Midnight1700 Posted March 16, 2010 Share Posted March 16, 2010 I had a small issue this weekend with the sprayer's on the bottles, not a big thing but I did mention it via an email. Well, Adam's really messed with my mind this afternoon! He called me shortly after placing the email and arranged to get me a few new sprayers for the bottles. WOW! Talk about customer satisfaction. I was just planning on going to the local vendor and purchase some but Adam's took care of it right away. It's very rare to have a company stand behind their products like this and Adam's certainly has my business! Thanks Adam's!!! Link to comment Share on other sites More sharing options...
Guest Gone & Forgotten Posted April 9, 2010 Share Posted April 9, 2010 I don't have email currently since Comcast has overcharged me since last may and I called them to tell them to stick their service up.... And my iPhone won't let me send email via my smtp (can't finger it out), been on the phone for the last 2 hours with Comcast so not really up to that either... So here's my complaint. I ordered stuff last Wednesday it ships monday then my gallon of DS is 3/4 full. I measured it at 110 oz. Seems light. Guess I misinterpreted what they meant by 10% off haha. AnywAY. That's my tirade. Now to rant At apple for making this phone suck. Link to comment Share on other sites More sharing options...
Rich Posted April 9, 2010 Share Posted April 9, 2010 I don't have email currently since Comcast has overcharged me since last may and I called them to tell them to stick their service up.... And my iPhone won't let me send email via my smtp (can't finger it out), been on the phone for the last 2 hours with Comcast so not really up to that either... So here's my complaint. I ordered stuff last Wednesday it ships monday then my gallon of DS is 3/4 full. I measured it at 110 oz. Seems light. Guess I misinterpreted what they meant by 10% off haha. AnywAY. That's my tirade. Now to rant At apple for making this phone suck. Sounds like maybe the cap was loose and some leaked in shipping. Let Ashley know. She'll make it right. Link to comment Share on other sites More sharing options...
Redfireshaker06 Posted April 10, 2010 Share Posted April 10, 2010 I had that happen with my undercarriage spray. And they sent me another bottle. I just hope my order from last week ships soon. I see the pads show on back order now but they did not on Monday. I'm anxious. Finally washed my car for the first time in months and I have the clean bug back. lol. Link to comment Share on other sites More sharing options...
kwalker Posted June 22, 2010 Share Posted June 22, 2010 Hey guys! I just wanted to know if the new VRT was on back order? I placed an order last Tuesday and it still says it hasn't been shipped. I sent an email Saturday and didn't get a response, I figured you guys are probably just getting hammered with orders. Link to comment Share on other sites More sharing options...
Team Adam's Posted June 22, 2010 Share Posted June 22, 2010 Hello Kyle, I personally went thru all the customer service emails from this weekend and don't recall seeing one from you. Shoot me an email with your order number when you have a moment so I can check the status. Dylan@AdamsPolishes.com Also, you can always call if you have a question. We're open for business monday thru friday from 8am -5pm PST. 866-965-0400 Link to comment Share on other sites More sharing options...
kwalker Posted June 22, 2010 Share Posted June 22, 2010 No worries Dylan it might have been a problem with my gmail account. I hate the way it groups everything in conversations. I'll shoot you an e-mail, thanks for all your help Dylan! And dude get some sleep! It's midnight and your answering posts? That's unheard of customer service! Link to comment Share on other sites More sharing options...
Team Adam's Posted June 22, 2010 Share Posted June 22, 2010 I'll sleep when I'm dead Link to comment Share on other sites More sharing options...
kwalker Posted June 22, 2010 Share Posted June 22, 2010 Not a bad philosophy there! I sent you an email, thanks again Dylan! Link to comment Share on other sites More sharing options...
mbreyer Posted May 12, 2011 Share Posted May 12, 2011 Would like to add if you have a problem even if its your own drunken user error this company will help. My first experience with ashley on 5/10/11 the only questions about my order change were what made me happy and her personal opinion of what would correct it since she seems very experienced with said product and the business. Caring business like this is why i keep coming back. is it a little more pricey than the other guys? yes, but the customer service and the absolute quality of what has happened to my paint is rediculously awesome and worth it. I think i need aa for staring at my own truck too much:drool:. Man i love black paint again!!!!! Link to comment Share on other sites More sharing options...
Team Adam's Posted May 12, 2011 Share Posted May 12, 2011 Would like to add if you have a problem even if its your own drunken user error this company will help. *DISCLAIMER: Adam's does not condone the purchase or use of detailing products while intoxicated. While the surprise of $2000 worth of product you don't remember ordering is a pleasant one, the credit card payment is not. KYmxracer52 1 Link to comment Share on other sites More sharing options...
MAYBEN Posted May 13, 2011 Share Posted May 13, 2011 nice disclaimer! Link to comment Share on other sites More sharing options...
mbreyer Posted May 13, 2011 Share Posted May 13, 2011 Great legal advice. And yes i did spend 800$ but i dont regret it. at least not until the wife sees her credit card bill, which i paid but to her its the principal. Link to comment Share on other sites More sharing options...
Doug123 Posted May 13, 2011 Share Posted May 13, 2011 Their customer service is really exceptional, just like their products. A big "Thank You!" to the Adam's crew for making it so fun and easy for me to get my black paint right. If anything would go a little wrong, I would let you know. p.s. any (ahem) new waxy developments? Link to comment Share on other sites More sharing options...
FinishedDetailing Posted October 21, 2011 Share Posted October 21, 2011 I love the customer service at Adam's! Been using them for years! But on my last order (1 gallon Undercarriage/Buttery Wax/SVRT) I didn't get an empty bottle to put the Undercarriage spray into! I just love repping the Adam's bottles instead of the cheap plastics from local stores! Link to comment Share on other sites More sharing options...
Team Adam's Posted October 21, 2011 Share Posted October 21, 2011 I love the customer service at Adam's! Been using them for years! But on my last order (1 gallon Undercarriage/Buttery Wax/SVRT) I didn't get an empty bottle to put the Undercarriage spray into! I just love repping the Adam's bottles instead of the cheap plastics from local stores! Hey Jon, Did you order the bottles and they were missing? Just like the first post in the thread suggests, best solution is to call or email. We'll make it right if something was missed. Link to comment Share on other sites More sharing options...
FinishedDetailing Posted October 22, 2011 Share Posted October 22, 2011 Dylan, Hey thanks for the response! Yeah I figured I'd call on Monday when I had more time, I wasn't really worried about it. I've ordered gallons of detail spray before and it always came with a bottle to put it in, so I just assumed that the gallon of undercarriage spray would of come with a bottle. No worries though! I'm Jon Link to comment Share on other sites More sharing options...
Guest Gone & Forgotten Posted October 22, 2011 Share Posted October 22, 2011 Thought sprayer bottles were $5. Hmmm. Cool. Link to comment Share on other sites More sharing options...
ssbusdrvr Posted December 25, 2012 Share Posted December 25, 2012 (edited) Tried to order before deadline. Have two Gift Certs received for gifts and tried to also use Holiday Code12. It did not subtract either Gift Certs from Total even after entering Shipping Choice Update Cart. Put Holiday12 Discount and it took it but still did not accept Gift Certs after trying to enter either one and then it removed Holiday12 Code thus was about to charge CC entire amount of order? How do you enter more than Gift Cert/ Holiday Discount Code. Running out of time. Can you not combine/use Gift Cards and Holiday Discount Code. Thanks Edited December 25, 2012 by ssbusdrvr Link to comment Share on other sites More sharing options...
tony97gt Posted December 25, 2012 Share Posted December 25, 2012 Tried to order before deadline. Have two Gift Certs received for gifts and tried to also use Holiday Code12. It did not subtract either Gift Certs from Total even after entering Shipping Choice Update Cart. Put Holiday12 Discount and it took it but still did not accept Gift Certs after trying to enter either one and then it removed Holiday12 Code thus was about to charge CC entire amount of order? How do you enter more than Gift Cert/ Holiday Discount Code. Running out of time. Thanks If the gift cards were bought using a discount code, it won't let you use a discount code when redeeming them. That's my understanding of how the system works. Link to comment Share on other sites More sharing options...
ssbusdrvr Posted December 25, 2012 Share Posted December 25, 2012 (edited) Thanks for quick reply. No they were just bought off site. Trying to combine a $25 and/or $75 and use Holiday12 Code. Edited December 25, 2012 by ssbusdrvr Link to comment Share on other sites More sharing options...
tony97gt Posted December 25, 2012 Share Posted December 25, 2012 Thanks for quick reply. No they were just bought off site. Trying to combine a $25 and $75 and use Holiday12 Code. Do you know who bought them? Find out if they used holiday12 or another code because if they did it will prevent you from using a code. I had the same issue and just called Dylan last week and he took care of everything. Link to comment Share on other sites More sharing options...
ssbusdrvr Posted December 25, 2012 Share Posted December 25, 2012 (edited) Yeah my Wife and firiend that is here now. They both just said. No Discounts Codes were used. Wife didn't even know about codes lol Just tried again. It took one of the Certs but after updating cart and then trying to use Holiday12 It took the Gift Cert out and took the 10% Discount?? Edited December 25, 2012 by ssbusdrvr Link to comment Share on other sites More sharing options...
tony97gt Posted December 25, 2012 Share Posted December 25, 2012 Best bet is call tmrw and talk directly to Dylan. I'm sure if you describe your issue they will honor holiday12 even if its over. Link to comment Share on other sites More sharing options...
ssbusdrvr Posted December 25, 2012 Share Posted December 25, 2012 Thanks. Yeah thats what will do. Will probably give time to add more to order anyway:lolsmack: Link to comment Share on other sites More sharing options...
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