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Dan@Adams

Service and Security Update - 3/11/2019

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Copied from the announcement on our Facebook Community:

 

Friends and Customers of Adam’s Polishes-

 

We recently learned of posts on social media raising concerns about potential credit card issues in connection with transactions on the Adam’s Polishes web site. We place huge value on our relationship with our customers, and we are writing this post in an effort to respond to those concerns.

 

First let me clarify, Adam’s never stores or holds credit card information. When our customer types in a credit card number during the online purchasing process, the information is first encrypted in the browser before it is sent directly to our credit card company. Adam’s employees do not have access to credit card information at any point of the process.

 

We take security and privacy very seriously and we have been working proactively and diligently to address any potential issue. When we learned of these concerns, we engaged expert security professionals to review the concerns raised by our customers, our security and our website. All of the scans have come up clean, and thus far we have not been able to identify any issues with our website or service providers.

 

Adam’s is not trying to minimize or avoid the fact that people have and are experiencing credit card fraud. We are just trying to understand it and react to what is a very complex issue. At the end of the day if customers have an issue, we have an issue – we fully understand that.

 

As part of our ongoing effort to improve service and security and in addition to our ongoing software upgrades, we are changing our server hosting provider this week as part of commitment to improving the customer experience and security.

 

We appreciate your loyalty and hope you will be patient with us as we go through this difficult and time consuming process. Of course, if you have concerns about the Adam’s site, you can use Amazon, PayPal or contact your local dealer.

 

If you do feel like you have had a security issue as a result of ordering through the Adam’s site, please contact us directly at IT@adamspolishes.com. We will update this post on Friday, March 15th with any new information.

 

Thank you.

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