TheWolf Posted July 16, 2017 Share Posted July 16, 2017 Hey guys, question about the Adam's swirl killer. it seems there's a problem with the wire connecting to the unit at the end of the unit where the cable is reinforced with the rubber protection. The unit cuts in and out when the wire is wiggled.. I've only used the machine 3 times; I bought it in December 2016 and I'm wondering if I should take it apart and fix the wire myself or is there any warranty or such that I could go through to fix the issue. I got it from Adamspolishes Canada; absolutely love the machine but this is something that I didn't expect so soon. I did contact Orders@adamspolishes.com and I've been in touch with Dexter as well but there's been little to no reply so far. Also not too sure if this is the place to advise you guys but the phone number for customer service on the Adams Canada website is not in service !! The machine has a 1-year warranty, so you should not try and fix it yourself, since opening the case would void the warranty. How long has it been since you have had a reply from emailing orders@adamspolishes.com? I just check the .ca website, and the number listed is the US Headquarters number 1-866-965-0400. I would suggest calling that number in the morning to get help with this issue. Link to comment Share on other sites More sharing options...
dannysti Posted July 17, 2017 Share Posted July 17, 2017 The machine has a 1-year warranty, so you should not try and fix it yourself, since opening the case would void the warranty. How long has it been since you have had a reply from emailing orders@adamspolishes.com? I just check the .ca website, and the number listed is the US Headquarters number 1-866-965-0400. I would suggest calling that number in the morning to get help with this issue. Hey, I had initially contacted the email on the 9th of July I also contacted Dexter whom tried his best to get me on the right track however the issue was resolved today with a direct replacement with the help of Ryan. I appreciate the hassle free resolve as It made my life so much more easier in this case! and as for the phone number it simply says it's not in service anytime I call... Link to comment Share on other sites More sharing options...
Dan@Adams Posted July 18, 2017 Share Posted July 18, 2017 Hi Danesh, I do apologize but our toll-free number unfortunately does not work in some parts of Canada - I'm not sure why. Our direct office number is 720-473-7100 and that should work for you in the future, but international calling fees may apply. Sorry for the inconvenience! Link to comment Share on other sites More sharing options...
aaronc1 Posted December 11, 2017 Share Posted December 11, 2017 Has anyone had issues with their bucket lid coming apart? Link to comment Share on other sites More sharing options...
buffalobob920 Posted December 11, 2017 Share Posted December 11, 2017 32 minutes ago, aaronc1 said: Has anyone had issues with their bucket lid coming apart? Just call customer service in the morning and they will take care of it Link to comment Share on other sites More sharing options...
Rich Posted December 12, 2017 Share Posted December 12, 2017 All Adam's products come with a 110% guarantee. Just give them a call. Link to comment Share on other sites More sharing options...
aaronc1 Posted December 13, 2017 Share Posted December 13, 2017 Thanks guys, Ill call them tomorrow Link to comment Share on other sites More sharing options...
BigBlue2007 Posted March 17, 2018 Share Posted March 17, 2018 I’m trying to call customer service but can’t get through. I am having an issue with an order. The website states you have Saturday hours. Is this no longer true? Thanks. Link to comment Share on other sites More sharing options...
BigBlue2007 Posted March 17, 2018 Share Posted March 17, 2018 My issue is resolved. Rich 1 Link to comment Share on other sites More sharing options...
ssbusdrvr Posted March 19, 2018 Share Posted March 19, 2018 Just received Wash Kit this afternoon Can't wait to use G&G for first time However Slight Mess inside Box Shampoo Top was open. ?Only a few oz if that were lost. Haven't mailordered in Quite awhile Is the Booklet always included with order? Like it It soaked up a little of the Shanpoo mc2hill and falcaineer 2 Link to comment Share on other sites More sharing options...
buffalobob920 Posted March 19, 2018 Share Posted March 19, 2018 Call up customer service they will take care of you no problem falcaineer and ssbusdrvr 2 Link to comment Share on other sites More sharing options...
ssbusdrvr Posted March 20, 2018 Share Posted March 20, 2018 20 hours ago, buffalobob920 said: Call up customer service they will take care of you no problem They said they were going to send a new Bottle out. Wow. Really wasn’t necessary, just wanted to make it aware. Must have happened close to home because you would if opened up earlier in Shipping the Bottle would have been empty. Link to comment Share on other sites More sharing options...
buffalobob920 Posted March 20, 2018 Share Posted March 20, 2018 They are number one in customer service I’m very impressed with there service Nickfire20 1 Link to comment Share on other sites More sharing options...
Simon_Z Posted March 30, 2018 Share Posted March 30, 2018 Hi, Adams: I order 6 Black Mystery Bucket in 3.23. So far I haven't received mail for shipment. Can you help to check it? Link to comment Share on other sites More sharing options...
falcaineer Posted March 30, 2018 Share Posted March 30, 2018 49 minutes ago, Simon_Z said: Hi, Adams: I order 6 Black Mystery Bucket in 3.23. So far I haven't received mail for shipment. Can you help to check it? Hey, Simon. Check your account/recent orders on the Adam's website. It's likely you have shipment info there. But if not, recommend you call them tomorrow. Probably faster than this forum. Link to comment Share on other sites More sharing options...
Rich Posted March 30, 2018 Share Posted March 30, 2018 2 hours ago, Simon_Z said: Hi, Adams: I order 6 Black Mystery Bucket in 3.23. So far I haven't received mail for shipment. Can you help to check it? Best bet is to call customer service. Too many posts on here for them to check every one. But you'll get your answer. Link to comment Share on other sites More sharing options...
tbarn Posted May 5, 2018 Share Posted May 5, 2018 So if I have an issue with a bottle of product, Who pays return shipping? Link to comment Share on other sites More sharing options...
buffalobob920 Posted May 5, 2018 Share Posted May 5, 2018 Usually they don’t ask for the defective product they just send out a replacement Link to comment Share on other sites More sharing options...
Rich Posted May 5, 2018 Share Posted May 5, 2018 2 hours ago, tbarn said: So if I have an issue with a bottle of product, Who pays return shipping? Nobody. You may be asked to send a pic of it, but you'll have your product replaced or refunded. Link to comment Share on other sites More sharing options...
badshah Posted May 14, 2018 Share Posted May 14, 2018 Well I ordered a limited edition detail seat and finally got around to building it today. I noticed a large crack in the base. Ill call them Monday, but wondering what they can do if its out of stock? Link to comment Share on other sites More sharing options...
falcaineer Posted May 15, 2018 Share Posted May 15, 2018 20 hours ago, badshah said: Well I ordered a limited edition detail seat and finally got around to building it today. I noticed a large crack in the base. Ill call them Monday, but wondering what they can do if its out of stock? That sucks. I'm guessing either store credit for if/when it's back in stock (or one like it), or refund. Link to comment Share on other sites More sharing options...
TheWolf Posted May 15, 2018 Share Posted May 15, 2018 With so many posts in this thread about issues that can only be addressed by contacting Customer Service, I am going to put this first post right here, then lock the thread so that people with any issues can contact someone who can help. On 5/26/2009 at 10:23 AM, Adam said: Friends, if there are issues with an order, defective or broken product, or anything that you need us to do in order to provide excellent customer service, please contact our team for an immediate solution! Phone: (866) 965-0400 Ext. 1 Email: Orders@AdamsPolishes.com We maintain the industry's only 110% Satisfaction Guarantee, and I promise to keep you as a satisfied customer. Posting a rant on our forum will not get the problem handled immediately, and we would appreciate a direct contact via phone or email so we can solve the problem immediately! We are humans here at Adam's, and we sell products made by humans, shipped by humans, and those products are then delivered by humans. (Lot's of opportunities for errors when humans are involved. That said, I promise to correct any problems when ordering from Adam's Polishes.) Thanks for contacting our helpful Customer Service Team Members with any issues with our products or service. Sincerely, Adam Pitale Founder, Detailer Firebuff17, Yo-Yo Ma's Cousin, kaj41354 and 1 other 4 Link to comment Share on other sites More sharing options...
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