GiggleMon Posted November 2, 2017 Share Posted November 2, 2017 (edited) The whole story is in the copy / paste email that I sent to the upper echelon of Adams. XXXXXX, I want to take the time and tell you about one of your employees, Daniel Tyger. I cannot say enough how impressed I am with the way he handled the logistics issue that I created. Long story short – I had my order shipped to my old house in Arizona vs. my new house in North Carolina. I called the 720 number at 0938 and explained the problem to Dan who was very engaged and told me he would handle the issue by calling FedEx and updating the shipping address and when he had taken care of everything that he would email me the updates - we were off the phone at 0941. 10 minutes later I received the reply (screenshot included) from him with every bit of info that related to the situation. I worked in the logistics field and a 10 minute turnaround is IMPRESSIVE to say the least. You make great products and with this being my first time dealing with the customer service side I can say you definitely have a customer for life. Again, I cannot tell you how impressed I am - Daniel’s professionalism is second to none! Thanks again, Chris Edited November 2, 2017 by GiggleMon mc2hill, ZMAN024, Asti113 and 5 others 8 Link to comment Share on other sites More sharing options...
TheWolf Posted November 2, 2017 Share Posted November 2, 2017 When it comes to outstanding customer service, DAN IS THE MAN! Thanks for posting your email, its great to see positive feedback. Nickfire20 1 Link to comment Share on other sites More sharing options...
GiggleMon Posted November 2, 2017 Author Share Posted November 2, 2017 5 minutes ago, TheWolf said: When it comes to outstanding customer service, DAN IS THE MAN! Thanks for posting your email, its great to see positive feedback. Of course! He helped me out so hopefully this will help him grow within the company. TheWolf 1 Link to comment Share on other sites More sharing options...
GiggleMon Posted November 2, 2017 Author Share Posted November 2, 2017 Wolf, also, my apologies on the duplicate thread - I really didn't know the appropriate venue to post it. Link to comment Share on other sites More sharing options...
TheWolf Posted November 2, 2017 Share Posted November 2, 2017 6 minutes ago, GiggleMon said: Wolf, also, my apologies on the duplicate thread - I really didn't know the appropriate venue to post it. No worries, Chris! GiggleMon 1 Link to comment Share on other sites More sharing options...
GiggleMon Posted November 2, 2017 Author Share Posted November 2, 2017 I really hope something good happens to this guy. He is awesome Nickfire20 1 Link to comment Share on other sites More sharing options...
blcksilv08 Posted November 2, 2017 Share Posted November 2, 2017 Dan Tyger is definitely a good guy, very helpful every time I talk with him! Nickfire20 1 Link to comment Share on other sites More sharing options...
GiggleMon Posted November 2, 2017 Author Share Posted November 2, 2017 4 minutes ago, blcksilv08 said: Dan Tyger is definitely a good guy, very helpful every time I talk with him! Literally the first time I've ever dealt with their customer service and looking back on it they weren't even open at the time that I called. It was 0738 in Colorado compared to the 0938 over here in NC. So needless to say, he's even more kick *** than previously. Nickfire20 1 Link to comment Share on other sites More sharing options...
pirahnah3 Posted November 3, 2017 Share Posted November 3, 2017 Dan is the man! I have dealt with him in the past and there is just no one better. Cheers to Dan for showing again the true meaning of Adams service. Nickfire20 1 Link to comment Share on other sites More sharing options...
GiggleMon Posted November 3, 2017 Author Share Posted November 3, 2017 6 minutes ago, pirahnah3 said: Dan is the man! I have dealt with him in the past and there is just no one better. Cheers to Dan for showing again the true meaning of Adams service. You said it! I’m still impressed by this service! Link to comment Share on other sites More sharing options...
Rich Posted November 3, 2017 Share Posted November 3, 2017 Dan's a great guy all around. My wife says Adam is her adopted son, and Dan her adopted grandson. He's definitely an asset to the Adam's company and name. NICE WORK DAN! Nickfire20 1 Link to comment Share on other sites More sharing options...
Chonke Posted November 3, 2017 Share Posted November 3, 2017 Dan, I hope you get a raise soon! Nickfire20 1 Link to comment Share on other sites More sharing options...
GiggleMon Posted November 3, 2017 Author Share Posted November 3, 2017 1 hour ago, Chonke said: Dan, I hope you get a raise soon! That's what I'm hoping for too! With service like that - the man deserves it!!!! Nickfire20 1 Link to comment Share on other sites More sharing options...
mc2hill Posted November 3, 2017 Share Posted November 3, 2017 19 hours ago, GiggleMon said: I really hope something good happens to this guy. He is awesome Something good did happen to Dan - he got a full time job with Adam's! Several years ago Dan was just a regular user like most of us. Kraterer and Nickfire20 2 Link to comment Share on other sites More sharing options...
Nickfire20 Posted November 3, 2017 Share Posted November 3, 2017 I concur with all the above, Dan has helped me multiple times! He def deserves a raise! Link to comment Share on other sites More sharing options...
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