HydroBlueJK Posted April 19, 2014 Share Posted April 19, 2014 Ok guys.. So I had my brand new fuel hostage wheels mounted and balanced today and the tire shop damaged EVERY wheel!! Bad pics I know.. But that's the same wheel.. That's how bad they're jacked up.. The lady at the counter said "I don't know what to tell you, that's the only way they could have been installed" So you mean to tell me I should have assumed that you would destroy my wheels!? I called the corporate head quarters and they said that they will "make it right" but realistically what can I expect? I don't want them sent out to be repaired..so should I ask for them to replace the wheels?? Link to comment Share on other sites More sharing options...
0 BluedogGMC Posted April 19, 2014 Share Posted April 19, 2014 I would not settle for anything less then a new set of wheels. scootertrash19, Rich, Kingsford and 2 others 5 Link to comment Share on other sites More sharing options...
0 HydroBlueJK Posted April 19, 2014 Author Share Posted April 19, 2014 Exactly I will not accept them to be repaired.. If they were 50$ cragar wheels then sure but not when wheels cost this much Link to comment Share on other sites More sharing options...
0 CMDChase Posted April 19, 2014 Share Posted April 19, 2014 Accept nothing else but new ones. I'm not sure what the dollar limits are anymore but take them to small claims court if you don't get satisfaction from them. That'll work. Link to comment Share on other sites More sharing options...
0 HydroBlueJK Posted April 19, 2014 Author Share Posted April 19, 2014 I hope it doesn't get that far.. Link to comment Share on other sites More sharing options...
0 Chewy Posted April 19, 2014 Share Posted April 19, 2014 WTH? That's BS! I would have stopped at #1 if I knew there was something wrong and that installing them meant damaging them. Link to comment Share on other sites More sharing options...
0 Captain Slow Posted April 19, 2014 Share Posted April 19, 2014 V. This. V I would not settle for anything less then a new set of wheels. Link to comment Share on other sites More sharing options...
0 mdolandese Posted April 19, 2014 Share Posted April 19, 2014 I'd definitely take them to small claims court if you don't get it resolved. Rich 1 Link to comment Share on other sites More sharing options...
0 blcksilv08 Posted April 19, 2014 Share Posted April 19, 2014 New wheels or nothing. I have installed mud terrains on hostage wheels multiple times without issue, must not know how to use the machine. Rich and scootertrash19 2 Link to comment Share on other sites More sharing options...
0 HydroBlueJK Posted April 19, 2014 Author Share Posted April 19, 2014 Exactly it's not like i am the only person in the world who has these wheels lol Link to comment Share on other sites More sharing options...
0 Gen9Rolla Posted April 19, 2014 Share Posted April 19, 2014 That's unbelievable. How a place like that is in business is mind boggling Link to comment Share on other sites More sharing options...
0 GerryC Posted April 19, 2014 Share Posted April 19, 2014 Take pictures of all four wheels. Get the names of the people there who mounted the tires, the lady at the front desk, anybody who you talked to. Share the shops name/address/phone. Call the better business bureau, or the police if necessary. I had a dealership wreck my front bumper 4 years ago when I took my G8 in for warranty work and they tried to cover it up. I made sure that dealer got as much negative PR as possible, and now they send me Christmas cards with gift certificates in them. Link to comment Share on other sites More sharing options...
0 zxgto06 Posted April 19, 2014 Share Posted April 19, 2014 I had the same thing happen to me. On my brand new ram. The truck only had 5k miles on it, I put a lift on and had 35" tires mounted. Two of the four wheels were damaged by the shop, who of course said it wasn't their fault and refused to pay for it. My best friend is chief of staff for a local congressman. After some calls were made by some fairly important people I had two new factory ram wheels that cost almost 1000$ each and a apology letter to go with them. Link to comment Share on other sites More sharing options...
0 HydroBlueJK Posted April 19, 2014 Author Share Posted April 19, 2014 The more I think about it the more mad I get.. I cleaned up the truck today and they're so bad.. Link to comment Share on other sites More sharing options...
0 Rich Posted April 19, 2014 Share Posted April 19, 2014 I agree with every statement here. I'd have had them pay you for those wheels and put your old ones back on. Let them deal with their mistake. Be sure to file a complaint with the BBB and your state attorney general. Link to comment Share on other sites More sharing options...
0 Kingsford Posted April 20, 2014 Share Posted April 20, 2014 You better get a new set of wheels out of this. Thats terrible! Link to comment Share on other sites More sharing options...
0 Chris@Adams Posted April 20, 2014 Share Posted April 20, 2014 Someone didn't know what they were doing. When you get things taken care of post up some pics of the wheels on your truck. Link to comment Share on other sites More sharing options...
0 HydroBlueJK Posted April 20, 2014 Author Share Posted April 20, 2014 Wheels are still on the truck. Figured I wasn't messing with them until I get an idea of what's going on Link to comment Share on other sites More sharing options...
0 Kingsford Posted April 20, 2014 Share Posted April 20, 2014 I'd be careful about driving it. Don't want them to come back and say "Well it's probably from road debris, nothing we did." Link to comment Share on other sites More sharing options...
0 Kingsford Posted April 20, 2014 Share Posted April 20, 2014 I'd be careful about driving it. Don't want them to come back and say "Well it's probably from road debris, nothing we did." Link to comment Share on other sites More sharing options...
0 HydroBlueJK Posted April 20, 2014 Author Share Posted April 20, 2014 In all reality that's not an option.. They're aware of the damage and corporate got in contact with me Friday night and told me to send him pictures.. Link to comment Share on other sites More sharing options...
Question
HydroBlueJK
Ok guys.. So I had my brand new fuel hostage wheels mounted and balanced today and the tire shop damaged EVERY wheel!!
Bad pics I know.. But that's the same wheel.. That's how bad they're jacked up..
The lady at the counter said "I don't know what to tell you, that's the only way they could have been installed"
So you mean to tell me I should have assumed that you would destroy my wheels!?
I called the corporate head quarters and they said that they will "make it right" but realistically what can I expect?
I don't want them sent out to be repaired..so should I ask for them to replace the wheels??
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