Team Adam's Posted June 21, 2011 Share Posted June 21, 2011 Due to an increase in issues with the Trim & Lug Nut Brush we've temporarily pulled them from the site. Upon originally adding them to our line we tested them extensively to make sure they met our standards, but the last few shipments have had a failure rate that is beyond what we consider acceptable. We will keep you guys posted on the situation and once we do a little more investigating. Quote Link to comment Share on other sites More sharing options...
Captain Slow Posted June 21, 2011 Share Posted June 21, 2011 We trust you guys to look out for us, great job. I'll move that down on my like it, love it, gotta have it list and moved up something else. Hmmmmmmm, Brilliant Glaze or In & Out Spray???? Quote Link to comment Share on other sites More sharing options...
MAYBEN Posted June 21, 2011 Share Posted June 21, 2011 Thanks Adam's Team.. Quote Link to comment Share on other sites More sharing options...
BlueGenCoupe Posted June 21, 2011 Share Posted June 21, 2011 Thank you... I sent in my damaged ones and I was given a refund, plus the Team sent me 2 brand new brushes from the "bad batch" (if that's what you want to call them). I wanted to hold off on the brushes until this problem was fixed. Mook did you package this for me? Quote Link to comment Share on other sites More sharing options...
Redvenm Posted June 21, 2011 Share Posted June 21, 2011 Thanks guys for doing the right thing! Quote Link to comment Share on other sites More sharing options...
Chris@Adams Posted June 21, 2011 Share Posted June 21, 2011 Thanks Dylan! Quote Link to comment Share on other sites More sharing options...
Chewy Posted June 21, 2011 Share Posted June 21, 2011 Great call! Quote Link to comment Share on other sites More sharing options...
Golf for Life Posted June 21, 2011 Share Posted June 21, 2011 Was about to place an order for the LNB. Thanks for looking out for your customers. Quote Link to comment Share on other sites More sharing options...
eric@thompsonracing.us Posted June 21, 2011 Share Posted June 21, 2011 That sucks to hear! I have a few still in stock from an order I placed earlier in the year. I haven't had a problem from any customers. I sold one last night and the customer was fiddling with it pretty good. No issue. If anyone needs one, email me. Dylan, if you need any drop-shipped, holla! eric@thompsonracing.us PS: I'm going to Carlisle this weekend and bringing all the brushes. If you want one shipped, get ahold of me before Thurs. or it might be too late. Anyone going to the show should stop in the Adam's tent and pick one up! Quote Link to comment Share on other sites More sharing options...
Team Adam's Posted June 21, 2011 Author Share Posted June 21, 2011 Thanks Eric... its weird b/c we had ZERO issues with them in the beginning, but then out of nowhere there was a spike in failures. We'll get to the bottom of it and make sure we are shipping out products that are consistent with our standards. Quote Link to comment Share on other sites More sharing options...
1FAST SS Posted June 21, 2011 Share Posted June 21, 2011 Man, I just ordered one last night. Quote Link to comment Share on other sites More sharing options...
eric@thompsonracing.us Posted June 21, 2011 Share Posted June 21, 2011 Agree, I've sold a ton, with no issues. Sucks to hear. It happens with every MFG. You learn if they're a good company by how they handle these issues. Quote Link to comment Share on other sites More sharing options...
koebot Posted June 21, 2011 Share Posted June 21, 2011 I just order one with my order that shipped yesterday. Quote Link to comment Share on other sites More sharing options...
Kingsford Posted June 21, 2011 Share Posted June 21, 2011 Got mine last week.... used it twice. No problems yet! Quote Link to comment Share on other sites More sharing options...
BlueGenCoupe Posted June 21, 2011 Share Posted June 21, 2011 Got mine last week.... used it twice. No problems yet! Dont leave it in water while ur washing or let it sit out in the sun to dry and you should be ok Quote Link to comment Share on other sites More sharing options...
Kingsford Posted June 21, 2011 Share Posted June 21, 2011 Dont leave it in water while ur washing or let it sit out in the sun to dry and you should be ok I actually left it in the sun twice to dry and it's fine. Quote Link to comment Share on other sites More sharing options...
BlueGenCoupe Posted June 21, 2011 Share Posted June 21, 2011 I actually left it in the sun twice to dry and it's fine. The last time I used the brush, I left it in the sun, and the brush just fell off. Maybe its just the mixture of water and the sun Quote Link to comment Share on other sites More sharing options...
BlueGenCoupe Posted June 21, 2011 Share Posted June 21, 2011 Dylan whenever you guys think you find a soloution to the problem, I think you guys should send the new batch to the people who returned them to test out Quote Link to comment Share on other sites More sharing options...
SteelJones Posted June 21, 2011 Share Posted June 21, 2011 Agree, I've sold a ton, with no issues. Sucks to hear. It happens with every MFG. You learn if they're a good company by how they handle these issues. Eric...where are you located? I tried to find you a few weeks ago, but Mann Road seemed a little confusing. I am located in North Wales and would love to buy my Adams products from you to cut back on shipping costs. Quote Link to comment Share on other sites More sharing options...
Team Adam's Posted June 21, 2011 Author Share Posted June 21, 2011 I have 4 brushes... all from the original run when we were testing. They've been soaked with full strength APC, left in buckets of water overnight, sat in the sun on a 80* day for hours, been left outside overnight, purposely dropped, stepped on, etc. All in the name of seeing what the 'breaking point' was... all 4 of the brushes I have, despite some knicks and dings are holding together just fine. Likely the manufacture has changed something on us... we'll just have to wait and see what they say and proceed from there. Quote Link to comment Share on other sites More sharing options...
Superdutytd Posted June 22, 2011 Share Posted June 22, 2011 Was rusting one of the problems? Quote Link to comment Share on other sites More sharing options...
redhawk243 Posted June 22, 2011 Share Posted June 22, 2011 What are the problems the brushes are having? I just got one from a local distributor a few days ago...I've only used it once but haven't looked at it to see if there's any problems with it. Quote Link to comment Share on other sites More sharing options...
Team Adam's Posted June 22, 2011 Author Share Posted June 22, 2011 bristles coming out mainly... some others reported the epoxy that holds the head to the handle melting when left in water which it shouldn't do. Quote Link to comment Share on other sites More sharing options...
Faze Posted June 22, 2011 Share Posted June 22, 2011 Alex lmk if you have any issues... I hope the 3 I got wont have those issues... But this 100+ degree weather will test them for sure. Quote Link to comment Share on other sites More sharing options...
Team Adam's Posted June 22, 2011 Author Share Posted June 22, 2011 (edited) Update - So word from the brush maker is they changed the epoxy mixture, but didn't bother to tell us. A fresh shipment of lug brushes is on its way using the original epoxy mixture. For anyone who recently ordered a brush go ahead and use it and if any problems develop we will happily exchange it for you at that time. There is not a clear cut date when the new mixture started and the old ended so there has been a mixture of both for the last few weeks being shipped out. Mixed shipments were coming from them using existing inventory and new made pieces, plus we were pulling brushes from various shipments to pass on to you. Either way you have a 110% lifetime warranty on it so if it starts go give you any problems help is just a phone call, email, or livechat away! Edited June 22, 2011 by Dylan@Adams Quote Link to comment Share on other sites More sharing options...
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