Anyone else feel like Adam's has slipped from contender to pretender?   
    Friends, thank you.  Thank you for caring enough to post your thoughts, and taking time from your life to do so.  Thank you for making your feelings known,  and I can appreciate that you feel we have drifted from our core.  Thank you for continuing to care about our company and brand, even though it's not the company and brand that you supported initially. 
     
    The reality:  I understand your point.  We have become a much larger enterprise. At the same time, our customer base has changed as well. Over 60% of our customers are under 30 today!  We have a fantastic marketing department that turns out limited edition promotional products and Adam's branded apparel. While I certainly appreciate the sales, it's not something I had in mind when we started. Nor would I ever have thought old or limited edition products would sell for hundreds of dollars on eBay. Never in a million years, and our marketing team has created tremendous brand equity, and demand.
     
    I started this business to offer great detailing chemicals, matched with premium application and removal tools, and easy to understand instructions.  (Eventually, videos, to help the DIY enthusiast achieve incredible results at home, with ease.)  Above all, I want our customers to be impressed with the quality, ease of use, and results achieved with everything that comes from Adam's.  
     
    The reality:  The promotional stuff sells, and the new majority of our customers are young.   I now have partners, a bank expecting us to meet goals, etc.  It's not just me and my small team, boot strapping to make payroll, and kick out a few new products each year.  Adam's Polishes has grown exponentially, and as a result, it has changed.  While the changes at Adam's are good for some, they are not appreciated by all. Especially the original customers, those who remember us small, with nearly all American made products.  Those who have supported our brand for a decade or even two. 
     
    As some of you are aware, our ownership group acquired our chemical manufacturer last year, and now have access to truly amazing chemistry.  We have invested heavily in the business, updated the lab, and are now making products that are more advanced than the big players in our industry.  Crazy enough, we now have 150 employees, plus another 25 part time show champions.  While I'm humbled that we have established a much larger company, and are roughly 10X the size we were just a few years ago, I also miss the old days.  I miss the days of taking our entire staff out to lunch daily.  Miss indoor parking and a cross-fit gym at the HQ.  I even miss the days of whacking payroll on a credit card, and living in my first warehouse.  While those days were tough, doing whatever it took to survive was invigorating, exciting!  It's hard to do things like that as a large company.
     
    You asked about DVK?  Dylan VonKleist is incredible at identifying and developing new products.  He knows detailing as well or possibly better than I do, and has his thumb on the pulse of the detailing community.  He was instrumental in starting this very forum!   I also miss Ashley Wilson.  She worked with us since high school, with her fantastic dad, Mike, one of our original team members.   Ashley was amazing with our resellers, and everyone she came in contact with.  When we moved the business to Colorado, she was unable to move with us, understood.  We had an outstanding controller, Patti.  She started with us in 2009, and helped us get through many, many hurdles.  Her positivity and influence on both me, and the staff was awesome!  She eventually moved on to work with a non-profit, which helps children.  Understood, and she is missed by all of our employees that knew her, and was replaced by a super capable CFO and eventually, an accounting team of five that are much needed to keep this enterprise afloat.  Great people, certainly needed, but a big company team is different feel than a small few person team.  Realize, those people who are gone have moved up, and as our business grew, we had to make changes.  We are friendly with each person that moved on, no bridges were burned in the making of Adam's Polishes!
     
    I introduced Dylan to Cody, then the owner of Cyclo Tools, and he was hired there.  Then, Cyclo was acquired by Rupes, which is how Dylan landed there.  It was a good fit for him, the right move at the time.  Truth:  Dylan is one of the smartest, most OCD, focused detailers I've ever known.  His focus on detailing products made our line better, and makes Rupes a better company today.  We never replaced Dylan, and are still looking today. (If you know someone, please shoot me an email with a resume: Adam@AdamsPolishes.com.)  

    Today:  Our customer service team is awesome.  Our marketing team, led by Matt Butcher, is amazing.  Our chemicals are outstanding, and our ceramic program is world class.  Our towels and accessories are very good as well.   As I always say, "VOTE WITH YOUR DOLLARS!"   We are one of the only companies on earth that honors a 110% Satisfaction guarantee.  Pleas, return any product you are dissatisfied with.  Whining about products online doesn't solve a problem.  Remember, you get 110% refund on products you are unimpressed with. Please, no whining, just contact us so we can make it right!
     
    I gave 200% to Adam's Polishes for decades. (Gave 200% to detailing for the previous two decades as well. Been detailing for nearly 40 years now!)  Today, I've shifted priorities, to a family man, and business man.  In that order.  I used to come home after work and get on AdamsForums, and on other social media platforms.  Today, when I'm home, I'm a Dad, and husband. Today, I don't always get to the HQ, rather, I travel all over for business.  I'm on a plane at least 4X a week, and while my United Airlines status is rocking, my absence is noted at home.
     
    God has been incredibly good to me, and our business.  I'm so blessed to have had the opportunity to start and grow this business from zero. Blessed with an incredible and dedicated team.  Blessed to have met my wife, and blessed with our three healthy children.  Blessed to live and work in Colorado.  Blessed to have incredible customers who care enough to report your feelings on our direction!  
     
    Finally, I encourage everyone to VOTE WITH YOUR DOLLARS!  Focus on the high quality products that keep your car shining, and your shine therapy soothing.  I'm still detailing something every week, sometimes daily.  It's my therapy.  It's always been my therapy.  Detailing is how I unwind and find clarity in this complicated world.  
     
    I'm here as the Chief Detailer, and Founder of Adam's Polishes.  I'm not the CEO, not the marketing director, just the Chief Detailer.  If you don't like a product, please, contact our customer service team, and we will make it right.  (orders@adamspolishes.com, or 866-965-0400.)  When I tune in to listen to people complain about our business, it certainly hits a nerve.  If you have a product that has not impressed you, please contact us!  Vote with your dollars, and you will see more products that you love from Adam's Polishes.
     
    Thank you very, very much for your loyalty, and for your business.
     
    Humbly,
    Adam
  3. Like
    Adam got a reaction from Norton in Anyone else feel like Adam's has slipped from contender to pretender?   
    Thanks Mike and each of you who responded to this thread.  I absolutely care.  This business is my baby.   I lived on Top Ramen and canned tuna with ranch dressing in a 950 sq ft warehouse on the railroad track,s next to the 405 freeway for three years while starting this business.  I'm not up to see Adam's be gimmicky, or low quality. 
     
    Stand by, we will continue to develop and launch new, quality products, and I certainly hope to continue to earn your trust, and your business.  Realize, I'm no longer the only person launching new products, and if I was, I'd have 5 hours of things to focus on for each hour of the day. Tough for a detailer with OCD and ADD to do!
     
    I've leaned on our entire team, as has our CEO, to bring excellent, high quality detailing products and accessories to the market.  
     
    Forgot to include a photo of our young family, this one from last week in McCall, Idaho, heaven on earth.  Celebrating my wife, Melissa's birthday.  Towel wrapped Luca, 11, Cristiano, 9, and Enzo, 6 with a LaCroix on his head: 

  4. Like
    Adam got a reaction from Dan@Adams in 2018/2019 Corvettes @ Carlisle   
    Looking forward to seeing the gang in Carlisle again!  Remember the Corvette Customer Appreciation Party, on Friday night, just outside of Gate 3, on the front lawn of a few houses under a great big tent.  This is our 15th year, celebrating and showing gratitude to our largest initial customer base!  Chicken Parmigiana subs, pizzas, by our favorite Ristorante Marcellos!  Also, soda, water, beer and wine, all just to THANK YOU VERY MUCH.  
     
    I believe this is our 15th annual party, it starts at 5:45PM on Friday, August 23, 2019.  Everyone is welcome, not only Corvette owners, just don't park in the street, use one of the local parking lots or houses that sell spaces for $10.  The Carlisle Police swing by to make sure no cars are parked on Bryn Mawr Blvd during the show.  
     
     
  5. Thanks
    Adam got a reaction from ChristopherOrris24 in Anyone else feel like Adam's has slipped from contender to pretender?   
    Friends, thank you.  Thank you for caring enough to post your thoughts, and taking time from your life to do so.  Thank you for making your feelings known,  and I can appreciate that you feel we have drifted from our core.  Thank you for continuing to care about our company and brand, even though it's not the company and brand that you supported initially. 
     
    The reality:  I understand your point.  We have become a much larger enterprise. At the same time, our customer base has changed as well. Over 60% of our customers are under 30 today!  We have a fantastic marketing department that turns out limited edition promotional products and Adam's branded apparel. While I certainly appreciate the sales, it's not something I had in mind when we started. Nor would I ever have thought old or limited edition products would sell for hundreds of dollars on eBay. Never in a million years, and our marketing team has created tremendous brand equity, and demand.
     
    I started this business to offer great detailing chemicals, matched with premium application and removal tools, and easy to understand instructions.  (Eventually, videos, to help the DIY enthusiast achieve incredible results at home, with ease.)  Above all, I want our customers to be impressed with the quality, ease of use, and results achieved with everything that comes from Adam's.  
     
    The reality:  The promotional stuff sells, and the new majority of our customers are young.   I now have partners, a bank expecting us to meet goals, etc.  It's not just me and my small team, boot strapping to make payroll, and kick out a few new products each year.  Adam's Polishes has grown exponentially, and as a result, it has changed.  While the changes at Adam's are good for some, they are not appreciated by all. Especially the original customers, those who remember us small, with nearly all American made products.  Those who have supported our brand for a decade or even two. 
     
    As some of you are aware, our ownership group acquired our chemical manufacturer last year, and now have access to truly amazing chemistry.  We have invested heavily in the business, updated the lab, and are now making products that are more advanced than the big players in our industry.  Crazy enough, we now have 150 employees, plus another 25 part time show champions.  While I'm humbled that we have established a much larger company, and are roughly 10X the size we were just a few years ago, I also miss the old days.  I miss the days of taking our entire staff out to lunch daily.  Miss indoor parking and a cross-fit gym at the HQ.  I even miss the days of whacking payroll on a credit card, and living in my first warehouse.  While those days were tough, doing whatever it took to survive was invigorating, exciting!  It's hard to do things like that as a large company.
     
    You asked about DVK?  Dylan VonKleist is incredible at identifying and developing new products.  He knows detailing as well or possibly better than I do, and has his thumb on the pulse of the detailing community.  He was instrumental in starting this very forum!   I also miss Ashley Wilson.  She worked with us since high school, with her fantastic dad, Mike, one of our original team members.   Ashley was amazing with our resellers, and everyone she came in contact with.  When we moved the business to Colorado, she was unable to move with us, understood.  We had an outstanding controller, Patti.  She started with us in 2009, and helped us get through many, many hurdles.  Her positivity and influence on both me, and the staff was awesome!  She eventually moved on to work with a non-profit, which helps children.  Understood, and she is missed by all of our employees that knew her, and was replaced by a super capable CFO and eventually, an accounting team of five that are much needed to keep this enterprise afloat.  Great people, certainly needed, but a big company team is different feel than a small few person team.  Realize, those people who are gone have moved up, and as our business grew, we had to make changes.  We are friendly with each person that moved on, no bridges were burned in the making of Adam's Polishes!
     
    I introduced Dylan to Cody, then the owner of Cyclo Tools, and he was hired there.  Then, Cyclo was acquired by Rupes, which is how Dylan landed there.  It was a good fit for him, the right move at the time.  Truth:  Dylan is one of the smartest, most OCD, focused detailers I've ever known.  His focus on detailing products made our line better, and makes Rupes a better company today.  We never replaced Dylan, and are still looking today. (If you know someone, please shoot me an email with a resume: Adam@AdamsPolishes.com.)  

    Today:  Our customer service team is awesome.  Our marketing team, led by Matt Butcher, is amazing.  Our chemicals are outstanding, and our ceramic program is world class.  Our towels and accessories are very good as well.   As I always say, "VOTE WITH YOUR DOLLARS!"   We are one of the only companies on earth that honors a 110% Satisfaction guarantee.  Pleas, return any product you are dissatisfied with.  Whining about products online doesn't solve a problem.  Remember, you get 110% refund on products you are unimpressed with. Please, no whining, just contact us so we can make it right!
     
    I gave 200% to Adam's Polishes for decades. (Gave 200% to detailing for the previous two decades as well. Been detailing for nearly 40 years now!)  Today, I've shifted priorities, to a family man, and business man.  In that order.  I used to come home after work and get on AdamsForums, and on other social media platforms.  Today, when I'm home, I'm a Dad, and husband. Today, I don't always get to the HQ, rather, I travel all over for business.  I'm on a plane at least 4X a week, and while my United Airlines status is rocking, my absence is noted at home.
     
    God has been incredibly good to me, and our business.  I'm so blessed to have had the opportunity to start and grow this business from zero. Blessed with an incredible and dedicated team.  Blessed to have met my wife, and blessed with our three healthy children.  Blessed to live and work in Colorado.  Blessed to have incredible customers who care enough to report your feelings on our direction!  
     
    Finally, I encourage everyone to VOTE WITH YOUR DOLLARS!  Focus on the high quality products that keep your car shining, and your shine therapy soothing.  I'm still detailing something every week, sometimes daily.  It's my therapy.  It's always been my therapy.  Detailing is how I unwind and find clarity in this complicated world.  
     
    I'm here as the Chief Detailer, and Founder of Adam's Polishes.  I'm not the CEO, not the marketing director, just the Chief Detailer.  If you don't like a product, please, contact our customer service team, and we will make it right.  (orders@adamspolishes.com, or 866-965-0400.)  When I tune in to listen to people complain about our business, it certainly hits a nerve.  If you have a product that has not impressed you, please contact us!  Vote with your dollars, and you will see more products that you love from Adam's Polishes.
     
    Thank you very, very much for your loyalty, and for your business.
     
    Humbly,
    Adam
  6. Like
    Adam got a reaction from 72Elco in Anyone else feel like Adam's has slipped from contender to pretender?   
    Thanks Mike and each of you who responded to this thread.  I absolutely care.  This business is my baby.   I lived on Top Ramen and canned tuna with ranch dressing in a 950 sq ft warehouse on the railroad track,s next to the 405 freeway for three years while starting this business.  I'm not up to see Adam's be gimmicky, or low quality. 
     
    Stand by, we will continue to develop and launch new, quality products, and I certainly hope to continue to earn your trust, and your business.  Realize, I'm no longer the only person launching new products, and if I was, I'd have 5 hours of things to focus on for each hour of the day. Tough for a detailer with OCD and ADD to do!
     
    I've leaned on our entire team, as has our CEO, to bring excellent, high quality detailing products and accessories to the market.  
     
    Forgot to include a photo of our young family, this one from last week in McCall, Idaho, heaven on earth.  Celebrating my wife, Melissa's birthday.  Towel wrapped Luca, 11, Cristiano, 9, and Enzo, 6 with a LaCroix on his head: 

  7. Thanks
    Adam got a reaction from SouthernSteve in Anyone else feel like Adam's has slipped from contender to pretender?   
    Friends, thank you.  Thank you for caring enough to post your thoughts, and taking time from your life to do so.  Thank you for making your feelings known,  and I can appreciate that you feel we have drifted from our core.  Thank you for continuing to care about our company and brand, even though it's not the company and brand that you supported initially. 
     
    The reality:  I understand your point.  We have become a much larger enterprise. At the same time, our customer base has changed as well. Over 60% of our customers are under 30 today!  We have a fantastic marketing department that turns out limited edition promotional products and Adam's branded apparel. While I certainly appreciate the sales, it's not something I had in mind when we started. Nor would I ever have thought old or limited edition products would sell for hundreds of dollars on eBay. Never in a million years, and our marketing team has created tremendous brand equity, and demand.
     
    I started this business to offer great detailing chemicals, matched with premium application and removal tools, and easy to understand instructions.  (Eventually, videos, to help the DIY enthusiast achieve incredible results at home, with ease.)  Above all, I want our customers to be impressed with the quality, ease of use, and results achieved with everything that comes from Adam's.  
     
    The reality:  The promotional stuff sells, and the new majority of our customers are young.   I now have partners, a bank expecting us to meet goals, etc.  It's not just me and my small team, boot strapping to make payroll, and kick out a few new products each year.  Adam's Polishes has grown exponentially, and as a result, it has changed.  While the changes at Adam's are good for some, they are not appreciated by all. Especially the original customers, those who remember us small, with nearly all American made products.  Those who have supported our brand for a decade or even two. 
     
    As some of you are aware, our ownership group acquired our chemical manufacturer last year, and now have access to truly amazing chemistry.  We have invested heavily in the business, updated the lab, and are now making products that are more advanced than the big players in our industry.  Crazy enough, we now have 150 employees, plus another 25 part time show champions.  While I'm humbled that we have established a much larger company, and are roughly 10X the size we were just a few years ago, I also miss the old days.  I miss the days of taking our entire staff out to lunch daily.  Miss indoor parking and a cross-fit gym at the HQ.  I even miss the days of whacking payroll on a credit card, and living in my first warehouse.  While those days were tough, doing whatever it took to survive was invigorating, exciting!  It's hard to do things like that as a large company.
     
    You asked about DVK?  Dylan VonKleist is incredible at identifying and developing new products.  He knows detailing as well or possibly better than I do, and has his thumb on the pulse of the detailing community.  He was instrumental in starting this very forum!   I also miss Ashley Wilson.  She worked with us since high school, with her fantastic dad, Mike, one of our original team members.   Ashley was amazing with our resellers, and everyone she came in contact with.  When we moved the business to Colorado, she was unable to move with us, understood.  We had an outstanding controller, Patti.  She started with us in 2009, and helped us get through many, many hurdles.  Her positivity and influence on both me, and the staff was awesome!  She eventually moved on to work with a non-profit, which helps children.  Understood, and she is missed by all of our employees that knew her, and was replaced by a super capable CFO and eventually, an accounting team of five that are much needed to keep this enterprise afloat.  Great people, certainly needed, but a big company team is different feel than a small few person team.  Realize, those people who are gone have moved up, and as our business grew, we had to make changes.  We are friendly with each person that moved on, no bridges were burned in the making of Adam's Polishes!
     
    I introduced Dylan to Cody, then the owner of Cyclo Tools, and he was hired there.  Then, Cyclo was acquired by Rupes, which is how Dylan landed there.  It was a good fit for him, the right move at the time.  Truth:  Dylan is one of the smartest, most OCD, focused detailers I've ever known.  His focus on detailing products made our line better, and makes Rupes a better company today.  We never replaced Dylan, and are still looking today. (If you know someone, please shoot me an email with a resume: Adam@AdamsPolishes.com.)  

    Today:  Our customer service team is awesome.  Our marketing team, led by Matt Butcher, is amazing.  Our chemicals are outstanding, and our ceramic program is world class.  Our towels and accessories are very good as well.   As I always say, "VOTE WITH YOUR DOLLARS!"   We are one of the only companies on earth that honors a 110% Satisfaction guarantee.  Pleas, return any product you are dissatisfied with.  Whining about products online doesn't solve a problem.  Remember, you get 110% refund on products you are unimpressed with. Please, no whining, just contact us so we can make it right!
     
    I gave 200% to Adam's Polishes for decades. (Gave 200% to detailing for the previous two decades as well. Been detailing for nearly 40 years now!)  Today, I've shifted priorities, to a family man, and business man.  In that order.  I used to come home after work and get on AdamsForums, and on other social media platforms.  Today, when I'm home, I'm a Dad, and husband. Today, I don't always get to the HQ, rather, I travel all over for business.  I'm on a plane at least 4X a week, and while my United Airlines status is rocking, my absence is noted at home.
     
    God has been incredibly good to me, and our business.  I'm so blessed to have had the opportunity to start and grow this business from zero. Blessed with an incredible and dedicated team.  Blessed to have met my wife, and blessed with our three healthy children.  Blessed to live and work in Colorado.  Blessed to have incredible customers who care enough to report your feelings on our direction!  
     
    Finally, I encourage everyone to VOTE WITH YOUR DOLLARS!  Focus on the high quality products that keep your car shining, and your shine therapy soothing.  I'm still detailing something every week, sometimes daily.  It's my therapy.  It's always been my therapy.  Detailing is how I unwind and find clarity in this complicated world.  
     
    I'm here as the Chief Detailer, and Founder of Adam's Polishes.  I'm not the CEO, not the marketing director, just the Chief Detailer.  If you don't like a product, please, contact our customer service team, and we will make it right.  (orders@adamspolishes.com, or 866-965-0400.)  When I tune in to listen to people complain about our business, it certainly hits a nerve.  If you have a product that has not impressed you, please contact us!  Vote with your dollars, and you will see more products that you love from Adam's Polishes.
     
    Thank you very, very much for your loyalty, and for your business.
     
    Humbly,
    Adam
  8. Like
    Adam got a reaction from TXRickC in Anyone else feel like Adam's has slipped from contender to pretender?   
    Thanks Mike and each of you who responded to this thread.  I absolutely care.  This business is my baby.   I lived on Top Ramen and canned tuna with ranch dressing in a 950 sq ft warehouse on the railroad track,s next to the 405 freeway for three years while starting this business.  I'm not up to see Adam's be gimmicky, or low quality. 
     
    Stand by, we will continue to develop and launch new, quality products, and I certainly hope to continue to earn your trust, and your business.  Realize, I'm no longer the only person launching new products, and if I was, I'd have 5 hours of things to focus on for each hour of the day. Tough for a detailer with OCD and ADD to do!
     
    I've leaned on our entire team, as has our CEO, to bring excellent, high quality detailing products and accessories to the market.  
     
    Forgot to include a photo of our young family, this one from last week in McCall, Idaho, heaven on earth.  Celebrating my wife, Melissa's birthday.  Towel wrapped Luca, 11, Cristiano, 9, and Enzo, 6 with a LaCroix on his head: 

  9. Like
    Adam got a reaction from Norton in Anyone else feel like Adam's has slipped from contender to pretender?   
    Friends, thank you.  Thank you for caring enough to post your thoughts, and taking time from your life to do so.  Thank you for making your feelings known,  and I can appreciate that you feel we have drifted from our core.  Thank you for continuing to care about our company and brand, even though it's not the company and brand that you supported initially. 
     
    The reality:  I understand your point.  We have become a much larger enterprise. At the same time, our customer base has changed as well. Over 60% of our customers are under 30 today!  We have a fantastic marketing department that turns out limited edition promotional products and Adam's branded apparel. While I certainly appreciate the sales, it's not something I had in mind when we started. Nor would I ever have thought old or limited edition products would sell for hundreds of dollars on eBay. Never in a million years, and our marketing team has created tremendous brand equity, and demand.
     
    I started this business to offer great detailing chemicals, matched with premium application and removal tools, and easy to understand instructions.  (Eventually, videos, to help the DIY enthusiast achieve incredible results at home, with ease.)  Above all, I want our customers to be impressed with the quality, ease of use, and results achieved with everything that comes from Adam's.  
     
    The reality:  The promotional stuff sells, and the new majority of our customers are young.   I now have partners, a bank expecting us to meet goals, etc.  It's not just me and my small team, boot strapping to make payroll, and kick out a few new products each year.  Adam's Polishes has grown exponentially, and as a result, it has changed.  While the changes at Adam's are good for some, they are not appreciated by all. Especially the original customers, those who remember us small, with nearly all American made products.  Those who have supported our brand for a decade or even two. 
     
    As some of you are aware, our ownership group acquired our chemical manufacturer last year, and now have access to truly amazing chemistry.  We have invested heavily in the business, updated the lab, and are now making products that are more advanced than the big players in our industry.  Crazy enough, we now have 150 employees, plus another 25 part time show champions.  While I'm humbled that we have established a much larger company, and are roughly 10X the size we were just a few years ago, I also miss the old days.  I miss the days of taking our entire staff out to lunch daily.  Miss indoor parking and a cross-fit gym at the HQ.  I even miss the days of whacking payroll on a credit card, and living in my first warehouse.  While those days were tough, doing whatever it took to survive was invigorating, exciting!  It's hard to do things like that as a large company.
     
    You asked about DVK?  Dylan VonKleist is incredible at identifying and developing new products.  He knows detailing as well or possibly better than I do, and has his thumb on the pulse of the detailing community.  He was instrumental in starting this very forum!   I also miss Ashley Wilson.  She worked with us since high school, with her fantastic dad, Mike, one of our original team members.   Ashley was amazing with our resellers, and everyone she came in contact with.  When we moved the business to Colorado, she was unable to move with us, understood.  We had an outstanding controller, Patti.  She started with us in 2009, and helped us get through many, many hurdles.  Her positivity and influence on both me, and the staff was awesome!  She eventually moved on to work with a non-profit, which helps children.  Understood, and she is missed by all of our employees that knew her, and was replaced by a super capable CFO and eventually, an accounting team of five that are much needed to keep this enterprise afloat.  Great people, certainly needed, but a big company team is different feel than a small few person team.  Realize, those people who are gone have moved up, and as our business grew, we had to make changes.  We are friendly with each person that moved on, no bridges were burned in the making of Adam's Polishes!
     
    I introduced Dylan to Cody, then the owner of Cyclo Tools, and he was hired there.  Then, Cyclo was acquired by Rupes, which is how Dylan landed there.  It was a good fit for him, the right move at the time.  Truth:  Dylan is one of the smartest, most OCD, focused detailers I've ever known.  His focus on detailing products made our line better, and makes Rupes a better company today.  We never replaced Dylan, and are still looking today. (If you know someone, please shoot me an email with a resume: Adam@AdamsPolishes.com.)  

    Today:  Our customer service team is awesome.  Our marketing team, led by Matt Butcher, is amazing.  Our chemicals are outstanding, and our ceramic program is world class.  Our towels and accessories are very good as well.   As I always say, "VOTE WITH YOUR DOLLARS!"   We are one of the only companies on earth that honors a 110% Satisfaction guarantee.  Pleas, return any product you are dissatisfied with.  Whining about products online doesn't solve a problem.  Remember, you get 110% refund on products you are unimpressed with. Please, no whining, just contact us so we can make it right!
     
    I gave 200% to Adam's Polishes for decades. (Gave 200% to detailing for the previous two decades as well. Been detailing for nearly 40 years now!)  Today, I've shifted priorities, to a family man, and business man.  In that order.  I used to come home after work and get on AdamsForums, and on other social media platforms.  Today, when I'm home, I'm a Dad, and husband. Today, I don't always get to the HQ, rather, I travel all over for business.  I'm on a plane at least 4X a week, and while my United Airlines status is rocking, my absence is noted at home.
     
    God has been incredibly good to me, and our business.  I'm so blessed to have had the opportunity to start and grow this business from zero. Blessed with an incredible and dedicated team.  Blessed to have met my wife, and blessed with our three healthy children.  Blessed to live and work in Colorado.  Blessed to have incredible customers who care enough to report your feelings on our direction!  
     
    Finally, I encourage everyone to VOTE WITH YOUR DOLLARS!  Focus on the high quality products that keep your car shining, and your shine therapy soothing.  I'm still detailing something every week, sometimes daily.  It's my therapy.  It's always been my therapy.  Detailing is how I unwind and find clarity in this complicated world.  
     
    I'm here as the Chief Detailer, and Founder of Adam's Polishes.  I'm not the CEO, not the marketing director, just the Chief Detailer.  If you don't like a product, please, contact our customer service team, and we will make it right.  (orders@adamspolishes.com, or 866-965-0400.)  When I tune in to listen to people complain about our business, it certainly hits a nerve.  If you have a product that has not impressed you, please contact us!  Vote with your dollars, and you will see more products that you love from Adam's Polishes.
     
    Thank you very, very much for your loyalty, and for your business.
     
    Humbly,
    Adam
  10. Like
    Adam got a reaction from Amiguel6 in Anyone else feel like Adam's has slipped from contender to pretender?   
    Thanks Mike and each of you who responded to this thread.  I absolutely care.  This business is my baby.   I lived on Top Ramen and canned tuna with ranch dressing in a 950 sq ft warehouse on the railroad track,s next to the 405 freeway for three years while starting this business.  I'm not up to see Adam's be gimmicky, or low quality. 
     
    Stand by, we will continue to develop and launch new, quality products, and I certainly hope to continue to earn your trust, and your business.  Realize, I'm no longer the only person launching new products, and if I was, I'd have 5 hours of things to focus on for each hour of the day. Tough for a detailer with OCD and ADD to do!
     
    I've leaned on our entire team, as has our CEO, to bring excellent, high quality detailing products and accessories to the market.  
     
    Forgot to include a photo of our young family, this one from last week in McCall, Idaho, heaven on earth.  Celebrating my wife, Melissa's birthday.  Towel wrapped Luca, 11, Cristiano, 9, and Enzo, 6 with a LaCroix on his head: 

  11. Like
    Adam got a reaction from Thrawn in Anyone else feel like Adam's has slipped from contender to pretender?   
    Friends, thank you.  Thank you for caring enough to post your thoughts, and taking time from your life to do so.  Thank you for making your feelings known,  and I can appreciate that you feel we have drifted from our core.  Thank you for continuing to care about our company and brand, even though it's not the company and brand that you supported initially. 
     
    The reality:  I understand your point.  We have become a much larger enterprise. At the same time, our customer base has changed as well. Over 60% of our customers are under 30 today!  We have a fantastic marketing department that turns out limited edition promotional products and Adam's branded apparel. While I certainly appreciate the sales, it's not something I had in mind when we started. Nor would I ever have thought old or limited edition products would sell for hundreds of dollars on eBay. Never in a million years, and our marketing team has created tremendous brand equity, and demand.
     
    I started this business to offer great detailing chemicals, matched with premium application and removal tools, and easy to understand instructions.  (Eventually, videos, to help the DIY enthusiast achieve incredible results at home, with ease.)  Above all, I want our customers to be impressed with the quality, ease of use, and results achieved with everything that comes from Adam's.  
     
    The reality:  The promotional stuff sells, and the new majority of our customers are young.   I now have partners, a bank expecting us to meet goals, etc.  It's not just me and my small team, boot strapping to make payroll, and kick out a few new products each year.  Adam's Polishes has grown exponentially, and as a result, it has changed.  While the changes at Adam's are good for some, they are not appreciated by all. Especially the original customers, those who remember us small, with nearly all American made products.  Those who have supported our brand for a decade or even two. 
     
    As some of you are aware, our ownership group acquired our chemical manufacturer last year, and now have access to truly amazing chemistry.  We have invested heavily in the business, updated the lab, and are now making products that are more advanced than the big players in our industry.  Crazy enough, we now have 150 employees, plus another 25 part time show champions.  While I'm humbled that we have established a much larger company, and are roughly 10X the size we were just a few years ago, I also miss the old days.  I miss the days of taking our entire staff out to lunch daily.  Miss indoor parking and a cross-fit gym at the HQ.  I even miss the days of whacking payroll on a credit card, and living in my first warehouse.  While those days were tough, doing whatever it took to survive was invigorating, exciting!  It's hard to do things like that as a large company.
     
    You asked about DVK?  Dylan VonKleist is incredible at identifying and developing new products.  He knows detailing as well or possibly better than I do, and has his thumb on the pulse of the detailing community.  He was instrumental in starting this very forum!   I also miss Ashley Wilson.  She worked with us since high school, with her fantastic dad, Mike, one of our original team members.   Ashley was amazing with our resellers, and everyone she came in contact with.  When we moved the business to Colorado, she was unable to move with us, understood.  We had an outstanding controller, Patti.  She started with us in 2009, and helped us get through many, many hurdles.  Her positivity and influence on both me, and the staff was awesome!  She eventually moved on to work with a non-profit, which helps children.  Understood, and she is missed by all of our employees that knew her, and was replaced by a super capable CFO and eventually, an accounting team of five that are much needed to keep this enterprise afloat.  Great people, certainly needed, but a big company team is different feel than a small few person team.  Realize, those people who are gone have moved up, and as our business grew, we had to make changes.  We are friendly with each person that moved on, no bridges were burned in the making of Adam's Polishes!
     
    I introduced Dylan to Cody, then the owner of Cyclo Tools, and he was hired there.  Then, Cyclo was acquired by Rupes, which is how Dylan landed there.  It was a good fit for him, the right move at the time.  Truth:  Dylan is one of the smartest, most OCD, focused detailers I've ever known.  His focus on detailing products made our line better, and makes Rupes a better company today.  We never replaced Dylan, and are still looking today. (If you know someone, please shoot me an email with a resume: Adam@AdamsPolishes.com.)  

    Today:  Our customer service team is awesome.  Our marketing team, led by Matt Butcher, is amazing.  Our chemicals are outstanding, and our ceramic program is world class.  Our towels and accessories are very good as well.   As I always say, "VOTE WITH YOUR DOLLARS!"   We are one of the only companies on earth that honors a 110% Satisfaction guarantee.  Pleas, return any product you are dissatisfied with.  Whining about products online doesn't solve a problem.  Remember, you get 110% refund on products you are unimpressed with. Please, no whining, just contact us so we can make it right!
     
    I gave 200% to Adam's Polishes for decades. (Gave 200% to detailing for the previous two decades as well. Been detailing for nearly 40 years now!)  Today, I've shifted priorities, to a family man, and business man.  In that order.  I used to come home after work and get on AdamsForums, and on other social media platforms.  Today, when I'm home, I'm a Dad, and husband. Today, I don't always get to the HQ, rather, I travel all over for business.  I'm on a plane at least 4X a week, and while my United Airlines status is rocking, my absence is noted at home.
     
    God has been incredibly good to me, and our business.  I'm so blessed to have had the opportunity to start and grow this business from zero. Blessed with an incredible and dedicated team.  Blessed to have met my wife, and blessed with our three healthy children.  Blessed to live and work in Colorado.  Blessed to have incredible customers who care enough to report your feelings on our direction!  
     
    Finally, I encourage everyone to VOTE WITH YOUR DOLLARS!  Focus on the high quality products that keep your car shining, and your shine therapy soothing.  I'm still detailing something every week, sometimes daily.  It's my therapy.  It's always been my therapy.  Detailing is how I unwind and find clarity in this complicated world.  
     
    I'm here as the Chief Detailer, and Founder of Adam's Polishes.  I'm not the CEO, not the marketing director, just the Chief Detailer.  If you don't like a product, please, contact our customer service team, and we will make it right.  (orders@adamspolishes.com, or 866-965-0400.)  When I tune in to listen to people complain about our business, it certainly hits a nerve.  If you have a product that has not impressed you, please contact us!  Vote with your dollars, and you will see more products that you love from Adam's Polishes.
     
    Thank you very, very much for your loyalty, and for your business.
     
    Humbly,
    Adam
  12. Like
    Adam got a reaction from Nickfire20 in Anyone else feel like Adam's has slipped from contender to pretender?   
    Thanks Mike and each of you who responded to this thread.  I absolutely care.  This business is my baby.   I lived on Top Ramen and canned tuna with ranch dressing in a 950 sq ft warehouse on the railroad track,s next to the 405 freeway for three years while starting this business.  I'm not up to see Adam's be gimmicky, or low quality. 
     
    Stand by, we will continue to develop and launch new, quality products, and I certainly hope to continue to earn your trust, and your business.  Realize, I'm no longer the only person launching new products, and if I was, I'd have 5 hours of things to focus on for each hour of the day. Tough for a detailer with OCD and ADD to do!
     
    I've leaned on our entire team, as has our CEO, to bring excellent, high quality detailing products and accessories to the market.  
     
    Forgot to include a photo of our young family, this one from last week in McCall, Idaho, heaven on earth.  Celebrating my wife, Melissa's birthday.  Towel wrapped Luca, 11, Cristiano, 9, and Enzo, 6 with a LaCroix on his head: 

  13. Like
    Adam got a reaction from shmedley in Anyone else feel like Adam's has slipped from contender to pretender?   
    Thanks Mike and each of you who responded to this thread.  I absolutely care.  This business is my baby.   I lived on Top Ramen and canned tuna with ranch dressing in a 950 sq ft warehouse on the railroad track,s next to the 405 freeway for three years while starting this business.  I'm not up to see Adam's be gimmicky, or low quality. 
     
    Stand by, we will continue to develop and launch new, quality products, and I certainly hope to continue to earn your trust, and your business.  Realize, I'm no longer the only person launching new products, and if I was, I'd have 5 hours of things to focus on for each hour of the day. Tough for a detailer with OCD and ADD to do!
     
    I've leaned on our entire team, as has our CEO, to bring excellent, high quality detailing products and accessories to the market.  
     
    Forgot to include a photo of our young family, this one from last week in McCall, Idaho, heaven on earth.  Celebrating my wife, Melissa's birthday.  Towel wrapped Luca, 11, Cristiano, 9, and Enzo, 6 with a LaCroix on his head: 

  14. Like
    Adam got a reaction from mc2hill in Anyone else feel like Adam's has slipped from contender to pretender?   
    Thanks Mike and each of you who responded to this thread.  I absolutely care.  This business is my baby.   I lived on Top Ramen and canned tuna with ranch dressing in a 950 sq ft warehouse on the railroad track,s next to the 405 freeway for three years while starting this business.  I'm not up to see Adam's be gimmicky, or low quality. 
     
    Stand by, we will continue to develop and launch new, quality products, and I certainly hope to continue to earn your trust, and your business.  Realize, I'm no longer the only person launching new products, and if I was, I'd have 5 hours of things to focus on for each hour of the day. Tough for a detailer with OCD and ADD to do!
     
    I've leaned on our entire team, as has our CEO, to bring excellent, high quality detailing products and accessories to the market.  
     
    Forgot to include a photo of our young family, this one from last week in McCall, Idaho, heaven on earth.  Celebrating my wife, Melissa's birthday.  Towel wrapped Luca, 11, Cristiano, 9, and Enzo, 6 with a LaCroix on his head: 

  15. Like
    Adam got a reaction from Dan@Adams in Anyone else feel like Adam's has slipped from contender to pretender?   
    Thanks Mike and each of you who responded to this thread.  I absolutely care.  This business is my baby.   I lived on Top Ramen and canned tuna with ranch dressing in a 950 sq ft warehouse on the railroad track,s next to the 405 freeway for three years while starting this business.  I'm not up to see Adam's be gimmicky, or low quality. 
     
    Stand by, we will continue to develop and launch new, quality products, and I certainly hope to continue to earn your trust, and your business.  Realize, I'm no longer the only person launching new products, and if I was, I'd have 5 hours of things to focus on for each hour of the day. Tough for a detailer with OCD and ADD to do!
     
    I've leaned on our entire team, as has our CEO, to bring excellent, high quality detailing products and accessories to the market.  
     
    Forgot to include a photo of our young family, this one from last week in McCall, Idaho, heaven on earth.  Celebrating my wife, Melissa's birthday.  Towel wrapped Luca, 11, Cristiano, 9, and Enzo, 6 with a LaCroix on his head: 

  16. Thanks
    Adam got a reaction from imcrazy in Anyone else feel like Adam's has slipped from contender to pretender?   
    Friends, thank you.  Thank you for caring enough to post your thoughts, and taking time from your life to do so.  Thank you for making your feelings known,  and I can appreciate that you feel we have drifted from our core.  Thank you for continuing to care about our company and brand, even though it's not the company and brand that you supported initially. 
     
    The reality:  I understand your point.  We have become a much larger enterprise. At the same time, our customer base has changed as well. Over 60% of our customers are under 30 today!  We have a fantastic marketing department that turns out limited edition promotional products and Adam's branded apparel. While I certainly appreciate the sales, it's not something I had in mind when we started. Nor would I ever have thought old or limited edition products would sell for hundreds of dollars on eBay. Never in a million years, and our marketing team has created tremendous brand equity, and demand.
     
    I started this business to offer great detailing chemicals, matched with premium application and removal tools, and easy to understand instructions.  (Eventually, videos, to help the DIY enthusiast achieve incredible results at home, with ease.)  Above all, I want our customers to be impressed with the quality, ease of use, and results achieved with everything that comes from Adam's.  
     
    The reality:  The promotional stuff sells, and the new majority of our customers are young.   I now have partners, a bank expecting us to meet goals, etc.  It's not just me and my small team, boot strapping to make payroll, and kick out a few new products each year.  Adam's Polishes has grown exponentially, and as a result, it has changed.  While the changes at Adam's are good for some, they are not appreciated by all. Especially the original customers, those who remember us small, with nearly all American made products.  Those who have supported our brand for a decade or even two. 
     
    As some of you are aware, our ownership group acquired our chemical manufacturer last year, and now have access to truly amazing chemistry.  We have invested heavily in the business, updated the lab, and are now making products that are more advanced than the big players in our industry.  Crazy enough, we now have 150 employees, plus another 25 part time show champions.  While I'm humbled that we have established a much larger company, and are roughly 10X the size we were just a few years ago, I also miss the old days.  I miss the days of taking our entire staff out to lunch daily.  Miss indoor parking and a cross-fit gym at the HQ.  I even miss the days of whacking payroll on a credit card, and living in my first warehouse.  While those days were tough, doing whatever it took to survive was invigorating, exciting!  It's hard to do things like that as a large company.
     
    You asked about DVK?  Dylan VonKleist is incredible at identifying and developing new products.  He knows detailing as well or possibly better than I do, and has his thumb on the pulse of the detailing community.  He was instrumental in starting this very forum!   I also miss Ashley Wilson.  She worked with us since high school, with her fantastic dad, Mike, one of our original team members.   Ashley was amazing with our resellers, and everyone she came in contact with.  When we moved the business to Colorado, she was unable to move with us, understood.  We had an outstanding controller, Patti.  She started with us in 2009, and helped us get through many, many hurdles.  Her positivity and influence on both me, and the staff was awesome!  She eventually moved on to work with a non-profit, which helps children.  Understood, and she is missed by all of our employees that knew her, and was replaced by a super capable CFO and eventually, an accounting team of five that are much needed to keep this enterprise afloat.  Great people, certainly needed, but a big company team is different feel than a small few person team.  Realize, those people who are gone have moved up, and as our business grew, we had to make changes.  We are friendly with each person that moved on, no bridges were burned in the making of Adam's Polishes!
     
    I introduced Dylan to Cody, then the owner of Cyclo Tools, and he was hired there.  Then, Cyclo was acquired by Rupes, which is how Dylan landed there.  It was a good fit for him, the right move at the time.  Truth:  Dylan is one of the smartest, most OCD, focused detailers I've ever known.  His focus on detailing products made our line better, and makes Rupes a better company today.  We never replaced Dylan, and are still looking today. (If you know someone, please shoot me an email with a resume: Adam@AdamsPolishes.com.)  

    Today:  Our customer service team is awesome.  Our marketing team, led by Matt Butcher, is amazing.  Our chemicals are outstanding, and our ceramic program is world class.  Our towels and accessories are very good as well.   As I always say, "VOTE WITH YOUR DOLLARS!"   We are one of the only companies on earth that honors a 110% Satisfaction guarantee.  Pleas, return any product you are dissatisfied with.  Whining about products online doesn't solve a problem.  Remember, you get 110% refund on products you are unimpressed with. Please, no whining, just contact us so we can make it right!
     
    I gave 200% to Adam's Polishes for decades. (Gave 200% to detailing for the previous two decades as well. Been detailing for nearly 40 years now!)  Today, I've shifted priorities, to a family man, and business man.  In that order.  I used to come home after work and get on AdamsForums, and on other social media platforms.  Today, when I'm home, I'm a Dad, and husband. Today, I don't always get to the HQ, rather, I travel all over for business.  I'm on a plane at least 4X a week, and while my United Airlines status is rocking, my absence is noted at home.
     
    God has been incredibly good to me, and our business.  I'm so blessed to have had the opportunity to start and grow this business from zero. Blessed with an incredible and dedicated team.  Blessed to have met my wife, and blessed with our three healthy children.  Blessed to live and work in Colorado.  Blessed to have incredible customers who care enough to report your feelings on our direction!  
     
    Finally, I encourage everyone to VOTE WITH YOUR DOLLARS!  Focus on the high quality products that keep your car shining, and your shine therapy soothing.  I'm still detailing something every week, sometimes daily.  It's my therapy.  It's always been my therapy.  Detailing is how I unwind and find clarity in this complicated world.  
     
    I'm here as the Chief Detailer, and Founder of Adam's Polishes.  I'm not the CEO, not the marketing director, just the Chief Detailer.  If you don't like a product, please, contact our customer service team, and we will make it right.  (orders@adamspolishes.com, or 866-965-0400.)  When I tune in to listen to people complain about our business, it certainly hits a nerve.  If you have a product that has not impressed you, please contact us!  Vote with your dollars, and you will see more products that you love from Adam's Polishes.
     
    Thank you very, very much for your loyalty, and for your business.
     
    Humbly,
    Adam
  17. Like
    Adam got a reaction from Junior in Anyone else feel like Adam's has slipped from contender to pretender?   
    Thanks Mike and each of you who responded to this thread.  I absolutely care.  This business is my baby.   I lived on Top Ramen and canned tuna with ranch dressing in a 950 sq ft warehouse on the railroad track,s next to the 405 freeway for three years while starting this business.  I'm not up to see Adam's be gimmicky, or low quality. 
     
    Stand by, we will continue to develop and launch new, quality products, and I certainly hope to continue to earn your trust, and your business.  Realize, I'm no longer the only person launching new products, and if I was, I'd have 5 hours of things to focus on for each hour of the day. Tough for a detailer with OCD and ADD to do!
     
    I've leaned on our entire team, as has our CEO, to bring excellent, high quality detailing products and accessories to the market.  
     
    Forgot to include a photo of our young family, this one from last week in McCall, Idaho, heaven on earth.  Celebrating my wife, Melissa's birthday.  Towel wrapped Luca, 11, Cristiano, 9, and Enzo, 6 with a LaCroix on his head: 

  18. Like
    Adam reacted to ramflava in Anyone else feel like Adam's has slipped from contender to pretender?   
    Thank you Adam for the response. This is the type of stuff many of us miss. We miss seeing you being available to talk to on the forums. As a father of 4 children, a husband, and a law enforcement officer (who understands life can be cut short very quickly), I completely understand the father first mentality. I'm still working on that part too. I have had to work 60+ hours per week to help put us in a new house (we close in 2 weeks!!) that fits us all. I haven't detailed in months.

    As the original poster of this thread, I wanted to see if others were also seeing the major changes I was seeing. I wanted to know if others felt the same way I feel. I have no complaints about the chemical line of products. Several new release items, however, are very cheap and gimmicky looking. It seems to be all that is being released although I know its not the only thing being released. I do vote with my dollars by not buying those products. I have always loved the responsiveness to customer concerns or issues with a product. I just feel as if the company has changed too much and despite having tremendous staff and customer support, it seems like that is just a business model. It used to feel like a family, but not anymore. That is why I felt the need to speak up.
     
    Again, I'm so happy to see a response from you and I can tell you still care. That makes me want to continue to support the company. At some point I think anyone with even a small amount of business sense can understand how and why Adams has gotten to where it is today and that investors are a must have to continue to improve and grow. Likely any other company though, that always seems to water down the quality a little and it becomes just another brand instead of a community. 

    Thank you once again for the lengthy response and I wish you well. You are a great business man and family man. Adams still has my business, I just have to learn to adjust with the times and ignore the gimmicky part of the brand.
  19. Like
    Adam reacted to Firebuff17 in Anyone else feel like Adam's has slipped from contender to pretender?   
    Thank you Adam! 
    Well said! 
     
    And as as a father myself, I can appreciate your life goals..... family is always first! 
  20. Like
  21. Like
    Adam reacted to Chris@Adams in Anyone else feel like Adam's has slipped from contender to pretender?   
    Thanks Adam for taking time out of your busy schedule to address this.....well said!
  22. Like
    Adam reacted to Hamilton Detail in Anyone else feel like Adam's has slipped from contender to pretender?   
    I 100% agree with you.  I'm not a fan of this gimmicky direction they have taken at all.  
     
    I've been using Adam's products since 2011, and like you've mentioned, they have changed so much.  I noticed the biggest change in the company after Dylan left and Matt came in.  
     
    I'm not going to bash Adam's, but I will say this:  I used to be 100% Adam's and wouldn't even dare consider another brand, but that is no longer the case for me.  I've discovered other brands that remind me of the old Adam's.  So I guess I'm voting with my dollar.  
     
    Another thing that used to impress me about Adam's was the customer service.  But I've experienced 2 situations that were not handled in the way that they used to be.  Out of respect, I won't go into the details of that.  
     
    But I know for fact that we are not the only ones feeling this way.  I've talked with many different people at car shows that are saying the same things.  We are not alone.  
  23. Like
    Adam reacted to Mbrazelton in Anyone else feel like Adam's has slipped from contender to pretender?   
    I had a very open conversation with Adam himself about 2-3 months ago it was a good conversation where I voiced the same displeasure of Adams.  His final words to me were " Vote with your dollar"
     
     
  24. Like
    Adam got a reaction from 72Elco in Anyone else feel like Adam's has slipped from contender to pretender?   
    Friends, thank you.  Thank you for caring enough to post your thoughts, and taking time from your life to do so.  Thank you for making your feelings known,  and I can appreciate that you feel we have drifted from our core.  Thank you for continuing to care about our company and brand, even though it's not the company and brand that you supported initially. 
     
    The reality:  I understand your point.  We have become a much larger enterprise. At the same time, our customer base has changed as well. Over 60% of our customers are under 30 today!  We have a fantastic marketing department that turns out limited edition promotional products and Adam's branded apparel. While I certainly appreciate the sales, it's not something I had in mind when we started. Nor would I ever have thought old or limited edition products would sell for hundreds of dollars on eBay. Never in a million years, and our marketing team has created tremendous brand equity, and demand.
     
    I started this business to offer great detailing chemicals, matched with premium application and removal tools, and easy to understand instructions.  (Eventually, videos, to help the DIY enthusiast achieve incredible results at home, with ease.)  Above all, I want our customers to be impressed with the quality, ease of use, and results achieved with everything that comes from Adam's.  
     
    The reality:  The promotional stuff sells, and the new majority of our customers are young.   I now have partners, a bank expecting us to meet goals, etc.  It's not just me and my small team, boot strapping to make payroll, and kick out a few new products each year.  Adam's Polishes has grown exponentially, and as a result, it has changed.  While the changes at Adam's are good for some, they are not appreciated by all. Especially the original customers, those who remember us small, with nearly all American made products.  Those who have supported our brand for a decade or even two. 
     
    As some of you are aware, our ownership group acquired our chemical manufacturer last year, and now have access to truly amazing chemistry.  We have invested heavily in the business, updated the lab, and are now making products that are more advanced than the big players in our industry.  Crazy enough, we now have 150 employees, plus another 25 part time show champions.  While I'm humbled that we have established a much larger company, and are roughly 10X the size we were just a few years ago, I also miss the old days.  I miss the days of taking our entire staff out to lunch daily.  Miss indoor parking and a cross-fit gym at the HQ.  I even miss the days of whacking payroll on a credit card, and living in my first warehouse.  While those days were tough, doing whatever it took to survive was invigorating, exciting!  It's hard to do things like that as a large company.
     
    You asked about DVK?  Dylan VonKleist is incredible at identifying and developing new products.  He knows detailing as well or possibly better than I do, and has his thumb on the pulse of the detailing community.  He was instrumental in starting this very forum!   I also miss Ashley Wilson.  She worked with us since high school, with her fantastic dad, Mike, one of our original team members.   Ashley was amazing with our resellers, and everyone she came in contact with.  When we moved the business to Colorado, she was unable to move with us, understood.  We had an outstanding controller, Patti.  She started with us in 2009, and helped us get through many, many hurdles.  Her positivity and influence on both me, and the staff was awesome!  She eventually moved on to work with a non-profit, which helps children.  Understood, and she is missed by all of our employees that knew her, and was replaced by a super capable CFO and eventually, an accounting team of five that are much needed to keep this enterprise afloat.  Great people, certainly needed, but a big company team is different feel than a small few person team.  Realize, those people who are gone have moved up, and as our business grew, we had to make changes.  We are friendly with each person that moved on, no bridges were burned in the making of Adam's Polishes!
     
    I introduced Dylan to Cody, then the owner of Cyclo Tools, and he was hired there.  Then, Cyclo was acquired by Rupes, which is how Dylan landed there.  It was a good fit for him, the right move at the time.  Truth:  Dylan is one of the smartest, most OCD, focused detailers I've ever known.  His focus on detailing products made our line better, and makes Rupes a better company today.  We never replaced Dylan, and are still looking today. (If you know someone, please shoot me an email with a resume: Adam@AdamsPolishes.com.)  

    Today:  Our customer service team is awesome.  Our marketing team, led by Matt Butcher, is amazing.  Our chemicals are outstanding, and our ceramic program is world class.  Our towels and accessories are very good as well.   As I always say, "VOTE WITH YOUR DOLLARS!"   We are one of the only companies on earth that honors a 110% Satisfaction guarantee.  Pleas, return any product you are dissatisfied with.  Whining about products online doesn't solve a problem.  Remember, you get 110% refund on products you are unimpressed with. Please, no whining, just contact us so we can make it right!
     
    I gave 200% to Adam's Polishes for decades. (Gave 200% to detailing for the previous two decades as well. Been detailing for nearly 40 years now!)  Today, I've shifted priorities, to a family man, and business man.  In that order.  I used to come home after work and get on AdamsForums, and on other social media platforms.  Today, when I'm home, I'm a Dad, and husband. Today, I don't always get to the HQ, rather, I travel all over for business.  I'm on a plane at least 4X a week, and while my United Airlines status is rocking, my absence is noted at home.
     
    God has been incredibly good to me, and our business.  I'm so blessed to have had the opportunity to start and grow this business from zero. Blessed with an incredible and dedicated team.  Blessed to have met my wife, and blessed with our three healthy children.  Blessed to live and work in Colorado.  Blessed to have incredible customers who care enough to report your feelings on our direction!  
     
    Finally, I encourage everyone to VOTE WITH YOUR DOLLARS!  Focus on the high quality products that keep your car shining, and your shine therapy soothing.  I'm still detailing something every week, sometimes daily.  It's my therapy.  It's always been my therapy.  Detailing is how I unwind and find clarity in this complicated world.  
     
    I'm here as the Chief Detailer, and Founder of Adam's Polishes.  I'm not the CEO, not the marketing director, just the Chief Detailer.  If you don't like a product, please, contact our customer service team, and we will make it right.  (orders@adamspolishes.com, or 866-965-0400.)  When I tune in to listen to people complain about our business, it certainly hits a nerve.  If you have a product that has not impressed you, please contact us!  Vote with your dollars, and you will see more products that you love from Adam's Polishes.
     
    Thank you very, very much for your loyalty, and for your business.
     
    Humbly,
    Adam
  25. Like
    Adam got a reaction from TXRickC in Anyone else feel like Adam's has slipped from contender to pretender?   
    Friends, thank you.  Thank you for caring enough to post your thoughts, and taking time from your life to do so.  Thank you for making your feelings known,  and I can appreciate that you feel we have drifted from our core.  Thank you for continuing to care about our company and brand, even though it's not the company and brand that you supported initially. 
     
    The reality:  I understand your point.  We have become a much larger enterprise. At the same time, our customer base has changed as well. Over 60% of our customers are under 30 today!  We have a fantastic marketing department that turns out limited edition promotional products and Adam's branded apparel. While I certainly appreciate the sales, it's not something I had in mind when we started. Nor would I ever have thought old or limited edition products would sell for hundreds of dollars on eBay. Never in a million years, and our marketing team has created tremendous brand equity, and demand.
     
    I started this business to offer great detailing chemicals, matched with premium application and removal tools, and easy to understand instructions.  (Eventually, videos, to help the DIY enthusiast achieve incredible results at home, with ease.)  Above all, I want our customers to be impressed with the quality, ease of use, and results achieved with everything that comes from Adam's.  
     
    The reality:  The promotional stuff sells, and the new majority of our customers are young.   I now have partners, a bank expecting us to meet goals, etc.  It's not just me and my small team, boot strapping to make payroll, and kick out a few new products each year.  Adam's Polishes has grown exponentially, and as a result, it has changed.  While the changes at Adam's are good for some, they are not appreciated by all. Especially the original customers, those who remember us small, with nearly all American made products.  Those who have supported our brand for a decade or even two. 
     
    As some of you are aware, our ownership group acquired our chemical manufacturer last year, and now have access to truly amazing chemistry.  We have invested heavily in the business, updated the lab, and are now making products that are more advanced than the big players in our industry.  Crazy enough, we now have 150 employees, plus another 25 part time show champions.  While I'm humbled that we have established a much larger company, and are roughly 10X the size we were just a few years ago, I also miss the old days.  I miss the days of taking our entire staff out to lunch daily.  Miss indoor parking and a cross-fit gym at the HQ.  I even miss the days of whacking payroll on a credit card, and living in my first warehouse.  While those days were tough, doing whatever it took to survive was invigorating, exciting!  It's hard to do things like that as a large company.
     
    You asked about DVK?  Dylan VonKleist is incredible at identifying and developing new products.  He knows detailing as well or possibly better than I do, and has his thumb on the pulse of the detailing community.  He was instrumental in starting this very forum!   I also miss Ashley Wilson.  She worked with us since high school, with her fantastic dad, Mike, one of our original team members.   Ashley was amazing with our resellers, and everyone she came in contact with.  When we moved the business to Colorado, she was unable to move with us, understood.  We had an outstanding controller, Patti.  She started with us in 2009, and helped us get through many, many hurdles.  Her positivity and influence on both me, and the staff was awesome!  She eventually moved on to work with a non-profit, which helps children.  Understood, and she is missed by all of our employees that knew her, and was replaced by a super capable CFO and eventually, an accounting team of five that are much needed to keep this enterprise afloat.  Great people, certainly needed, but a big company team is different feel than a small few person team.  Realize, those people who are gone have moved up, and as our business grew, we had to make changes.  We are friendly with each person that moved on, no bridges were burned in the making of Adam's Polishes!
     
    I introduced Dylan to Cody, then the owner of Cyclo Tools, and he was hired there.  Then, Cyclo was acquired by Rupes, which is how Dylan landed there.  It was a good fit for him, the right move at the time.  Truth:  Dylan is one of the smartest, most OCD, focused detailers I've ever known.  His focus on detailing products made our line better, and makes Rupes a better company today.  We never replaced Dylan, and are still looking today. (If you know someone, please shoot me an email with a resume: Adam@AdamsPolishes.com.)  

    Today:  Our customer service team is awesome.  Our marketing team, led by Matt Butcher, is amazing.  Our chemicals are outstanding, and our ceramic program is world class.  Our towels and accessories are very good as well.   As I always say, "VOTE WITH YOUR DOLLARS!"   We are one of the only companies on earth that honors a 110% Satisfaction guarantee.  Pleas, return any product you are dissatisfied with.  Whining about products online doesn't solve a problem.  Remember, you get 110% refund on products you are unimpressed with. Please, no whining, just contact us so we can make it right!
     
    I gave 200% to Adam's Polishes for decades. (Gave 200% to detailing for the previous two decades as well. Been detailing for nearly 40 years now!)  Today, I've shifted priorities, to a family man, and business man.  In that order.  I used to come home after work and get on AdamsForums, and on other social media platforms.  Today, when I'm home, I'm a Dad, and husband. Today, I don't always get to the HQ, rather, I travel all over for business.  I'm on a plane at least 4X a week, and while my United Airlines status is rocking, my absence is noted at home.
     
    God has been incredibly good to me, and our business.  I'm so blessed to have had the opportunity to start and grow this business from zero. Blessed with an incredible and dedicated team.  Blessed to have met my wife, and blessed with our three healthy children.  Blessed to live and work in Colorado.  Blessed to have incredible customers who care enough to report your feelings on our direction!  
     
    Finally, I encourage everyone to VOTE WITH YOUR DOLLARS!  Focus on the high quality products that keep your car shining, and your shine therapy soothing.  I'm still detailing something every week, sometimes daily.  It's my therapy.  It's always been my therapy.  Detailing is how I unwind and find clarity in this complicated world.  
     
    I'm here as the Chief Detailer, and Founder of Adam's Polishes.  I'm not the CEO, not the marketing director, just the Chief Detailer.  If you don't like a product, please, contact our customer service team, and we will make it right.  (orders@adamspolishes.com, or 866-965-0400.)  When I tune in to listen to people complain about our business, it certainly hits a nerve.  If you have a product that has not impressed you, please contact us!  Vote with your dollars, and you will see more products that you love from Adam's Polishes.
     
    Thank you very, very much for your loyalty, and for your business.
     
    Humbly,
    Adam
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