Customer service for the most part has been in decline for both large and small businesses for several years. Today I experienced some of the best customer service ever. I had ordered some Adam products that obviously required sprayers to perform as described. The sprayers were not in the shipment so I emailed Adam's inquiring about them. Not only did I get a handful of sprayers, but Adam's added 2 new utility towels and a bottle of detail spray. All of this was overnighted. A hand written note was also enclosed apologizing for the error.
Tell me that is not a company trying to keep your business! They went beyond what was expected. So, THANK YOU ADAM'S!! Incredible.
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gapwedge
Customer service for the most part has been in decline for both large and small businesses for several years. Today I experienced some of the best customer service ever. I had ordered some Adam products that obviously required sprayers to perform as described. The sprayers were not in the shipment so I emailed Adam's inquiring about them. Not only did I get a handful of sprayers, but Adam's added 2 new utility towels and a bottle of detail spray. All of this was overnighted. A hand written note was also enclosed apologizing for the error.
Tell me that is not a company trying to keep your business! They went beyond what was expected. So, THANK YOU ADAM'S!! Incredible.
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