Junior Posted February 3, 2017 Share Posted February 3, 2017 I just got off the phone,with Ryan at Adams and I must say he is great to work with! I have spoken to Ben a few times and have always been overly impressed. Ryan fits right in. Super guy, very helpful and as usual went above and beyond. He made good on a promise from Dan that I never collected on from close to a year ago. I am always amazed at how helpful the Adams team is. I should know by now they will always exceed my expectations. Kudos Ryan! Keep up the excellent work!!! Nathan, blcksilv08, 8675309'SS and 2 others 5 Link to comment Share on other sites More sharing options...
Dan@Adams Posted February 3, 2017 Share Posted February 3, 2017 Thanks for the kind words - Ryan is a class act! I'm glad to hear we could help you out Jamey Junior 1 Link to comment Share on other sites More sharing options...
Junior Posted February 3, 2017 Author Share Posted February 3, 2017 I appreciate all of y'all and everything you guys do! Makes doing business with this company a no brainer. Dan@Adams 1 Link to comment Share on other sites More sharing options...
pirahnah3 Posted February 3, 2017 Share Posted February 3, 2017 This is why Adams is the best. Dan@Adams 1 Link to comment Share on other sites More sharing options...
Junior Posted February 3, 2017 Author Share Posted February 3, 2017 Yeppers Dan@Adams 1 Link to comment Share on other sites More sharing options...
roaddog97 Posted March 21, 2017 Share Posted March 21, 2017 When is the best time to contact? I have left 2 or 3 voice messages with no response. Phones are never answered. I am calling them at least an hour before they say they close. Link to comment Share on other sites More sharing options...
jakerodz7 Posted March 21, 2017 Share Posted March 21, 2017 Ryan is amazing.  I have him on my email "speed dial" and every time I talk to him he is always happy and willing to help and go above and beyond when doing it.  I appreciate him and everyone else at Adam's for your excellent customer service. Junior and 8675309'SS 2 Link to comment Share on other sites More sharing options...
Junior Posted March 22, 2017 Author Share Posted March 22, 2017 When is the best time to contact? I have left 2 or 3 voice messages with no response. Phones are never answered. I am calling them at least an hour before they say they close. Really odd. I don't think I've ever not gotten someone. Maybe try emailing the customer support email. Link to comment Share on other sites More sharing options...
stingrayc7 Posted April 1, 2017 Share Posted April 1, 2017 I've always been impressed with Adams customer service.. a great bonus to have beside their top of the line products! Â been a customer for 3 years and although it costs me double or triple the cost to get my orders forwarded overseas, I am still committed to Adam's. Junior 1 Link to comment Share on other sites More sharing options...
Dan@Adams Posted April 2, 2017 Share Posted April 2, 2017 When is the best time to contact? I have left 2 or 3 voice messages with no response. Phones are never answered. I am calling them at least an hour before they say they close.  Hi Brian, what time are you trying to call? If it's late in the day, it's usually just me answering phones as Bianca usually finishes up at 3PM MST and Ryan tends to get a fair amount of walk-in customers late in the afternoons when people are leaving their jobs for the day and stopping by.  There's cases where 3 or 4 calls come in all at once, so sadly some calls can be missed if he and I are on the phones with another customer. Bianca also works weekend hours on Saturday and Sunday, and her days off are Wednesday and Thursday, so it leaves just Ryan and myself for those two days.  You can also email us to orders@adamspolishes.com or PM me your phone number and I will be happy to give you a ring tomorrow! Junior 1 Link to comment Share on other sites More sharing options...
Nickfire20 Posted April 17, 2017 Share Posted April 17, 2017 Its weird, I hear they have great service. But i emailed them 2 weeks ago and got nothing back. They also rarely answer question on their youtube videos. Link to comment Share on other sites More sharing options...
mc2hill Posted April 17, 2017 Share Posted April 17, 2017 Its weird, I hear they have great service. But i emailed them 2 weeks ago and got nothing back. They also rarely answer question on their youtube videos.  Make sure  you are using the correct contact info: Have a Problem with an Adam's Product or Order Nickfire20 1 Link to comment Share on other sites More sharing options...
JLKoupe Posted April 22, 2017 Share Posted April 22, 2017 I'm going out of town next week and the hubby wanted to shine up the MINI while I was away (translation: he wants to steal my parking spot in the garage...).  We're low on some products so I called on Wednesday, spoke to Ryan, explained my dilemma and could I PLEASE get everything by Friday????  Got the order settled then called back about 15 minutes later to add a non-urgent item to the order, and it was already boxed up and ready to ship!   Arrived Friday as promised, around 3:00 pm which was earlier than expected.  Big big Thanks to Ryan and the whole Adams team. You guys are the best! Dan@Adams and mc2hill 2 Link to comment Share on other sites More sharing options...
Nickfire20 Posted April 22, 2017 Share Posted April 22, 2017 (edited) Phenomenal out of this world customer service!!! I went to the carlisle show and was disappointed at a few things. I sent an email simply so others wouldnt fall into my shoes, and I was generously rewarded!!! I was astonished!! Customer for life guaranteed!!! Dan you ROCK! Edited April 22, 2017 by Nickfire20 Dan@Adams 1 Link to comment Share on other sites More sharing options...
Ls1transam Posted April 22, 2017 Share Posted April 22, 2017 It's the best for sure. I received an order that was wrong. I called and told them the problem. I was told to keep the wrong items shipped and they sent the correct items out the same days. Stellar service. Dan@Adams and Nickfire20 2 Link to comment Share on other sites More sharing options...
Lance99 Posted May 17, 2017 Share Posted May 17, 2017 I have dealt with Ryan via email and he is indeed a class act! I have also corresponded with Dan, and he is a class act as well. Stellar is an understatement! Dan@Adams 1 Link to comment Share on other sites More sharing options...
Nathan Posted May 18, 2017 Share Posted May 18, 2017 (edited) I have dealt with Ryan via email and he is indeed a class act! I have also corresponded with Dan, and he is a class act as well. Stellar is an understatement! Â Adams's team best! The whole team is like a giant group of friends! From Adam, to Dan, to Ryan, and Ben! And It's funny when there's a detailing clinic and Ben's turbo stick drill is dead too... Poor Ben! Edited May 18, 2017 by Nathan Dan@Adams and falcaineer 2 Link to comment Share on other sites More sharing options...
K81Chevy Posted May 18, 2017 Share Posted May 18, 2017 I can concur. the team left of $10 on my last mystery bucket, and gave me a $25 gift to make up the difference. Best company i have ever dealt with in regards to customer service. Dan@Adams 1 Link to comment Share on other sites More sharing options...
Last_cast Posted May 18, 2017 Share Posted May 18, 2017 They are the bomb. I ordered 2 mystery buckets. Gave me 3 day shipping. Love it. Link to comment Share on other sites More sharing options...
Last_cast Posted May 18, 2017 Share Posted May 18, 2017 Thanks for the kind words - Ryan is a class act! I'm glad to hear we could help you out Jamey You're the men dude! -guy who always chats on the site with you and asks a million questions. Dan@Adams 1 Link to comment Share on other sites More sharing options...
Illusive_s550 Posted May 18, 2017 Share Posted May 18, 2017 Adam's customer service is definitely the best of any company I've ever come across. I was missing an item in one of my orders and they quickly sent out the missing item along with a sticker sheet. Shipping was fast and I recieved the item just a few days later. Dan@Adams 1 Link to comment Share on other sites More sharing options...
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