Adam Posted May 26, 2009 Share Posted May 26, 2009 Friends, if there are issues with an order, defective or broken product, or anything that you need us to do in order to provide excellent customer service, please contact our team for an immediate solution! Phone: (866) 965-0400 Ext. 1 Email: Orders@AdamsPolishes.com We maintain the industry's only 110% Satisfaction Guarantee, and I promise to keep you as a satisfied customer.Posting a rant on our forum will not get the problem handled immediately, and we would appreciate a direct contact via phone or email so we can solve the problem immediately!We are humans here at Adam's, and we sell products made by humans, shipped by humans, and those products are then delivered by humans.(Lot's of opportunities for errors when humans are involved. That said, I promise to correct any problems when ordering from Adam's Polishes.)Thanks for contacting our helpful Customer Service Team Members with any issues with our products or service.Sincerely,Adam PitaleFounder, Detailer Hot_Wheel 1 Link to comment Share on other sites More sharing options...
70'sChevyGirl Posted May 26, 2009 Share Posted May 26, 2009 I love humans but as you stated things happen when humans are involved. We aren't perfect (Well AJ is). After it leaves the Adam's warehouse it is sort of out of your control other than being able to track the order like everyone else. Keep up the great work Adam's crew!! Link to comment Share on other sites More sharing options...
Chewy Posted May 26, 2009 Share Posted May 26, 2009 +1 Adams' crew is VERY adept at fixing your issues. I've had a few issues that were no fault of any one person but they made it right with no questions asked. Now if they don't fix it... Post away... lol They'll fix it. Link to comment Share on other sites More sharing options...
Rich Posted May 26, 2009 Share Posted May 26, 2009 Fantastic Adam. As always, the customer comes first with you. Link to comment Share on other sites More sharing options...
Bill-V8V Posted May 26, 2009 Share Posted May 26, 2009 It's nice to see we finally came up with something that I am willing to agree with Rich on :thumbsup: Link to comment Share on other sites More sharing options...
11chevz71 Posted May 27, 2009 Share Posted May 27, 2009 It's nice to see we finally came up with something that I am willing to agree with Rich on :thumbsup: This is not a good thing bill and rich agreeing on something:willy: Link to comment Share on other sites More sharing options...
Natch02 Posted May 27, 2009 Share Posted May 27, 2009 If only the rest of the CUSTOMER SERVICE world could be like the Adam's staff!!!!! Link to comment Share on other sites More sharing options...
bcampbe7 Posted May 27, 2009 Share Posted May 27, 2009 Thanks for all you do Adam and crew! I throw a question to Ashley on the chat about every other day it seems. She is always extremely helpful even when I ask some pretty dumb questions. Link to comment Share on other sites More sharing options...
70'sChevyGirl Posted May 27, 2009 Share Posted May 27, 2009 I throw a question to Ashley on the chat about every other day it seems. She is always extremely helpful even when I ask some pretty dumb questions. Is there dumb questions?? If you don't know the answer on something how do you expect to learn without asking?? Link to comment Share on other sites More sharing options...
jjwvette Posted May 27, 2009 Share Posted May 27, 2009 I have a dumb question.............I forgot the question Link to comment Share on other sites More sharing options...
Rich Posted May 27, 2009 Share Posted May 27, 2009 I have a dumb question.............I forgot the question So is your question "am I dumb?" :lolsmack: Link to comment Share on other sites More sharing options...
70'sChevyGirl Posted May 27, 2009 Share Posted May 27, 2009 I have a dumb question.............I forgot the question Are you from PA originally??? Link to comment Share on other sites More sharing options...
Rich Posted May 27, 2009 Share Posted May 27, 2009 Are you from PA originally??? Thanks Teresa. Link to comment Share on other sites More sharing options...
Chewy Posted May 27, 2009 Share Posted May 27, 2009 Dang mods took this thread down... lol j/k Link to comment Share on other sites More sharing options...
MMMMRice Posted July 20, 2009 Share Posted July 20, 2009 Today I was finishing up my stepdads truck and my pad and backing plate shot off the pc. After further inspection I found that the threads on the backing plate stripped off. What should I do? Link to comment Share on other sites More sharing options...
Bill-V8V Posted July 20, 2009 Share Posted July 20, 2009 Today I was finishing up my stepdads truck and my pad and backing plate shot off the pc. After further inspection I found that the threads on the backing plate stripped off. What should I do? You should follow the steps outlines in the first post in this thread Link to comment Share on other sites More sharing options...
11chevz71 Posted July 20, 2009 Share Posted July 20, 2009 You should follow the steps outlines in the first post in this thread Link to comment Share on other sites More sharing options...
bigred vette Posted July 20, 2009 Share Posted July 20, 2009 Today I was finishing up my stepdads truck and my pad and backing plate shot off the pc. After further inspection I found that the threads on the backing plate stripped off. What should I do? That's wild, got any pictures? Link to comment Share on other sites More sharing options...
MMMMRice Posted July 20, 2009 Share Posted July 20, 2009 That's wild, got any pictures? Of the threads or the truck? Link to comment Share on other sites More sharing options...
Bill-V8V Posted July 20, 2009 Share Posted July 20, 2009 Of the threads or the truck? Probably the threads ? I saw the photo's of the truck and it looks great !!!!!! Link to comment Share on other sites More sharing options...
mc2hill Posted July 20, 2009 Share Posted July 20, 2009 Today I was finishing up my stepdads truck and my pad and backing plate shot off the pc. After further inspection I found that the threads on the backing plate stripped off. What should I do? I had the same problem with the 4" pads over the weekend. I have sent an email and hope to get a reply today. Link to comment Share on other sites More sharing options...
MMMMRice Posted July 20, 2009 Share Posted July 20, 2009 Adam's is sending me a new backing plate. I just want to make one suggestion, can you change the hold music lol. I was only on hold for about 5 seconds.... but it was a long 5 seconds. Link to comment Share on other sites More sharing options...
bigred vette Posted July 20, 2009 Share Posted July 20, 2009 Probably the threads ? I saw the photo's of the truck and it looks great !!!!!! Truck is looking good. Tom, I wanted to see a picture of the threads. I wanted to see what the looked like. Link to comment Share on other sites More sharing options...
Bill-V8V Posted July 20, 2009 Share Posted July 20, 2009 I just want to make one suggestion, can you change the hold music lol. I was only on hold for about 5 seconds.... but it was a long 5 seconds. :lolsmack::lolsmack: What was it ? Link to comment Share on other sites More sharing options...
MMMMRice Posted July 21, 2009 Share Posted July 21, 2009 Im not sure what song exactly, but it was comparable to nails on a chalk board or someone using dental tools. Link to comment Share on other sites More sharing options...
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