redrocket

I had a reply the next business day, and a new Whooly was being sent out at no charge.  Agreed Customer Service is "Top Notch"!   Lets hope the issue is addressed, and like The Wolf said hopefully on the replacement the handle does not just fall off again!  

On 5/21/2019 at 11:38 AM, TheWolf said:

 

Agreed.  The handles should have been glued on by the manufacturer.

 

That being said, gluing the handles myself seemed like the simpler solution, rather than contacting Customer Service and getting a replacement, only for it to have the same problem.

 

I will contact HQ to see if this issue has, or will be, addressed.

Anyone else have issues with the NEW LARGE WHEEL WOOLY.  Looks like the older design was 10 times better.  I had the small old style wooly and it was just too small, soo opted for the LARGE.  Today I went to use it for the first time, and didnt even make it to the second wheel before the handle fell off and slit the palm of my hand open. 

Sent email to Custome Service hopefully I am not the only one with this issues an will replace with the old style.