dipolley Posted November 9, 2010 Share Posted November 9, 2010 So I am trying to do some bussiness with a company from whom I bought some e-cigarettes from. We are trying to quit. We bought four of them and we get the same results everytime. Works great once. But progressively gets worse with every successive drag. So I send an email to them and the nice lady says I sent the email to the wrong office (sent it to England) and she would forward my request to the U.S. office. She sent it at 6 am on a Sunday. The U.S. office sends me an email 2 days later saying to call the returns department. I send an email back, explaining in detail what my problem is and saying I do not want to return the four units, just want to know what I am doing wrong and how to make them work and some instructions would be nice. Next email just says to call and they will try to help trouble shoot. No Good Morning Mr. Polley, no siganture on the emails, just a single line saying to call them. I don't think they are even reading their emails. Adam's has spoiled me. I expect the same customer service from everyone now. It doesn't seem that hard. Quote Link to comment Share on other sites More sharing options...
70'sChevyGirl Posted November 9, 2010 Share Posted November 9, 2010 I have yet to find a company that meets or exceeds Adam's customer service. Sorta sad. Quote Link to comment Share on other sites More sharing options...
ChevyMan23 Posted November 9, 2010 Share Posted November 9, 2010 I have yet to find a company that meets or exceeds Adam's customer service. Sorta sad. Ditto! Quote Link to comment Share on other sites More sharing options...
Chewy Posted November 9, 2010 Share Posted November 9, 2010 My brother ordered a gallon of glass cleaner along with a 16oz and a bottle of glass sealant. He got his order in August and forgot to tell someone he was missing his sealant. So I go over there and see he's got the cleaner and he tells me this... I asked him WTH? Why didn't you tell them. He simply got busy and forgot. Of course if it was me I'd email Ashley, Dylan or Adam straight away as I have them in my contacts (poor them). I emailed Dylan and after some searching, he found the order and my brother NOW has his bottle of GS. So... It's not that Adams doesn't make mistakes. It's the fact that they make it 100% right without asking questions. Chris Quote Link to comment Share on other sites More sharing options...
dipolley Posted November 9, 2010 Author Share Posted November 9, 2010 Maybe I can get Dylon or someone to call these people for me. LOL Right to the head >>>> Quote Link to comment Share on other sites More sharing options...
Chris@Adams Posted November 9, 2010 Share Posted November 9, 2010 I have yet to find a company that meets or exceeds Adam's customer service. Sorta sad. Quote Link to comment Share on other sites More sharing options...
Sundog Detailing Posted November 10, 2010 Share Posted November 10, 2010 Adam's is truly the best customer service period. I don't think there will ever be a company to equal them. Quote Link to comment Share on other sites More sharing options...
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