PacificNWBuckeye Posted September 12, 2012 Share Posted September 12, 2012 Just found my APC was leaking all over my detail cart. I think I dropped it during my last cleaning, went to hook it on my pocket, missed slightly and it found the driveway. I didn't think a drop like that would crack the bottom like it has. Is this a problem with the botles or did I just drop it "right"? Link to comment Share on other sites More sharing options...
Adam Posted September 12, 2012 Share Posted September 12, 2012 Ryan, I'm sorry for the hassle. Dropping a bottle isn't ideal, regardless of what the bottle is made of. A little info: HDPE, high density polyethylene, is the strongest plastic used in bottle production. It is not clear, nor is it as sturdy as PETE. (prone to suck in, "panel" and doesn't age as well.) PETE, Polyethylene terephthalate, is the highest quality clear plastic used in bottle production, and is the stuff our bottles are made of. Should we move to an HDPE bottle for all of our products? That's a question we ask ourselves often. On one hand, the HDPE bottles suck in and lose form. On the other hand, PETE bottles are more prone to crack, or burst when dropped. You may likely see a change soon, in some of our products, to HDPE...stay tuned, and as always, your input helps us make decisions! Thank You. Link to comment Share on other sites More sharing options...
ChargerMatt Posted September 12, 2012 Share Posted September 12, 2012 I to, have had issues with my APC bottles. I always put my bottles back in a storage bin after I'm done (out of direct sunlight, room temp). One day I opened the bin to find out that one had cracked along the seam perfectly and sat around in the bottom of my bin for a long time. Link to comment Share on other sites More sharing options...
THE Mook Posted September 12, 2012 Share Posted September 12, 2012 Dang Adam! That's some awesome knowledge you just dropped! Link to comment Share on other sites More sharing options...
PacificNWBuckeye Posted September 12, 2012 Author Share Posted September 12, 2012 Adam, thanks for the response, still can't believe the owner of the company responds to posts on here. Overall the bottles are great, sprayers are flawless. I will just have to be more carefull with my handling of the bottles. Link to comment Share on other sites More sharing options...
Dv3andrs Posted September 12, 2012 Share Posted September 12, 2012 I've come acros the same issue as Matt with mine being in my storage bins. Opened it up recently and a new bottle of the microfiber cleaner as well as a new bottle of the interior cleaner were empty and sitting in the bottom of the container. Ashley gave some assistance already with it, but with regards to the bottles being made, is there a way to request maybe a slightly thicker bottom edge? Just seems like where they are breaking is just extremely thin. Link to comment Share on other sites More sharing options...
scociny Posted September 12, 2012 Share Posted September 12, 2012 Seems to me a hip high fall shouldn't crack a bottle (although, as Adam pointed out, it isn't ideal). I suppose it depends on how full the bottle is, how tall you are, the surface involved, etc. However, I did have a problem with an LIC bottle leaking for no reason. It was never dropped and always stored inside. After I found it leaking, I transferred the rest to a water bottle...no problem since doing so. As a matter of fact, several others commented on the same issue with LIC in this thread. By the way, I agree that Adam's products are top notch--to include packaging and presentation. It just seems as though there may be some sort of issue with LIC. Link to comment Share on other sites More sharing options...
Chuckster Posted September 13, 2012 Share Posted September 13, 2012 I had a bottle crack too! SADLY, I blamed my son for this cracked bottle and to this day he swears he was never near my detail cart...... When he gets home tonight I will have to tell him the problem with these bottles and now I feel like a A$$ for blaming him on cracking my bottle of APC. Chuckkilo3 1 Link to comment Share on other sites More sharing options...
Vink70 Posted September 13, 2012 Share Posted September 13, 2012 Price of one quality of bottle vs the other that you listed? Link to comment Share on other sites More sharing options...
THE Mook Posted September 13, 2012 Share Posted September 13, 2012 We are working on a solution for this. I'm sorry, please call in if you need warranty/replacement. Link to comment Share on other sites More sharing options...
gencoupe3dot8 Posted April 8, 2013 Share Posted April 8, 2013 Just had two bottle fail, one revitalizer, one interior cleaner... contacting support now... not dropped, sitting inside, ambient temperature ~65 F Weird... I may have had some bottles that shipped before Adams got the issue sorted? (Mid 2012 for the revitalizer) Link to comment Share on other sites More sharing options...
tony97gt Posted April 8, 2013 Share Posted April 8, 2013 I had an APC bottle crack on the bottom and start leaking. Fortunately one of the specials I ordered came with another one so I just swapped out. Link to comment Share on other sites More sharing options...
Guest Gone & Forgotten Posted April 8, 2013 Share Posted April 8, 2013 Had this prob for years. APC and L&ICleaner. Lost a couple bottles of each. Decided to use other bottles for those products. Hate doing that since it breaks up the sizing and they don't fit on the shelf with my other products... But after losing $30-40 in liquids due to bottles deteriorating or being eaten by the solvents... Hit SAMs club up for a 6pack of empty spray bottles... Til Adams decides what to do about bottles. That's what I did. Link to comment Share on other sites More sharing options...
Chewy Posted April 8, 2013 Share Posted April 8, 2013 I had this problem twice, both with the MF cleaner. Both times I contacted Adams and they shipped me a new one at N/C of course. If I had lost product, they'd have replaced it for me at N/C too. That's how Adams rolls. It was an issue with their supplier making the bottles incorrectly. I've never dropped an Adams bottle and had it break. As far as I'm aware, the problem was resolved some time ago. I know I've had NO issues with any bottle since. Link to comment Share on other sites More sharing options...
Team Adam's Posted April 8, 2013 Share Posted April 8, 2013 As always, if anyone has a problem with a bottle splitting/cracking, please let us know by calling into the warehouse at (866) 965-0400 and we will get a new one shipped out to you right away! Link to comment Share on other sites More sharing options...
Guest Gone & Forgotten Posted April 8, 2013 Share Posted April 8, 2013 To my knowledge, Len still has an issue with LICleaner, he keeps his stock in a ziplock. Mine were lost in 2010, so --- yeah, statue of limitations lol. I've never dropped mine either. Just chalk it up to the game and move on I guess. Link to comment Share on other sites More sharing options...
Z71_Denali Posted April 8, 2013 Share Posted April 8, 2013 i keep my LIC and APC bottles 50% diluted, since they're pretty potent at full strength and i've never had a problem. i noticed the new DWC is in a HDPE bottle. i like it and won't mind a change other products start coming in them. isn't this the same material as the gallon refills? Link to comment Share on other sites More sharing options...
Chewy Posted April 8, 2013 Share Posted April 8, 2013 i keep my LIC and APC bottles 50% diluted, since they're pretty potent at full strength and i've never had a problem. i noticed the new DWC is in a HDPE bottle. i like it and won't mind a change other products start coming in them. isn't this the same material as the gallon refills? I believe you're right. I poured my DWC in an old 16oz bottle. Link to comment Share on other sites More sharing options...
MAYBEN Posted April 15, 2013 Share Posted April 15, 2013 I've had a couple bottles where this happened, but didn't think of calling CS.. I'll have to see how many and which ones once I can get back into my spare room.. Link to comment Share on other sites More sharing options...
SaleenJOE Posted April 19, 2013 Share Posted April 19, 2013 I have lost a few bottle from falling off the hip some I was surprised it broke but neber usually bothered me since I dropped it. Have noticed the sprayers don't gold up to a fall lol dropped my DS tonight amd sprayer didn't survive always keep a handful of sprayers on hand cause of this. Only time I have had bottle issues os with products I don't use for a while like SHR have had a couple fail at the seam at the bottom. Never really got mad just figured was a fluke Joe Link to comment Share on other sites More sharing options...
Der_German Posted September 9, 2014 Share Posted September 9, 2014 Unfortunately I also had repeating issues with leaking APC bottles. The first time was a couple of month ago. I didn't think much of it and changed my APC to an empty Green Wheel Cleaner bottle I wasn't using anymore. Last Sunday I noticed that also this bottle was leaking. After having read this thread I took a closer look and saw that it is cracked at the seam at the side of the bottle half way down so that half of the bottle leaked out. As a result I know now how dirty our carpet is: The APC created a nice white spot (although it was diluted 50% with water) What is not so funny is that we have a very curious dog and I am worried she may lick it from the floor one day. Hope she is clever enough not to. Are the Kwazar bottles more resistant to APC? Link to comment Share on other sites More sharing options...
Ben H Posted September 10, 2014 Share Posted September 10, 2014 I have had a few crack over the years, No Biggie I just bought replacements The products are so good I would not even think of asking for a new bottle. Great Job Adam I will be a customer forever! Ben H. Link to comment Share on other sites More sharing options...
Adam Posted September 10, 2014 Share Posted September 10, 2014 Friends, a question: If you received an empty bottle with each gallon purchased, would that be an acceptable solution to this issue? Nearly all off-the-shelf products that are offered by our competitors have a ratchet sprayer, and it won't come off. Even to refill. Our goods have gallon, 5-gallon, and 55-gallon refill options. Hence, the bottles are used much. Would you say the idea of a new bottle with each gallon purchased would solve this problem? Ricky Bobby 1 Link to comment Share on other sites More sharing options...
CMDChase Posted September 10, 2014 Share Posted September 10, 2014 To me, that seems like overkill. I've been using your products for 5 years and have gone thru dozens of 16 ounce and gallon bottles with only having one breaking. If I got an extra 16 ounce bottle with every gallon I purchased I'd be swimming in them. Link to comment Share on other sites More sharing options...
LFairbanks Posted September 10, 2014 Share Posted September 10, 2014 I have been using your products for years and have never had an issue with a bottle leaking. Only problem I have ever had is the bottle tipping over and the sprayer popping off. I have some bottles that I still refill to this day that have the old logo on them that some on this forum may have never seen. Link to comment Share on other sites More sharing options...
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