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Showing results for tags 'customer service'.
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Calling All Adam's Enthusiasts and Shine Freaks Alike! It's time for your voice to be heard louder than ever-- Coming from HQ in Denver, we value each and every one of the members on this forum and look to it for improving not only our product line, but overall path for creating the greatest products for our customers. With that being said, I'd truly appreciate any input from you guys personally on how we can improve in the customer experience. Furthermore, I'd like to know what you love about our website and can't stand at the same time-- What could be improved with our checkout process? How our dealer locator could be elevated to the next level? This quest for information can include sites from which you shop frequently and like a particular feature about, or even a product that you (painful to say this) purchase from a competitor because you feel ours is obsolete/not aware enough. Too Long,Didn't Read: What do you (the customer) want and how can we help? Let's stir up the information bucket! ?
I made a post about the man a few weeks back and once again I think he needs to get credit for doing an excellent job sorting through a few issues for me. This guy is very responsive and easy to correspond with. Emery you may or may not realize it, but you make a huge impact on us customers when you resolve things the way you have for me. The whole team at Adams is great for sure, but I really have been impressed with this young fella. Keep up the great work and you are sure to impact many others and foster repeat business for your company. I believe Adams is lucky to have people like you working for them.