Kustom_FX Posted June 8, 2010 Share Posted June 8, 2010 So today the FedEx Fairy brought me my stuff:mail:. As I was stocking the cabinet I was going over the check list, and came to find that a few things were amiss, including an overage. I contacted Ashley via Live Chat, told her the situation, and offered to return or pay for the overage item (parents raised me to be truthful and honorable seemed only right) I was given. Ashley said that she would fix the issues with the order, and that I was to keep the overage as a gift for my patience. WHAT? KEEP? FOR FREE? Who does that anymore???? She was beyond polite and helpful and friendly! I was so blown away by this I can not even describe it! I told her my wife is a big supporter of Pay It Forward, so the overage I received I am sending along to a friend who I have encouraged to start taking better care of his vehicles. I am also sending him the Sample Kit that I ordered as well, I refilled the stuff I used from my kit. Again I want to thank Ashley for her help and courteous service, above and beyond what I have come to expect from ANY company these days. She was a joy to talk to and made it a pleasure to do business with this company. Thanks to Brian for responding to me in my over zealous desire to get my stuff and explain to me what I was seeing wrong with my email, and even send me a link to Fed Ex. Thanks to Dylan for being @ TBSSOwners and showing me the way here, and for tolerating all my questions and PMs. & Thanks to Adam, for not only providing a TOP QUALITY Product, but for having the for site to surround himself with Top Quality People to help him do what they do. I am a customer for life! Scott ~ Kustomizer & Adam's FAN & CFL PS Thanks to The Junkman for all he does, both here and in my annoying PMs! Your the best!! Link to comment Share on other sites More sharing options...
StormChaser Posted June 9, 2010 Share Posted June 9, 2010 I am patiently waiting for mine to be shipped out!! LOL I agree with you in that most business don't say "keep it, it's our mistake." It shows they truly do have great customer service. Link to comment Share on other sites More sharing options...
70'sChevyGirl Posted June 9, 2010 Share Posted June 9, 2010 Adam has a fantastic line of products and he also has a great staff to help keep it up and running. Ashley is great to chat to online and very patient. AJ though... Link to comment Share on other sites More sharing options...
Chris@Adams Posted June 9, 2010 Share Posted June 9, 2010 Thats:glasses: COOL, Scott!! Link to comment Share on other sites More sharing options...
Kustom_FX Posted June 9, 2010 Author Share Posted June 9, 2010 Thats:glasses: COOL, Scott!! Agreed way cool.. I am telling everyone I can tell about Adam's.. Link to comment Share on other sites More sharing options...
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