cammyfive Posted May 19, 2014 Share Posted May 19, 2014 Let me preface this by saying that I'm a major customer service 'snob'. I've walked out of stores because I felt that the buying experience wouldn't be to my satisfaction. I've cancelled a credit card because I couldn't understand or communicate effectively with the rep on the other end of the phone. So, I'm 'that guy'!!! I ordered 3 gallons of some products I was running low on during the recent Cinco de mayo sale and received tracking info within a day that I would receive my package within a few day minus a gallon of Detail Spray as it was out of stock. The day it was supposed to be delivered I noticed on the FedEx tracking page that it said the package was damaged. I immediately called Adams HQ and Benjamin answered (on a saturday nonetheless) and told me not to worry that they would ship a new package out immediately even before they received the old one back. A few days later I got the new (undamaged) package that hold all 3 of the gallons I ordered in it. Cool. Three days after that I received another Adams package with ANOTHER gallon of Detail Spray. I emailed customer service last night and told them about the error. Ben replied (at approx 11pm my time.....talk about dedication!!!) that he appreciated my letting them know but to go ahead and keep it and thanked me for my previous orders and support of their company WOW!!!!!! To me, Adams customer service ranks up there at the absolute highest level I've ever had the pleasure to experience and I rank them alongside my other top customer service companies - Navy Federal Credit Union and American Express. Thanks Adam and all of the members of Adams Polishes and maybe buy Ben lunch as his promptness, dedication and awesome attitude have ensured that I will be placing many many orders with you guys in the future! AmyAtAdamsAustralia, Redbeard and mtnbiker326 3 Link to comment Share on other sites More sharing options...
LFairbanks Posted May 19, 2014 Share Posted May 19, 2014 (edited) Years ago when the only video Adams Polishes had was that of a black Ford Pickup I emailed a question about pads, I think there was only two available then. It happened to be Fathers Day, and I didn't expect a response for at least a couple of days. Got a response about 30 minutes after I sent the email, from Adam himself. Edited May 19, 2014 by LFairbanks cammyfive 1 Link to comment Share on other sites More sharing options...
Adam Posted May 19, 2014 Share Posted May 19, 2014 Thank You Kindly Ed!! I'm one of those snobs as well, and our customer service and turnaround times have been a bit soft for the past few months. I'm freaking out, and trust me, you will like our program moving forward. Again, thanks for your patience, kindness, and business! AZGTO 1 Link to comment Share on other sites More sharing options...
CMDChase Posted May 19, 2014 Share Posted May 19, 2014 That's Adams for you. Customer service cannot be beat. Link to comment Share on other sites More sharing options...
Kingsford Posted May 19, 2014 Share Posted May 19, 2014 (edited) Awesome! Glad they got everything worked out for you! Edited May 20, 2014 by Kingsford cammyfive 1 Link to comment Share on other sites More sharing options...
mtnbiker326 Posted May 19, 2014 Share Posted May 19, 2014 Yeah!!! Props for Ben. New(er) guy and ROCKING IT!!!!! Not to mention Adam's 110% CUSTOMER SERVICE AWESOMENESS!!!! Link to comment Share on other sites More sharing options...
Chris@Adams Posted May 20, 2014 Share Posted May 20, 2014 Adam's (Adam) is second to none! Link to comment Share on other sites More sharing options...
Natch02 Posted May 20, 2014 Share Posted May 20, 2014 Adams is the best. Link to comment Share on other sites More sharing options...
AZGTO Posted May 20, 2014 Share Posted May 20, 2014 I had a similar interaction a few years back and had outstanding customer service. Kudos to the Adam's team for keeping top notch service over the years Link to comment Share on other sites More sharing options...
cammyfive Posted May 20, 2014 Author Share Posted May 20, 2014 Agreed. I'm excited to see what changes Adam is referring to going forward! Link to comment Share on other sites More sharing options...
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