Chris@Adams Posted March 24, 2020 Share Posted March 24, 2020 Our valued customer, Our team recognizes the evolving situation from COVID-19 creates uncertainty in each of our lives. Our hearts and thoughts go out to each of you as we navigate unprecedented times. While we continue to monitor, assess and respond to this situation, we will keep you in the loop in regard to any changes at Adam’s Polishes. We wanted to provide a quick update on our commitment to continue providing products and services to our customers during this time. Additionally, we want to explain the steps we’ve taken internally to ensure the safety and health of our 120+ employees & our customers. Our Customers We appreciate you, our customers, and want to provide some normalcy in these troubling times. Adam likes to say detailing “is his therapy” we hope any time you can take to use our products gives you a small respite from this craziness. At this time, our warehouse is fully operational. Our team is there for you, and we are there for them during this time. Please note, shipments may take 1-2 business days to process. Our customer service team is available. We can be reached by email, Live Chat & by phone to discuss products & orders. We’ll even walk you through your detailing troubles if you find yourself in the garage over the next few weeks. Just holler, we’ve got you covered. Honestly, if you just want to call and chat, or talk cars, we can do that too. We’ve shifted some of our manufacturing capacity to help provide essential products to our customers & employees. As of last week, we’re including free 12oz Hand Soap with all orders over $50 on Adam’s Polishes through March 31st, 2020. Plus, we’re giving away free bottles for a limited time, you’ll just need to cover shipping. We are also working as quickly as we can with various governing bodies to offer Home Surface Cleaning products & Hand Sanitizer. We intend to give some away starting with emergency services. Stay tuned in the coming week for more information. Our Employees Our employees have been there for us working hard to keep our business moving, and we will be there for them. We’re proud to support them in their critical roles like manufacturing, shipping, customer service & more. Any employee who has the slightest sniffle or feels they have been exposed to COVID-19 in any way has been requested to stay home. Additionally, we’ve extended sick leave for employees should they need it. Our warehouse is being sanitized daily. In addition, we’ve provided our team with best practices on hygiene and supplied plenty of Hand Sanitizer, Soap & cleaning products to maintain their health and workspace. Please note, our shipping facility is closed on Wednesdays and Saturdays to be sanitized. We’ve provided each of our team members with free Interior Detailer with Microban® to use in our warehouse and their homes/vehicles. For more information on Microban®, click here. All employees who are able to work from home have been instructed to do so. We’ve embraced “social distancing” & halted all travel. Our leadership team remains vigilant and is monitoring the situation in real time and responding rapidly as conditions evolve. If you need to reach us for anything, please contact us. We’ll get through this together, Email: orders@adamspolishes.com Phone: 1-877-965-0400 Online: AdamsPolishes.com Beemer, stalebreadjr, Bscott94 and 5 others 8 Link to comment Share on other sites More sharing options...
KJS Posted March 31, 2020 Share Posted March 31, 2020 Nice to see you guys are doing the right thing. Keep up the good work!!!✌️👍 Link to comment Share on other sites More sharing options...
Awesome Bald Guy! Posted April 1, 2020 Share Posted April 1, 2020 Nice! Looking forward to my first order that I made last week. Hopefully will process soon Dan@Adams 1 Link to comment Share on other sites More sharing options...
Dan@Adams Posted April 1, 2020 Share Posted April 1, 2020 35 minutes ago, Awesome Bald Guy! said: Nice! Looking forward to my first order that I made last week. Hopefully will process soon Thank you for your business Ammond, we deeply appreciate it! We do apologize for the processing delays at the moment. We've hired additional workers for the very large surge in orders for Hand Sanitizer, Hand Soap, and Home Surface Cleaner, and the team is working as safely and quickly as possible to get items out to everyone in need! Nickfire20 1 Link to comment Share on other sites More sharing options...
Rich Posted April 2, 2020 Share Posted April 2, 2020 2 hours ago, Dan@Adams said: Thank you for your business Ammond, we deeply appreciate it! We do apologize for the processing delays at the moment. We've hired additional workers for the very large surge in orders for Hand Sanitizer, Hand Soap, and Home Surface Cleaner, and the team is working as safely and quickly as possible to get items out to everyone in need! Everyone needs to just relax and be patient. Car products are great, and it's hard to wait once we've ordered and spent our money. But remember that our orders are fulfilled by people who are taking time away from their homes and families, and risking themselves for the rest of us. Hats off to all of the Adam's staff who are staying on the job and for their dedication. THANK YOU!! stalebreadjr, 8675309'SS, RayS and 3 others 6 Link to comment Share on other sites More sharing options...
sprzout Posted June 16, 2020 Share Posted June 16, 2020 I know that everyone's been keeping safe (and more power to you!) with the whole pandemic. That said, I know that California has been slowly opening up, and many retail stores are opening their doors again with distancing and cleaning requirements. With that in mind, are the retail locations open? I was hoping to come in to the Anaheim location next weekend to pick up some product, but wanted to make sure it was open before I drove up from Oceanside. If not, no biggie. I don't mind ordering online - I was just hoping to actually talk to someone in person who knows the products, get some suggestions for products for my interior of my car, save the $8 shipping, and get it all that same day. Link to comment Share on other sites More sharing options...
wildcatz80 Posted June 16, 2020 Share Posted June 16, 2020 Hi Doug, Welcome to the Forum! Yes, Anaheim store is open. Monday-Friday 10 A.M - 7 P.M Saturday-Sunday 10 A.M - 2 P.M They are very helpful they will get what you need. Link to comment Share on other sites More sharing options...
sprzout Posted June 17, 2020 Share Posted June 17, 2020 5 hours ago, wildcatz80 said: Hi Doug, Welcome to the Forum! Yes, Anaheim store is open. Monday-Friday 10 A.M - 7 P.M Saturday-Sunday 10 A.M - 2 P.M They are very helpful they will get what you need. Thanks Julian. I look forward to checking out the shop and having a spin up the freeway, see what Adam's has to offer, and according to the wife, "spend some money on stuff I don't need", even if it means she'll benefit from it with a nice, clean car. Dan@Adams 1 Link to comment Share on other sites More sharing options...
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