Adam 1,598 Posted May 26, 2009 Friends, if there are issues with an order, defective or broken product, or anything that you need us to do in order to provide excellent customer service, please contact our team for an immediate solution! Phone: (866) 965-0400 Ext. 1 Email: Orders@AdamsPolishes.com We maintain the industry's only 110% Satisfaction Guarantee, and I promise to keep you as a satisfied customer.Posting a rant on our forum will not get the problem handled immediately, and we would appreciate a direct contact via phone or email so we can solve the problem immediately!We are humans here at Adam's, and we sell products made by humans, shipped by humans, and those products are then delivered by humans.(Lot's of opportunities for errors when humans are involved. That said, I promise to correct any problems when ordering from Adam's Polishes.)Thanks for contacting our helpful Customer Service Team Members with any issues with our products or service.Sincerely,Adam PitaleFounder, Detailer 1 Hot_Wheel reacted to this Share this post Link to post Share on other sites
70'sChevyGirl 12 Posted May 26, 2009 I love humans but as you stated things happen when humans are involved. We aren't perfect (Well AJ is). After it leaves the Adam's warehouse it is sort of out of your control other than being able to track the order like everyone else. Keep up the great work Adam's crew!! Share this post Link to post Share on other sites
Chewy 590 Posted May 26, 2009 +1 Adams' crew is VERY adept at fixing your issues. I've had a few issues that were no fault of any one person but they made it right with no questions asked. Now if they don't fix it... Post away... lol They'll fix it. Share this post Link to post Share on other sites
Rich 4,076 Posted May 26, 2009 Fantastic Adam. As always, the customer comes first with you. Share this post Link to post Share on other sites
Bill-V8V 329 Posted May 26, 2009 It's nice to see we finally came up with something that I am willing to agree with Rich on :thumbsup: Share this post Link to post Share on other sites
11chevz71 11 Posted May 27, 2009 It's nice to see we finally came up with something that I am willing to agree with Rich on :thumbsup: This is not a good thing bill and rich agreeing on something:willy: Share this post Link to post Share on other sites
Natch02 146 Posted May 27, 2009 If only the rest of the CUSTOMER SERVICE world could be like the Adam's staff!!!!! Share this post Link to post Share on other sites
bcampbe7 10 Posted May 27, 2009 Thanks for all you do Adam and crew! I throw a question to Ashley on the chat about every other day it seems. She is always extremely helpful even when I ask some pretty dumb questions. Share this post Link to post Share on other sites
70'sChevyGirl 12 Posted May 27, 2009 I throw a question to Ashley on the chat about every other day it seems. She is always extremely helpful even when I ask some pretty dumb questions. Is there dumb questions?? If you don't know the answer on something how do you expect to learn without asking?? Share this post Link to post Share on other sites
jjwvette 10 Posted May 27, 2009 I have a dumb question.............I forgot the question Share this post Link to post Share on other sites
Rich 4,076 Posted May 27, 2009 I have a dumb question.............I forgot the question So is your question "am I dumb?" :lolsmack: Share this post Link to post Share on other sites
70'sChevyGirl 12 Posted May 27, 2009 I have a dumb question.............I forgot the question Are you from PA originally??? Share this post Link to post Share on other sites
Rich 4,076 Posted May 27, 2009 Are you from PA originally??? Thanks Teresa. Share this post Link to post Share on other sites
Chewy 590 Posted May 27, 2009 Dang mods took this thread down... lol j/k Share this post Link to post Share on other sites
MMMMRice 10 Posted July 20, 2009 Today I was finishing up my stepdads truck and my pad and backing plate shot off the pc. After further inspection I found that the threads on the backing plate stripped off. What should I do? Share this post Link to post Share on other sites
Bill-V8V 329 Posted July 20, 2009 Today I was finishing up my stepdads truck and my pad and backing plate shot off the pc. After further inspection I found that the threads on the backing plate stripped off. What should I do? You should follow the steps outlines in the first post in this thread Share this post Link to post Share on other sites
11chevz71 11 Posted July 20, 2009 You should follow the steps outlines in the first post in this thread Share this post Link to post Share on other sites
bigred vette 10 Posted July 20, 2009 Today I was finishing up my stepdads truck and my pad and backing plate shot off the pc. After further inspection I found that the threads on the backing plate stripped off. What should I do? That's wild, got any pictures? Share this post Link to post Share on other sites
MMMMRice 10 Posted July 20, 2009 That's wild, got any pictures? Of the threads or the truck? Share this post Link to post Share on other sites
Bill-V8V 329 Posted July 20, 2009 Of the threads or the truck? Probably the threads ? I saw the photo's of the truck and it looks great !!!!!! Share this post Link to post Share on other sites
mc2hill 1,650 Posted July 20, 2009 Today I was finishing up my stepdads truck and my pad and backing plate shot off the pc. After further inspection I found that the threads on the backing plate stripped off. What should I do? I had the same problem with the 4" pads over the weekend. I have sent an email and hope to get a reply today. Share this post Link to post Share on other sites
MMMMRice 10 Posted July 20, 2009 Adam's is sending me a new backing plate. I just want to make one suggestion, can you change the hold music lol. I was only on hold for about 5 seconds.... but it was a long 5 seconds. Share this post Link to post Share on other sites
bigred vette 10 Posted July 20, 2009 Probably the threads ? I saw the photo's of the truck and it looks great !!!!!! Truck is looking good. Tom, I wanted to see a picture of the threads. I wanted to see what the looked like. Share this post Link to post Share on other sites
Bill-V8V 329 Posted July 20, 2009 I just want to make one suggestion, can you change the hold music lol. I was only on hold for about 5 seconds.... but it was a long 5 seconds. :lolsmack::lolsmack: What was it ? Share this post Link to post Share on other sites
MMMMRice 10 Posted July 21, 2009 Im not sure what song exactly, but it was comparable to nails on a chalk board or someone using dental tools. Share this post Link to post Share on other sites