I ordered the trim and lug nut brush on my last order and when I used it the first time a lot of the bristles fell out and were all over the car. I called the customer service number asking if this was normal and they sent me out a new one, free of charge.
Not many company's care so much about their customers, but Adams does and I will be a lifelong customer for sure!
Thanks for making great products for us to use and enjoy! It's certainly refreshing to be an "important" customer!
Sindee Schmit
Nebraska