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Customer Service 866.965.0400

Robert Mac

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Posts posted by Robert Mac

  1. On 5/19/2019 at 6:26 PM, falcaineer said:

     

    The website form doesn't work (they've been meaning to remove it). It's not a reflection on their customer service, so please don't hold it against them. 

     

    Instead, send an email to orders@adamspolishes.com with pics and your order number. They'll take care of you.

     

    Thank you!  I suspected the lack of response was due to me sending the message through the website.  I will email them as you recommended.

     

    I wanted to follow-up on this.  I sent an email and got a response in under 12 hours.  A replacement is on the way.  Great customer service.

  2. I recently ordered the small wheel wooly.  I had exactly the same problem.  I used the website to contact Adams over a week ago.  I still haven't got a response.  Very disappointed in the product and the lack of response.  Not what I expected from them.  Every other experience with customer service has been superior.  Hopefully they will make it right.

     

    Robert.

  3. Greetings everyone,

     

    I was using my PC the other day and noticed that when switching from speed 5 to 6, there are no "clicks" in between the two numbers. In other words, it's either speed 5 or speed 6. From 1 to 5, it seems much more adjustable with several "clicks" between the numbers. I've had this for several years and never noticed this before. Is it normal?

     

     

    Thanks,

     

    Robert.

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