xabo Posted October 28, 2013 Share Posted October 28, 2013 Placed an order on Wednesday 10/23/13. According to tracking info, order picked up by FedEx on 10/24/13 with scheduled delivery on 10/29/13. Notified on Monday 10/28/13 that one of the items ordered is on back order? Link to comment Share on other sites More sharing options...
Chewy Posted October 29, 2013 Share Posted October 29, 2013 Adams has just changed up a few things with their pick/pack and shipping and are working out the bugs. I'd recommend you get a hold of customer service when they wake up. I guarantee you they'll have an answer for ya! Phone: (866) 965-0400 Email: Orders@AdamsPolishes.com Link to comment Share on other sites More sharing options...
toddimac Posted October 29, 2013 Share Posted October 29, 2013 I had a similar thing happen. Not really sweating it - I know they will get me the out of stock item as soon as possible. Link to comment Share on other sites More sharing options...
xabo Posted October 29, 2013 Author Share Posted October 29, 2013 I have no doubt that I'll receive the OOS item, it seems that the notification would have been sent out when the order was packed instead of four days later and the day before the shipment is due. Link to comment Share on other sites More sharing options...
Team Adam's Posted October 29, 2013 Share Posted October 29, 2013 I apologize for the lack of notification. As Chewy pointed out we just completely gutted, relocated, and started a new shipping system and we are working out the bugs. Thanks for your patience while we get everything figured out. Link to comment Share on other sites More sharing options...
xabo Posted October 29, 2013 Author Share Posted October 29, 2013 I'm not complaining just giving some feedback...as the heading suggests. I'm waiting patiently......just don't know how many 60+ degree days we'll have left here on the East Coast Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now