Crooz1n Posted March 14, 2017 Share Posted March 14, 2017 I contacted customer support with a question on the viability of a product after I discovered it had mold in it. I had a gallon of rinseless wash on the shelf and had used maybe a pint out of it. While taking inventory before spring season started I decided to refill my 16 oz. Bottle that I use from and a big glob of mold came out. I filtered it out with a strainer but wasn't sure if I could still use it. Well let me tell you Ryan returned my email and happily replaced the product for me and even included a bottle of wheel cleaner. THANKS AGAIN!! I continue to be impressed by service as well as products. Rich, Junior, GrenadierJeff and 4 others 7 Link to comment Share on other sites More sharing options...
jessewsmith Posted March 14, 2017 Share Posted March 14, 2017 The customer service is top notch!! They are all great people and it's always a pleasure to talk with them! Link to comment Share on other sites More sharing options...
Rich Posted March 14, 2017 Share Posted March 14, 2017 Stuff happens. Glad you weren't upset about it, and were happy with the service you got in return. Adam's is hard to beat. Link to comment Share on other sites More sharing options...
jakerodz7 Posted March 14, 2017 Share Posted March 14, 2017 Adams service is killer, never been dissapointed. And Ryan is awesome, he has always helped me out even though I feel like I get annoying with all the emails lol. Link to comment Share on other sites More sharing options...
Nathan Posted March 14, 2017 Share Posted March 14, 2017 Yeah today Ryan hooked me up with a pumpkin spice and chocolate mint detail spray. Link to comment Share on other sites More sharing options...
sahls01gmc Posted March 14, 2017 Share Posted March 14, 2017 Ya know, it's crazy that we have to take the time point out when people just plain do the right thing. Adam's customer service is by far the highest of anything that I have seen, yet they treat it as just what they are suppose to do. I try to treat my customer's the same way, and it always blows me away when people are astounded by what looks like me going out of my way to get the job done......yet it's just me going about my business. Today's day in age has lost the role of great customer service, except for company's like Adam's. I'm not saying I don't look at the prices when I make an Adam's order, but I can confidently purchase anything and know that I will receive twice the value of what I actually paid for it. Link to comment Share on other sites More sharing options...
buildingtopproducers Posted July 5, 2017 Share Posted July 5, 2017 The service is the reason I use the products I love the products but I used the service first asking questions and even my first order was a phone order and I was hooked right then. They treat you like you like they would like to be treated. I can't think of any other company I deal with that is this great! GrenadierJeff 1 Link to comment Share on other sites More sharing options...
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