Talk about customer service!!

[cwp2016nd]

Just wanted to say how great Adam's customer service is. 

 

My day job is being the parts department manager at Shafiroff Racing and I speak with vendors ALL day long. 

 

I had a slight issue with a 6.5" orange pad and I sent the team an email. All they asked me for was an order number that it came on and the very next day they sent out a replacement! To boot, they threw in a bottle of orange correcting polish  How nice of them is that?! 

 

Just wanted to share with everyone how fast, easy and delightful this experience was. 

 

Thanks guys! 

Edited July 10, 2018 by cwp2016nd

[Mudinyeri]

I'll second this. E-mailed them to let them know that a couple items were missing from a recent order. Within a couple hours I had an e-mail back saying, "Sorry. We'll get those out right away." My next e-mail was a shipping confirmation.

[pirahnah3]

Customer service with Adams is top notch and always exceeds expectations. 

[Rich]

Best and easiest company I have ever dealt with. 

[jabo_pf]

I agree. I ordered two of the new gray and white wash mitts during July 4th sale. I ended up getting two wheel wash mitts. I wrote this to Customer Service and sent a picture of what I received:

 

I just opened ORDER #, and noticed that I was sent two wheel wash mitts, not two of the new gray and white microfiber wash mitts. There was no packing slip found in the bucket also. I know you all have been busy with the mystery bucket orders along with the July 4th sale, so I know mistakes will be made and I will always be a Adams customer for your outstanding customer service and product quality. Is it possible to get this corrected? Thanks.

 

The next day, I received a notification that two wash mitts were being sent to me. Now that's customer service.

[Editguy]

Adam's customer service truly is remarkable!