Have a Problem with an Adam's Product or Order?

[Adam 1,603]

Friends, if there are issues with an order, defective or broken product, or anything that you need us to do in order to provide excellent customer service, please contact our team for an immediate solution!
 

• Phone: (866) 965-0400 Ext. 1

• Email: Orders@AdamsPolishes.com

We maintain the industry's only 110% Satisfaction Guarantee, and I promise to keep you as a satisfied customer.

Posting a rant on our forum will not get the problem handled immediately, and we would appreciate a direct contact via phone or email so we can solve the problem immediately!

We are humans here at Adam's, and we sell products made by humans, shipped by humans, and those products are then delivered by humans.

(Lot's of opportunities for errors when humans are involved. That said, I promise to correct any problems when ordering from Adam's Polishes.)

Thanks for contacting our helpful Customer Service Team Members with any issues with our products or service.

Sincerely,

Adam Pitale
Founder, Detailer

[70'sChevyGirl 12]

I love humans but as you stated things happen when humans are involved.

We aren't perfect (Well AJ is).

 

After it leaves the Adam's warehouse it is sort of out of your control other than being able to track the order like everyone else.

 

Keep up the great work Adam's crew!!

[Chewy 590]

+1 Adams' crew is VERY adept at fixing your issues. I've had a few issues that were no fault of any one person but they made it right with no questions asked.

 

Now if they don't fix it... Post away... lol They'll fix it.

[Rich 4,398]

Fantastic Adam. As always, the customer comes first with you.

[Bill-V8V 329]

It's nice to see we finally came up with something that I am willing to agree with Rich on :thumbsup:

[11chevz71 11]

It's nice to see we finally came up with something that I am willing to agree with Rich on :thumbsup:

 

 

 

This is not a good thing bill and rich agreeing on something:willy:

[Natch02 146]

If only the rest of the CUSTOMER SERVICE world could be like the Adam's staff!!!!!

[bcampbe7 10]

Thanks for all you do Adam and crew!

 

I throw a question to Ashley on the chat about every other day it seems. She is always extremely helpful even when I ask some pretty dumb questions.

[70'sChevyGirl 12]

 

I throw a question to Ashley on the chat about every other day it seems. She is always extremely helpful even when I ask some pretty dumb questions.

 

Is there dumb questions?? If you don't know the answer on something how do you expect to learn without asking??

[jjwvette 10]

I have a dumb question.............I forgot the question

[Rich 4,398]

I have a dumb question.............I forgot the question

 

So is your question "am I dumb?" :lolsmack:

[70'sChevyGirl 12]

I have a dumb question.............I forgot the question

Are you from PA originally???

[Rich 4,398]

Are you from PA originally???

 

Thanks Teresa.

[Chewy 590]

Dang mods took this thread down...

 

 

lol

j/k

[MMMMRice 10]

Today I was finishing up my stepdads truck and my pad and backing plate shot off the pc. After further inspection I found that the threads on the backing plate stripped off. What should I do?

[Bill-V8V 329]

Today I was finishing up my stepdads truck and my pad and backing plate shot off the pc. After further inspection I found that the threads on the backing plate stripped off. What should I do?

 

 

You should follow the steps outlines in the first post in this thread

[11chevz71 11]

You should follow the steps outlines in the first post in this thread

[bigred vette 10]

Today I was finishing up my stepdads truck and my pad and backing plate shot off the pc. After further inspection I found that the threads on the backing plate stripped off. What should I do?

 

That's wild, got any pictures?

[MMMMRice 10]

That's wild, got any pictures?

 

Of the threads or the truck?

[Bill-V8V 329]

Of the threads or the truck?

 

 

Probably the threads ?

 

I saw the photo's of the truck and it looks great !!!!!!

[mc2hill 1,769]

Today I was finishing up my stepdads truck and my pad and backing plate shot off the pc. After further inspection I found that the threads on the backing plate stripped off. What should I do?

 

I had the same problem with the 4" pads over the weekend. I have sent an email and hope to get a reply today.

[MMMMRice 10]

Adam's is sending me a new backing plate. I just want to make one suggestion, can you change the hold music lol. I was only on hold for about 5 seconds.... but it was a long 5 seconds.

[bigred vette 10]

Probably the threads ?

 

I saw the photo's of the truck and it looks great !!!!!!

 

Truck is looking good.

 

Tom, I wanted to see a picture of the threads. I wanted to see what the looked like.

[Bill-V8V 329]

I just want to make one suggestion, can you change the hold music lol. I was only on hold for about 5 seconds.... but it was a long 5 seconds.

 

 

:lolsmack::lolsmack:

 

 

What was it ?

[MMMMRice 10]

Im not sure what song exactly, but it was comparable to nails on a chalk board or someone using dental tools.