I am not a professional detailer by any means, in fact far from it, and I am not even in the industry, but the lack of professionalism this guy shows is just beyond me. Furthermore I don't care if he has been in business for 26+ years; that in no way describes "success".
"more dirtier"
". . . a hose, a nice nozzle IN it."
"We got our trunkS and hoodS open."
"Again, try to keep off the interior, it's, were not going to uh, uh we'll get to cleaning the interior later, it's not a big deal if you get some water on it, 'cause we'll get that off."
Let's run the above by the Bentley warranty department and get their input on this situation. FFS