VolsRam Posted September 27, 2014 Share Posted September 27, 2014 I am attempting to make a purchase on adamspolishes.com and I am receiving a notice that shipping charges cannot be calculated, which in turn will not allow me to move forward with reviewing and completing my purchase. I am using the SITELAUNCH coupon code for free shipping, and I even went through and updated my addresses thinking there were new fields with the new site. Are others experiencing this? Is this a known issue that's being looked into? What is the expected timing of this issue being resolved? Link to comment Share on other sites More sharing options...
LFairbanks Posted September 27, 2014 Share Posted September 27, 2014 (edited) Have you tried calling to see by chance if someone answers the phone? 1 (866) 965-0400 Looks like they are closed after 1400 MST. Edited September 27, 2014 by LFairbanks Link to comment Share on other sites More sharing options...
VolsRam Posted September 27, 2014 Author Share Posted September 27, 2014 I sent a message using the Contact option through their website, but I haven't heard anything back. I just wanted to see if any others are experiencing this. Link to comment Share on other sites More sharing options...
TheWolf Posted September 27, 2014 Share Posted September 27, 2014 (edited) They are having some issues with the shipping options but it is not happening to everyone. Last week, when I would go to checkout, I only saw the $9.95 Ground Shipping option. I just tried checking out to test and I am getting the same thing you are seeing "Sorry, no quotes are available for this order at this time". I would try again later today or tomorrow as they might be working on it right now, thus the "no quotes" message. If it does not get resolved, give them a call on Monday. Edited September 27, 2014 by TheWolf Link to comment Share on other sites More sharing options...
BoomerSooner Posted September 27, 2014 Share Posted September 27, 2014 Gentlemen part of the problem is that if your info was transferred over without the country. Go into you addresses and add United States. This fixed my problem with the same issue. Link to comment Share on other sites More sharing options...
TheWolf Posted September 27, 2014 Share Posted September 27, 2014 Gentlemen part of the problem is that if your info was transferred over without the country. Go into you addresses and add United States. This fixed my problem with the same issue. Thanks Kris! That fixed it. Link to comment Share on other sites More sharing options...
VolsRam Posted September 27, 2014 Author Share Posted September 27, 2014 I've already gone in and updated my addresses to include country, but I'm still getting the same error. Link to comment Share on other sites More sharing options...
TheWolf Posted September 27, 2014 Share Posted September 27, 2014 I've already gone in and updated my addresses to include country, but I'm still getting the same error. Did you also update the STATE? My state was in there but it was in a field below the drop down. I deleted it and then used the drop down to select the state. Link to comment Share on other sites More sharing options...
VolsRam Posted September 27, 2014 Author Share Posted September 27, 2014 I went back in and noticed that once I selected a country it removed my state, and that's why it never updated. After selecting the state again everything worked perfectly. Thanks for the help! TheWolf 1 Link to comment Share on other sites More sharing options...
BoomerSooner Posted September 28, 2014 Share Posted September 28, 2014 No problem guys. Nice find Wolf. I forgot that it kicked the state out after selecting the country. Link to comment Share on other sites More sharing options...
Team Adam's Posted September 29, 2014 Share Posted September 29, 2014 Be sure your phone number populates over into the shipping info side as well. If any of the info is incomplete, it won't give you shipping options! Link to comment Share on other sites More sharing options...
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