I've been a Adams customer for the last 10-15 years. There customer service has always been very responsive, but this last week I've called at least 6 times, left messages, phone numbers, and just now left them a nasty gram. I've tried all three options for customer service and all I ever get is voice mail. When I accessed the "leave a message" window I got the pop up that said "Oops we're away from our desks". I even tried staying on the line, 20 seconds later the auto response came on and said "thank you for calling, goodbye" I have no idea what's going on with Adams. If they were having communication issues you would think they would be addressing it promptly, as shopping via internet is probably a good part of their business.
Customer Service Unresponsive
in Product Polls, Feedback, and Company Input
Posted
Hello Adams customers,
I've been a Adams customer for the last 10-15 years. There customer service has always been very responsive, but this last week I've called at least 6 times, left messages, phone numbers, and just now left them a nasty gram. I've tried all three options for customer service and all I ever get is voice mail. When I accessed the "leave a message" window I got the pop up that said "Oops we're away from our desks". I even tried staying on the line, 20 seconds later the auto response came on and said "thank you for calling, goodbye" I have no idea what's going on with Adams. If they were having communication issues you would think they would be addressing it promptly, as shopping via internet is probably a good part of their business.
Regards, a VERY frustrated customer.