Adam

Thanks for being loyal and caring enough to participate in this conversation, I'm grateful and very appreciative!
 
Friends, we are experiencing growing pains.  Plain and simple.  Our small business is growing, and it hurts a little, and sometimes it hurts a bunch!
 
The marketplace is changing, customer expectations are changing, and we are not able to ignore those changes.  We must also adapt to remain relevant, and as Tim said:  "People don't like change."
 
While we are improving our product line and dialing in our team, I promise we will always provide:
Excellent & friendly customer service. The best products in every category we compete. Talented, knowledgeable, and helpful team members. You have my word. 
 
Thanks again!
 
Adam

Thanks for being loyal and caring enough to participate in this conversation, I'm grateful and very appreciative!
 
Friends, we are experiencing growing pains.  Plain and simple.  Our small business is growing, and it hurts a little, and sometimes it hurts a bunch!
 
The marketplace is changing, customer expectations are changing, and we are not able to ignore those changes.  We must also adapt to remain relevant, and as Tim said:  "People don't like change."
 
While we are improving our product line and dialing in our team, I promise we will always provide:
Excellent & friendly customer service. The best products in every category we compete. Talented, knowledgeable, and helpful team members. You have my word. 
 
Thanks again!
 
Adam

Thanks for being loyal and caring enough to participate in this conversation, I'm grateful and very appreciative!
 
Friends, we are experiencing growing pains.  Plain and simple.  Our small business is growing, and it hurts a little, and sometimes it hurts a bunch!
 
The marketplace is changing, customer expectations are changing, and we are not able to ignore those changes.  We must also adapt to remain relevant, and as Tim said:  "People don't like change."
 
While we are improving our product line and dialing in our team, I promise we will always provide:
Excellent & friendly customer service. The best products in every category we compete. Talented, knowledgeable, and helpful team members. You have my word. 
 
Thanks again!
 
Adam

Thanks for being loyal and caring enough to participate in this conversation, I'm grateful and very appreciative!
 
Friends, we are experiencing growing pains.  Plain and simple.  Our small business is growing, and it hurts a little, and sometimes it hurts a bunch!
 
The marketplace is changing, customer expectations are changing, and we are not able to ignore those changes.  We must also adapt to remain relevant, and as Tim said:  "People don't like change."
 
While we are improving our product line and dialing in our team, I promise we will always provide:
Excellent & friendly customer service. The best products in every category we compete. Talented, knowledgeable, and helpful team members. You have my word. 
 
Thanks again!
 
Adam

Friends, thanks for your loyalty.  Without it, you wouldn't be concerned about the changes to our team.   Thanks for taking notice, and sharing concern!
 
Please, give me a chance to expand....
 
First and foremost we have GREAT people, and I'm humbled to have such incredible team members.  We are a growing company, and as with most growing businesses, ours is evolving.  When I read the Wall St. Journal, and see how many top exec changes are made in these huge companies, it makes my head spin!  We make a few shifts, and our customers take notice!  That's cool, and shows loyalty.
 
We are not alone in experiencing a changing business.
 
As for key team members moving on, there are always several sides to a story.   Here's mine:  I like to see our team members doing exactly what they enjoy doing for us.  That means job descriptions and responsibilities  are fluid, ever evolving.  That lack of structure certainly resulted in us losing some people, and I take complete responsibility for it.  In the future, positions at Adam's will have more structure. 
 
Explaining Dylan is relevant, and current.  He did nearly everything for us, from forum moderation to website maintenance, product development, operations manager to social media, video editing to photography.   The guy literally wore every hat in our job roster, and is an excellent and qualified human.
 
He came to a point in his career where, 'what's next,' wasn't clear.  When he mentioned that he was unhappy several months ago, and that his resume was about to get some refreshing, I supported him.  We don't want unhappy people on our team!  Certainly, Dylan wasn't fired.  He wore every hat in our company but mine, and we parted ways on good terms.
 
In fact, I introduced him to several key players in our industry, and am excited to hear where he lands.   With such a vast experience throughout many of the segments of this industry, I wouldn't be surprised to see him become a consultant to the segment.  Whatever he does, I'm sure he will add value.  I support Dylan 100%, and hope his next position brings him satisfaction.
 
As for the other people, I'll run down the who went where:  After working as a shipper, then product demonstrator at events, Mook one day confessed that he just wanted to detail cars!  That was his passion. Traveling to shows was not good for his home-life, nor pets, and I understand that completely. 
We tried putting a detail shop in the Colorado warehouse. It was not a wildly successful side business, and we supported Mook moving into his own detailing business. We are simply not a service business!  We love and support Mook! 
 
Chase has his own detailing business, and God Bless Him, it's successful!  Spending time on our forum was not happening, and with additions to his family, he needed to focus on his core business.   Everyone loves Chase, what a great guy!  I have a very high respect for Chase, his people skills, product skills, etc. Chase, let's have a beer soon!
 
Lynn came to help us with a variety of things, and her job changed rapidly over the two years on our team.  We tried to find the right slot for her but eventually, we realized our events were killing us.   Wiping people out, not breaking even, and killing our already thin profit margins.  We cut our show expenditures to bring them into line with a company our size.  Lynn was our "show girl," and was released to explore new opportunities.  She was very organized, and left our small business better than she found it.  Thanks Lynn!
 
A few other additions, while we are updating: 
We added a star-spangled Customer Service/ Office Assistant, Bianca, last year.  We moved from a part-time Controller to a full-time CFO, Christian, a needed upgrade for a company our size.  We added a Supply Chain Manager, Scott, another standard move for an operation our size.  You will soon see a new Customer Service team member joining the team.  Look out for two new shipping locations, close to the coasts.  That will help get products into our customer's hands quicker, and with cheaper shipping. Those locations will come with new shipping team members as well. As for putting faces to the people, I'm going to do that next week.  Stay tuned for fresh photos...that's a great idea!
 
Our product line is getting better, more lean.  The Adam's Detailing System will be simpler and require fewer tools an chemicals.   Removing duplicate products will further reduce confusion, and create a more effective detailing process. Removing SKU's that are difficult to manufacture will mean less backorders....that's key!
 
As for our Forum needs, we have many, and need help!  How can we involve you, our friends and detailing experts, to spend more time here?  What's missing that you speak of, and can you help articulate what it might take to bring that back?
 
If you would rather contact me via email, than in this thread, please do.  Honest, hard feedback is welcome.  I can take it, trust me.
 
Thank You Friends.   I hope to continue to earn your business, friendship, and support.
 
Sincerely,
 
Adam Pitale
Chief Detailer, Adam's Polishes
Adam@AdamsPolishes.com
 
P.S:  Here is a recent photo of me with our three children....you asked!
 

AMEN!!!

Right on guys, and I like where you are going with this.  There are a ton of great solutions offered here daily that are NOT offered by an Adam's team member of moderator.  What if we gave a reward for 'thanks' achieved?  Detail Dollars?
 
Great input and thank you!

Great answers here, and I second them!  Key is, only use a major cleaner when there is major cleaning to do.
 
I like to use Quick Sealant on the wheels, then just a pressure washer most of the time.

While we sold a good number of these carts, the Detailing Cart first we offered  is officially discontinued.  There are several reasons, but mainly, we need a stronger unit.
 
We will be releasing a replacement cart soon, however, if you need a cart immediately, we may suggest this one:
 
http://www.amazon.com/Rubbermaid-Commercial-Structural-Service-Capacity/dp/B001F0GASU/ref=pd_bxgy_indust_img_y
 
Made in the USA, heavy duty construction.
 
Stay tuned for our next cart, if you can wait!

Friends, thanks for your loyalty.  Without it, you wouldn't be concerned about the changes to our team.   Thanks for taking notice, and sharing concern!
 
Please, give me a chance to expand....
 
First and foremost we have GREAT people, and I'm humbled to have such incredible team members.  We are a growing company, and as with most growing businesses, ours is evolving.  When I read the Wall St. Journal, and see how many top exec changes are made in these huge companies, it makes my head spin!  We make a few shifts, and our customers take notice!  That's cool, and shows loyalty.
 
We are not alone in experiencing a changing business.
 
As for key team members moving on, there are always several sides to a story.   Here's mine:  I like to see our team members doing exactly what they enjoy doing for us.  That means job descriptions and responsibilities  are fluid, ever evolving.  That lack of structure certainly resulted in us losing some people, and I take complete responsibility for it.  In the future, positions at Adam's will have more structure. 
 
Explaining Dylan is relevant, and current.  He did nearly everything for us, from forum moderation to website maintenance, product development, operations manager to social media, video editing to photography.   The guy literally wore every hat in our job roster, and is an excellent and qualified human.
 
He came to a point in his career where, 'what's next,' wasn't clear.  When he mentioned that he was unhappy several months ago, and that his resume was about to get some refreshing, I supported him.  We don't want unhappy people on our team!  Certainly, Dylan wasn't fired.  He wore every hat in our company but mine, and we parted ways on good terms.
 
In fact, I introduced him to several key players in our industry, and am excited to hear where he lands.   With such a vast experience throughout many of the segments of this industry, I wouldn't be surprised to see him become a consultant to the segment.  Whatever he does, I'm sure he will add value.  I support Dylan 100%, and hope his next position brings him satisfaction.
 
As for the other people, I'll run down the who went where:  After working as a shipper, then product demonstrator at events, Mook one day confessed that he just wanted to detail cars!  That was his passion. Traveling to shows was not good for his home-life, nor pets, and I understand that completely. 
We tried putting a detail shop in the Colorado warehouse. It was not a wildly successful side business, and we supported Mook moving into his own detailing business. We are simply not a service business!  We love and support Mook! 
 
Chase has his own detailing business, and God Bless Him, it's successful!  Spending time on our forum was not happening, and with additions to his family, he needed to focus on his core business.   Everyone loves Chase, what a great guy!  I have a very high respect for Chase, his people skills, product skills, etc. Chase, let's have a beer soon!
 
Lynn came to help us with a variety of things, and her job changed rapidly over the two years on our team.  We tried to find the right slot for her but eventually, we realized our events were killing us.   Wiping people out, not breaking even, and killing our already thin profit margins.  We cut our show expenditures to bring them into line with a company our size.  Lynn was our "show girl," and was released to explore new opportunities.  She was very organized, and left our small business better than she found it.  Thanks Lynn!
 
A few other additions, while we are updating: 
We added a star-spangled Customer Service/ Office Assistant, Bianca, last year.  We moved from a part-time Controller to a full-time CFO, Christian, a needed upgrade for a company our size.  We added a Supply Chain Manager, Scott, another standard move for an operation our size.  You will soon see a new Customer Service team member joining the team.  Look out for two new shipping locations, close to the coasts.  That will help get products into our customer's hands quicker, and with cheaper shipping. Those locations will come with new shipping team members as well. As for putting faces to the people, I'm going to do that next week.  Stay tuned for fresh photos...that's a great idea!
 
Our product line is getting better, more lean.  The Adam's Detailing System will be simpler and require fewer tools an chemicals.   Removing duplicate products will further reduce confusion, and create a more effective detailing process. Removing SKU's that are difficult to manufacture will mean less backorders....that's key!
 
As for our Forum needs, we have many, and need help!  How can we involve you, our friends and detailing experts, to spend more time here?  What's missing that you speak of, and can you help articulate what it might take to bring that back?
 
If you would rather contact me via email, than in this thread, please do.  Honest, hard feedback is welcome.  I can take it, trust me.
 
Thank You Friends.   I hope to continue to earn your business, friendship, and support.
 
Sincerely,
 
Adam Pitale
Chief Detailer, Adam's Polishes
Adam@AdamsPolishes.com
 
P.S:  Here is a recent photo of me with our three children....you asked!
 

Friends, thanks for your loyalty.  Without it, you wouldn't be concerned about the changes to our team.   Thanks for taking notice, and sharing concern!
 
Please, give me a chance to expand....
 
First and foremost we have GREAT people, and I'm humbled to have such incredible team members.  We are a growing company, and as with most growing businesses, ours is evolving.  When I read the Wall St. Journal, and see how many top exec changes are made in these huge companies, it makes my head spin!  We make a few shifts, and our customers take notice!  That's cool, and shows loyalty.
 
We are not alone in experiencing a changing business.
 
As for key team members moving on, there are always several sides to a story.   Here's mine:  I like to see our team members doing exactly what they enjoy doing for us.  That means job descriptions and responsibilities  are fluid, ever evolving.  That lack of structure certainly resulted in us losing some people, and I take complete responsibility for it.  In the future, positions at Adam's will have more structure. 
 
Explaining Dylan is relevant, and current.  He did nearly everything for us, from forum moderation to website maintenance, product development, operations manager to social media, video editing to photography.   The guy literally wore every hat in our job roster, and is an excellent and qualified human.
 
He came to a point in his career where, 'what's next,' wasn't clear.  When he mentioned that he was unhappy several months ago, and that his resume was about to get some refreshing, I supported him.  We don't want unhappy people on our team!  Certainly, Dylan wasn't fired.  He wore every hat in our company but mine, and we parted ways on good terms.
 
In fact, I introduced him to several key players in our industry, and am excited to hear where he lands.   With such a vast experience throughout many of the segments of this industry, I wouldn't be surprised to see him become a consultant to the segment.  Whatever he does, I'm sure he will add value.  I support Dylan 100%, and hope his next position brings him satisfaction.
 
As for the other people, I'll run down the who went where:  After working as a shipper, then product demonstrator at events, Mook one day confessed that he just wanted to detail cars!  That was his passion. Traveling to shows was not good for his home-life, nor pets, and I understand that completely. 
We tried putting a detail shop in the Colorado warehouse. It was not a wildly successful side business, and we supported Mook moving into his own detailing business. We are simply not a service business!  We love and support Mook! 
 
Chase has his own detailing business, and God Bless Him, it's successful!  Spending time on our forum was not happening, and with additions to his family, he needed to focus on his core business.   Everyone loves Chase, what a great guy!  I have a very high respect for Chase, his people skills, product skills, etc. Chase, let's have a beer soon!
 
Lynn came to help us with a variety of things, and her job changed rapidly over the two years on our team.  We tried to find the right slot for her but eventually, we realized our events were killing us.   Wiping people out, not breaking even, and killing our already thin profit margins.  We cut our show expenditures to bring them into line with a company our size.  Lynn was our "show girl," and was released to explore new opportunities.  She was very organized, and left our small business better than she found it.  Thanks Lynn!
 
A few other additions, while we are updating: 
We added a star-spangled Customer Service/ Office Assistant, Bianca, last year.  We moved from a part-time Controller to a full-time CFO, Christian, a needed upgrade for a company our size.  We added a Supply Chain Manager, Scott, another standard move for an operation our size.  You will soon see a new Customer Service team member joining the team.  Look out for two new shipping locations, close to the coasts.  That will help get products into our customer's hands quicker, and with cheaper shipping. Those locations will come with new shipping team members as well. As for putting faces to the people, I'm going to do that next week.  Stay tuned for fresh photos...that's a great idea!
 
Our product line is getting better, more lean.  The Adam's Detailing System will be simpler and require fewer tools an chemicals.   Removing duplicate products will further reduce confusion, and create a more effective detailing process. Removing SKU's that are difficult to manufacture will mean less backorders....that's key!
 
As for our Forum needs, we have many, and need help!  How can we involve you, our friends and detailing experts, to spend more time here?  What's missing that you speak of, and can you help articulate what it might take to bring that back?
 
If you would rather contact me via email, than in this thread, please do.  Honest, hard feedback is welcome.  I can take it, trust me.
 
Thank You Friends.   I hope to continue to earn your business, friendship, and support.
 
Sincerely,
 
Adam Pitale
Chief Detailer, Adam's Polishes
Adam@AdamsPolishes.com
 
P.S:  Here is a recent photo of me with our three children....you asked!
 

Hi Arash, we are not planning on bringing back the old rolling seat.  Seems it had a high fail rate, so we are looking for a replacement.
 
Stay tuned, and thanks!

AMEN!!!

AMEN!!!

Friends, I have some news regarding the polishers we promote and offer:
 
For years, Adam’s has sold and promoted the Flex 3401 VRG polisher.   Its true dual-action motion and heavy-cutting capability has helped it earn a solid reputation in the industry.  Simply put, we don’t promote Chinese manufacturing, and the new owner of Flex is a Chinese company.
 
With the release of our new Paint Correcting and Finishing Polishes, especially in conjunction with the Microfiber Polishing Pads, we have found that the American-Made Cyclo Dual-Head Random Orbit Polisher and our new polishing system provide equivalent results, with enhanced safety.
 
We have decided to discontinue selling the Flex Polisher, not only because they are now a China-owned company.  There are several reasons why we chose to promote the only USA manufactured polisher:
The Cyclo Polisher is made in the USA, here in Colorado The Cyclo Polisher is the safest polisher in the category. Cyclo Polishers have the lowest repair/ fail rate of all polishers we have ever promoted. We, and our customers have achieved excellent, safe, and consistent results with the Cyclo. I personally prefer the Cyclo, and find it more comfortable to use, and easier to get into tight spots. Regardless what car you have, safety is key, and we like to offer the safest, most effective paint correcting system. We will continue to service the Flex Polishers that we sold.  
Thanks for your understanding, and you will see more Cyclo videos and kits coming soon!
 
When we detailed this 1939 Mercedes Benz 540K, using only the Cyclo, I realized, this was the only tool we needed to offer.  (And that wasn't just because the $6.7M car won Best of Show at the Concours the following weekend!)
 
Enjoy the photos, and if you have any questions, just ask!
 
Sincerely,
 
Adam Pitale,
Chief Detailer, Adam's Polishes
Adam@AdamsPolishes.com
 

Thanks Friends, and as Nick replied, we are absolutely going to continue offering the 7" pads for the Flex, Porter Cable, Rupes, Griot's, Meguiar's, Dewalt, Makita, BOSCH, etc. 
 
As for the guarantee, yes, we will honor those as well.  We simply won't be moving forward with selling the Flex tools.
 
Thanks for your input and questions, keep them coming!

Thanks Friends, and as Nick replied, we are absolutely going to continue offering the 7" pads for the Flex, Porter Cable, Rupes, Griot's, Meguiar's, Dewalt, Makita, BOSCH, etc. 
 
As for the guarantee, yes, we will honor those as well.  We simply won't be moving forward with selling the Flex tools.
 
Thanks for your input and questions, keep them coming!

Right on guys, and I like where you are going with this.  There are a ton of great solutions offered here daily that are NOT offered by an Adam's team member of moderator.  What if we gave a reward for 'thanks' achieved?  Detail Dollars?
 
Great input and thank you!

Thanks for the incredible kindness friends!  Just took this little bugger to a wedding in Lana'i, and he is one of the most well behaved 8 month old babies I've ever seen! 
 

Friends, thanks for your loyalty.  Without it, you wouldn't be concerned about the changes to our team.   Thanks for taking notice, and sharing concern!
 
Please, give me a chance to expand....
 
First and foremost we have GREAT people, and I'm humbled to have such incredible team members.  We are a growing company, and as with most growing businesses, ours is evolving.  When I read the Wall St. Journal, and see how many top exec changes are made in these huge companies, it makes my head spin!  We make a few shifts, and our customers take notice!  That's cool, and shows loyalty.
 
We are not alone in experiencing a changing business.
 
As for key team members moving on, there are always several sides to a story.   Here's mine:  I like to see our team members doing exactly what they enjoy doing for us.  That means job descriptions and responsibilities  are fluid, ever evolving.  That lack of structure certainly resulted in us losing some people, and I take complete responsibility for it.  In the future, positions at Adam's will have more structure. 
 
Explaining Dylan is relevant, and current.  He did nearly everything for us, from forum moderation to website maintenance, product development, operations manager to social media, video editing to photography.   The guy literally wore every hat in our job roster, and is an excellent and qualified human.
 
He came to a point in his career where, 'what's next,' wasn't clear.  When he mentioned that he was unhappy several months ago, and that his resume was about to get some refreshing, I supported him.  We don't want unhappy people on our team!  Certainly, Dylan wasn't fired.  He wore every hat in our company but mine, and we parted ways on good terms.
 
In fact, I introduced him to several key players in our industry, and am excited to hear where he lands.   With such a vast experience throughout many of the segments of this industry, I wouldn't be surprised to see him become a consultant to the segment.  Whatever he does, I'm sure he will add value.  I support Dylan 100%, and hope his next position brings him satisfaction.
 
As for the other people, I'll run down the who went where:  After working as a shipper, then product demonstrator at events, Mook one day confessed that he just wanted to detail cars!  That was his passion. Traveling to shows was not good for his home-life, nor pets, and I understand that completely. 
We tried putting a detail shop in the Colorado warehouse. It was not a wildly successful side business, and we supported Mook moving into his own detailing business. We are simply not a service business!  We love and support Mook! 
 
Chase has his own detailing business, and God Bless Him, it's successful!  Spending time on our forum was not happening, and with additions to his family, he needed to focus on his core business.   Everyone loves Chase, what a great guy!  I have a very high respect for Chase, his people skills, product skills, etc. Chase, let's have a beer soon!
 
Lynn came to help us with a variety of things, and her job changed rapidly over the two years on our team.  We tried to find the right slot for her but eventually, we realized our events were killing us.   Wiping people out, not breaking even, and killing our already thin profit margins.  We cut our show expenditures to bring them into line with a company our size.  Lynn was our "show girl," and was released to explore new opportunities.  She was very organized, and left our small business better than she found it.  Thanks Lynn!
 
A few other additions, while we are updating: 
We added a star-spangled Customer Service/ Office Assistant, Bianca, last year.  We moved from a part-time Controller to a full-time CFO, Christian, a needed upgrade for a company our size.  We added a Supply Chain Manager, Scott, another standard move for an operation our size.  You will soon see a new Customer Service team member joining the team.  Look out for two new shipping locations, close to the coasts.  That will help get products into our customer's hands quicker, and with cheaper shipping. Those locations will come with new shipping team members as well. As for putting faces to the people, I'm going to do that next week.  Stay tuned for fresh photos...that's a great idea!
 
Our product line is getting better, more lean.  The Adam's Detailing System will be simpler and require fewer tools an chemicals.   Removing duplicate products will further reduce confusion, and create a more effective detailing process. Removing SKU's that are difficult to manufacture will mean less backorders....that's key!
 
As for our Forum needs, we have many, and need help!  How can we involve you, our friends and detailing experts, to spend more time here?  What's missing that you speak of, and can you help articulate what it might take to bring that back?
 
If you would rather contact me via email, than in this thread, please do.  Honest, hard feedback is welcome.  I can take it, trust me.
 
Thank You Friends.   I hope to continue to earn your business, friendship, and support.
 
Sincerely,
 
Adam Pitale
Chief Detailer, Adam's Polishes
Adam@AdamsPolishes.com
 
P.S:  Here is a recent photo of me with our three children....you asked!
 

Friends, I have some news regarding the polishers we promote and offer:
 
For years, Adam’s has sold and promoted the Flex 3401 VRG polisher.   Its true dual-action motion and heavy-cutting capability has helped it earn a solid reputation in the industry.  Simply put, we don’t promote Chinese manufacturing, and the new owner of Flex is a Chinese company.
 
With the release of our new Paint Correcting and Finishing Polishes, especially in conjunction with the Microfiber Polishing Pads, we have found that the American-Made Cyclo Dual-Head Random Orbit Polisher and our new polishing system provide equivalent results, with enhanced safety.
 
We have decided to discontinue selling the Flex Polisher, not only because they are now a China-owned company.  There are several reasons why we chose to promote the only USA manufactured polisher:
The Cyclo Polisher is made in the USA, here in Colorado The Cyclo Polisher is the safest polisher in the category. Cyclo Polishers have the lowest repair/ fail rate of all polishers we have ever promoted. We, and our customers have achieved excellent, safe, and consistent results with the Cyclo. I personally prefer the Cyclo, and find it more comfortable to use, and easier to get into tight spots. Regardless what car you have, safety is key, and we like to offer the safest, most effective paint correcting system. We will continue to service the Flex Polishers that we sold.  
Thanks for your understanding, and you will see more Cyclo videos and kits coming soon!
 
When we detailed this 1939 Mercedes Benz 540K, using only the Cyclo, I realized, this was the only tool we needed to offer.  (And that wasn't just because the $6.7M car won Best of Show at the Concours the following weekend!)
 
Enjoy the photos, and if you have any questions, just ask!
 
Sincerely,
 
Adam Pitale,
Chief Detailer, Adam's Polishes
Adam@AdamsPolishes.com
 

Friends, thanks for your loyalty.  Without it, you wouldn't be concerned about the changes to our team.   Thanks for taking notice, and sharing concern!
 
Please, give me a chance to expand....
 
First and foremost we have GREAT people, and I'm humbled to have such incredible team members.  We are a growing company, and as with most growing businesses, ours is evolving.  When I read the Wall St. Journal, and see how many top exec changes are made in these huge companies, it makes my head spin!  We make a few shifts, and our customers take notice!  That's cool, and shows loyalty.
 
We are not alone in experiencing a changing business.
 
As for key team members moving on, there are always several sides to a story.   Here's mine:  I like to see our team members doing exactly what they enjoy doing for us.  That means job descriptions and responsibilities  are fluid, ever evolving.  That lack of structure certainly resulted in us losing some people, and I take complete responsibility for it.  In the future, positions at Adam's will have more structure. 
 
Explaining Dylan is relevant, and current.  He did nearly everything for us, from forum moderation to website maintenance, product development, operations manager to social media, video editing to photography.   The guy literally wore every hat in our job roster, and is an excellent and qualified human.
 
He came to a point in his career where, 'what's next,' wasn't clear.  When he mentioned that he was unhappy several months ago, and that his resume was about to get some refreshing, I supported him.  We don't want unhappy people on our team!  Certainly, Dylan wasn't fired.  He wore every hat in our company but mine, and we parted ways on good terms.
 
In fact, I introduced him to several key players in our industry, and am excited to hear where he lands.   With such a vast experience throughout many of the segments of this industry, I wouldn't be surprised to see him become a consultant to the segment.  Whatever he does, I'm sure he will add value.  I support Dylan 100%, and hope his next position brings him satisfaction.
 
As for the other people, I'll run down the who went where:  After working as a shipper, then product demonstrator at events, Mook one day confessed that he just wanted to detail cars!  That was his passion. Traveling to shows was not good for his home-life, nor pets, and I understand that completely. 
We tried putting a detail shop in the Colorado warehouse. It was not a wildly successful side business, and we supported Mook moving into his own detailing business. We are simply not a service business!  We love and support Mook! 
 
Chase has his own detailing business, and God Bless Him, it's successful!  Spending time on our forum was not happening, and with additions to his family, he needed to focus on his core business.   Everyone loves Chase, what a great guy!  I have a very high respect for Chase, his people skills, product skills, etc. Chase, let's have a beer soon!
 
Lynn came to help us with a variety of things, and her job changed rapidly over the two years on our team.  We tried to find the right slot for her but eventually, we realized our events were killing us.   Wiping people out, not breaking even, and killing our already thin profit margins.  We cut our show expenditures to bring them into line with a company our size.  Lynn was our "show girl," and was released to explore new opportunities.  She was very organized, and left our small business better than she found it.  Thanks Lynn!
 
A few other additions, while we are updating: 
We added a star-spangled Customer Service/ Office Assistant, Bianca, last year.  We moved from a part-time Controller to a full-time CFO, Christian, a needed upgrade for a company our size.  We added a Supply Chain Manager, Scott, another standard move for an operation our size.  You will soon see a new Customer Service team member joining the team.  Look out for two new shipping locations, close to the coasts.  That will help get products into our customer's hands quicker, and with cheaper shipping. Those locations will come with new shipping team members as well. As for putting faces to the people, I'm going to do that next week.  Stay tuned for fresh photos...that's a great idea!
 
Our product line is getting better, more lean.  The Adam's Detailing System will be simpler and require fewer tools an chemicals.   Removing duplicate products will further reduce confusion, and create a more effective detailing process. Removing SKU's that are difficult to manufacture will mean less backorders....that's key!
 
As for our Forum needs, we have many, and need help!  How can we involve you, our friends and detailing experts, to spend more time here?  What's missing that you speak of, and can you help articulate what it might take to bring that back?
 
If you would rather contact me via email, than in this thread, please do.  Honest, hard feedback is welcome.  I can take it, trust me.
 
Thank You Friends.   I hope to continue to earn your business, friendship, and support.
 
Sincerely,
 
Adam Pitale
Chief Detailer, Adam's Polishes
Adam@AdamsPolishes.com
 
P.S:  Here is a recent photo of me with our three children....you asked!
 

I've found that the 4" Drill and orange foam pad with the Paint Correcting Polish works wonders on a scratched or stained glass.....

Friends, I have some news regarding the polishers we promote and offer:
 
For years, Adam’s has sold and promoted the Flex 3401 VRG polisher.   Its true dual-action motion and heavy-cutting capability has helped it earn a solid reputation in the industry.  Simply put, we don’t promote Chinese manufacturing, and the new owner of Flex is a Chinese company.
 
With the release of our new Paint Correcting and Finishing Polishes, especially in conjunction with the Microfiber Polishing Pads, we have found that the American-Made Cyclo Dual-Head Random Orbit Polisher and our new polishing system provide equivalent results, with enhanced safety.
 
We have decided to discontinue selling the Flex Polisher, not only because they are now a China-owned company.  There are several reasons why we chose to promote the only USA manufactured polisher:
The Cyclo Polisher is made in the USA, here in Colorado The Cyclo Polisher is the safest polisher in the category. Cyclo Polishers have the lowest repair/ fail rate of all polishers we have ever promoted. We, and our customers have achieved excellent, safe, and consistent results with the Cyclo. I personally prefer the Cyclo, and find it more comfortable to use, and easier to get into tight spots. Regardless what car you have, safety is key, and we like to offer the safest, most effective paint correcting system. We will continue to service the Flex Polishers that we sold.  
Thanks for your understanding, and you will see more Cyclo videos and kits coming soon!
 
When we detailed this 1939 Mercedes Benz 540K, using only the Cyclo, I realized, this was the only tool we needed to offer.  (And that wasn't just because the $6.7M car won Best of Show at the Concours the following weekend!)
 
Enjoy the photos, and if you have any questions, just ask!
 
Sincerely,
 
Adam Pitale,
Chief Detailer, Adam's Polishes
Adam@AdamsPolishes.com
 

We still support American manufacturing. Always will!