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"How long will it take for my order to arrive?"  its probably the #1 most frequently asked question we receive that is not related directly to any specific car care process. In the video included Adam himself will give you an outline of our shipping process and what to expect from our little business. As always, if there are questions or concerns not addressed in the video that you'd like to have answers to reply here and we'll do our best to get you the info you need. 

 

 

SHIPPING FAQs:

 

Q: What shipping method does Adam's offer?

A: Currently we ship 100% of our orders with FedEx. By consolidating all our shipping with one vendor we are granted the best possible margins, which in turn allows us to control the prices we charge for shipping and run more frequent shipping promotions. FedEx has also proven to provide us with the best handling and lowest damage rates historically than other carriers.

 

Q: Can I choose another shipping method if I want to?

A: At this time we do not have the capability to offer multiple shipping options, but we are looking into possibilities with USPS for flat rate or economical options.

 

Q: Shipping promotions almost never include Alaska, Hawaii, or International orders. Why is that?

A: The cost typically to ship even a small order to AK, HI, or out of the country is in the range of $30 or more. As a small business we simply cannot afford to absorb that much cost, but in the future we hope to be able to offer more shipping options to our customers not in the lower 48 states. If you have a local dealer we highly encourage you shop with them whenever possible as they will be able to eliminate much of your shipping costs.

 

Q: My tracking number was emailed to me, but I clicked the link and it says the number is invalid?

A: When we generate your shipping tag you will receive your tracking number, but the tracking doesn't actually go live until the tag is scanned in by FedEx and picked up each night. Try your tracking number again after 6pm MST and you should see an update. If not please contact us.

 

Q: The tracking says my order was delivered, but I haven't received it, what should I do?

A: Time is of the essence when a delivery error is made. Before contacting Adam's always contact FedEx at 1-800-GO-FEDEX first and see if they can reach the driver. Many times a simple error was made or the package was left with a neighbor. If FedEx is unable to located your order please let us know.

 

Q: I opened my order and it was damaged/leaking, what should I do?

A: At Adam's we take our shipping and packing very seriously, so if your order arrives in less than pristine condition we are truly sorry. Please document the damage before you completely unpack the order with a few pictures and email them to us at orders@adamspolishes.com. We will do our best to replace any lost product, damaged items, and get them to you as quickly as possible.

 

Q: How long does it take for Adam's to process my order?

A: On a typical day all orders received by noon MST, and often ones received as late as 4pm MST Monday thru Friday, will be processed and shipped the same day they are placed. Orders placed after noon will almost always ship the following business day. As a small, yet very popular business, during sales you may experience a slight delay in processing when order volumes are huge, but rarely is the wait more than 2 business days.

 

Q: I selected 2nd Day or Next Day air, but you contacted me and said it couldn't be shipped that way?

A: Certain products, specifically aerosols, like Quick Sealant and In & Out Spray are governed by FAA regulations and are not allowed to be shipped via any method that requires a plane. If your order includes a product in this category we will contact you, make you aware of the issue, and refund the difference in shipping.

 

Q: My order arrived missing an item/with an incorrect item. What should I do?

A: Always check the packing first as if there is a backorder or out of stock item we do our best to include a note to let you know. If you don't see a note or indication of a backorder contact us immediately so we can make it right for you.

Edited by The Shine Doc
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Q: The tracking says my order was delivered, but I haven't received it, what should I do?

 

In reference to the above question I have seen it where the customer doesn't look for their package as well.  For example I have left stuff at back doors (sliding glass doors) and have been able to see their dining room table and have received messages that customers can't find.  This happens all the time believe it or not.  Even have had claims made and I go out to the customers house and the box is still there on their back porch.  Have also seen it where neighbors have taken stuff they see me leave, and me being the person that I'am am always aware of my surroundings.  Have received messages that "customer can't find package on porch".  It was hidden I might add.  I go back and knock on the neighbors door and sure enough.  "Oh, I thought they were out of town".   :lolsmack:

Sometimes the numbers get transposed as well.  The driver may quickly look at 5438 and read it as 5348 for example, and both may be good house numbers.  Or if something is out of place from where it normally is, garbage can for example, look behind there.  Items should be ideally out of sight and weather.  The homeowner I would hope would notice that something is moved and wonder why, but this isn't always the case with them taking note.

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Good point from the perspective of someone in the middle!

 

I agree... too many times we get calls about an 'undelivered package'. Some people will swear up and down its not there, it must've been delivered to the wrong house, or someone stole it. Then miraculously they find it neatly tucked behind the flower pot on the porch 6" from where they would walk in their door.

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  • 1 month later...

BUMP! Just want to make sure everyone has seen this thread and I'd like to put emphasis on the fact that we generally don't do tracking/shipping updates via the forums or social media as our sales and marketing team isn't in tune with the order processing side of things as our customer service team is.

 

If you have a question about an order, order status, or shipment:

 

Shoot us an email - orders@adamspolishes.com

Or during business hours call (866)965-0400 and we'll be happy to get you an update.

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  • 1 month later...

Q: How long does it take for Adam's to process my order?

A: On a typical day all orders received by noon MST, and often ones received as late as 4pm MST Monday thru Friday, will be processed and shipped the same day they are placed. Orders placed after noon will almost always ship the following business day. As a small, yet very popular business, during sales you may experience a slight delay in processing when order volumes are huge, but rarely is the wait more than 2 business days.

 

Has there been some kind of change to this? My last three orders have taken three or four days in the processing stage, I used to love the fact that I could order on Sunday or Monday and it would be here in time for the weekend.

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Just to clarify Chris. Looked at your last 3 orders, none of them (as far as I can tell) took 3 or 4 days to process.

 

April 7th around 4:00pm (after same day cut off)

Shipped April 9th - 1 day delay from from 'standard'

 

April 14th around 2:30pm (after same day cut off) 

Shipped April 16th - 1 day delay from 'standard'

 

April 19th (Sunday), in queue to ship today

2 day delay from 'standard'

 

Again, we do our best to get everything out same day, but we've had an exceptionally busy start to the season + the H2O launch as mentioned. This past week our entire team came in over the weekend. Ship staff shipped, the rest of us all worked on reorganizing the warehouse to add additional shipping lanes and streamline production.

We definitely want to get everyone their orders as fast as possible, but we are not Amazon - maybe someday we will be ;)

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I have moind sent to work and they are not here to accept deliveries on the weekend.  I think the package gets marked as delivered, then is taken back to the Fedex warehouse, where they keep it an extra day untilt hey decide to actually deliver it.  I think the cheapest delivery fee is home delivery and this is why this happens when the package is schedled to be delivered Saturday.  

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