Just got off the phone with the rep that answered, and it took a good bit of effect to explain the situation, as he initially thought I was referring to the paint having high spots, and he didn't seem to understand that I completely followed the instructions 100% ... kept referring to installation errors.. anyway, he is sending me Adam's Black Trim Restorer and Black trim cleaner which he says will fix this... I am not at all looking forward to doing the louvers especially .. all those tiny spaces. I think maybe a tooth brush will help?
But it upsets me the way he was deflecting the issue to me though as some sort of error ....
Let's hope this fixes this fiasco .. if not, I will escalate this somehow.