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Dr.Bora

MB shipped separate?

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I placed an order for a refill of my stock items and threw in a mystery box to take advantage of it. Received the package today but didn't have any of the MB stuff in it, double checked my order and the package slip. I'm wondering if this go around the MB are being shipped separate from the regular orders. Anyone else have a similar experience?

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They typically will ship together in one box.  Does your order invoice or packing slip show the Mystery Box?

Check your Profile on the website to see if there are two tracking numbers.

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Did you get extra stuff besides your order? If not simple fix, call customer service and they will fix the error since they’re super busy with 17777 orders sometimes things happen. 

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3 hours ago, TheWolf said:

They typically will ship together in one box.  Does your order invoice or packing slip show the Mystery Box?

Check your Profile on the website to see if there are two tracking numbers.

yeah, I double checked on my profile for another tracking link and checked off the items on the packing list. Im not upset or anything about. I know for sure they must be hectic with the tons of orders coming in. Just wondered if they were sending the MB in a separate box since I didn't get it with my other items. I sent in an email to customer service so hopefully they get back with me sometime soon.

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update on this. kourtney reached out to me and shes got me taken care of.

 

shes super awesome btw. not just because of this but because she has a mk7 and supports the car community as a whole.

 

keep up the great work kourtney and all the Adams team

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