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Chris@Adams

Adam's Polishes Response To COVID-19

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Our valued customer, 
 
Our team recognizes the evolving situation from COVID-19 creates uncertainty in each of our lives. Our hearts and thoughts go out to each of you as we navigate unprecedented times. While we continue to monitor, assess and respond to this situation, we will keep you in the loop in regard to any changes at Adam’s Polishes. 
 
We wanted to provide a quick update on our commitment to continue providing products and services to our customers during this time. Additionally, we want to explain the steps we’ve taken internally to ensure the safety and health of our 120+ employees & our customers.
 
Our Customers
 
We appreciate you, our customers, and want to provide some normalcy in these troubling times. Adam likes to say detailing “is his therapy” we hope any time you can take to use our products gives you a small respite from this craziness.
 
At this time, our warehouse is fully operational. Our team is there for you, and we are there for them during this time. Please note, shipments may take 1-2 business days to process.
 
Our customer service team is available. We can be reached by email, Live Chat & by phone to discuss products & orders. We’ll even walk you through your detailing troubles if you find yourself in the garage over the next few weeks. Just holler, we’ve got you covered. Honestly, if you just want to call and chat, or talk cars, we can do that too.
 
We’ve shifted some of our manufacturing capacity to help provide essential products to our customers & employees. As of last week, we’re including free 12oz Hand Soap with all orders over $50 on Adam’s Polishes through March 31st, 2020. Plus, we’re giving away free bottles for a limited time, you’ll just need to cover shipping. We are also working as quickly as we can with various governing bodies to offer Home Surface Cleaning products & Hand Sanitizer. We intend to give some away starting with emergency services. Stay tuned in the coming week for more information.
 
Our Employees
 
Our employees have been there for us working hard to keep our business moving, and we will be there for them. We’re proud to support them in their critical roles like manufacturing, shipping, customer service & more.
 
Any employee who has the slightest sniffle or feels they have been exposed to COVID-19 in any way has been requested to stay home. Additionally, we’ve extended sick leave for employees should they need it.
 
Our warehouse is being sanitized daily. In addition, we’ve provided our team with best practices on hygiene and supplied plenty of Hand Sanitizer, Soap & cleaning products to maintain their health and workspace. Please note, our shipping facility is closed on Wednesdays and Saturdays to be sanitized.
 
We’ve provided each of our team members with free Interior Detailer with Microban® to use in our warehouse and their homes/vehicles. For more information on Microban®, click here.
 
All employees who are able to work from home have been instructed to do so.
 
We’ve embraced “social distancing” & halted all travel. 
 
Our leadership team remains vigilant and is monitoring the situation in real time and responding rapidly as conditions evolve. If you need to reach us for anything, please contact us.
 
We’ll get through this together,
 
Phone: 1-877-965-0400

FREEGIFTHANDSOAP.jpg

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35 minutes ago, Awesome Bald Guy! said:

Nice! Looking forward to my first order that I made last week. Hopefully will process soon

 

Thank you for your business Ammond, we deeply appreciate it! We do apologize for the processing delays at the moment. We've hired additional workers for the very large surge in orders for Hand Sanitizer, Hand Soap, and Home Surface Cleaner, and the team is working as safely and quickly as possible to get items out to everyone in need! 

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2 hours ago, Dan@Adams said:

 

Thank you for your business Ammond, we deeply appreciate it! We do apologize for the processing delays at the moment. We've hired additional workers for the very large surge in orders for Hand Sanitizer, Hand Soap, and Home Surface Cleaner, and the team is working as safely and quickly as possible to get items out to everyone in need! 

 

Everyone needs to just relax and be patient.  Car products are great, and it's hard to wait once we've ordered and spent our money. But remember that our orders are fulfilled by people who are taking time away from their homes and families, and risking themselves for the rest of us.  

Hats off to all of the Adam's staff who are staying on the job and for their dedication.  

 

THANK YOU!!

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