I'm terribly sorry about the issues you're having. Our Saturday work hours are from 9AM - 2PM Mountain Time, and we are closed on Sundays, so I do apologize if you were unable to get through to us today. I will be available on the phones starting at 9AM Monday morning if you could please give me a call at our 866-965-0400 number.
We have a very small customer team of around 2-3 people on weekdays and one on Saturday, so we can and do get overwhelmed at times. I usually handle technical calls and emails, but I would be happy to help resolve issues with your foam gun and hex grip, and I can help to place the new order by phone as well. Please have an order number or your email address ready when you call so I can look up your account and help as quickly as possible.
