Here’s my story on having a pool installed. We select a local installer thru a pool store, met with him, selected the pool we wanted, got on his schedule for installation, he came out on time and installed the pool using good materials and equipment, and setup the forms for the pool deck to get ready to pour the concrete pool deck. At this point we are totally satisfied with the work that has been completed, BUT this is where the story goes from good to bad. The guy sets the forms up, but never comes back to pour the concrete, after two weeks I give him a call and ask when is he going to pour the concrete and he tells me the next day, the next day comes and no concrete, I call him back and he tells me that something came up and would do it the next day, I come home the next day and no concrete, this goes on for the next week or so and we still don’t have any concrete poured for the pool deck.
I finally have enough and tell him that if he doesn’t have it poured by a specific date that I will do it myself. He never showed up to do the work, so my neighbor and I pour the pool deck ourselves. After a couple of weeks, I get a bill in the mail from the pool guy wanting the rest of his money for installing the pool, which included the price of concrete and labor for poring the pool deck. I told him I would pay the final amount, minus the cost of the concrete, but he wasn’t willing to settle for the revised amount. A few days later, I get a call at work from my neighbor that the pool guy was at my house and that I should get home fast (I work ½ hour drive from home). By the time I get home, he’s gone along with the pool pump, filter, step hand rails and deep end ladder. In order to get the stuff he took, he knocked down my chain link fence and used a knife to cut the hoses on the pump and filter.
I called the police and filed a report, but the officer said he wouldn’t do anything to the pool guy due to contractual agreements. We contacted a friend who is a lawyer and talked with her on our options. Option 1 was to file a small claims case. Option 2 was to let it go and learn a lesson on dealing with contractors and replace the parts ourselves out-of-pocket. After deciding not to waste any more money on lawyers and time not having the pool running (it was mid July by this time) and we wanted to use the pool, we opted for option 2 and to tell everyone that we know our story, so that this guy will not get any more business.
Come to find out the pool guy had a least two or three other pool installations going at the same time as ours and he would get to a certain point (like ours) and take his sweet time on finishing, knowing that most courts would side with him instead of the homeowner if things went south with the installation.