What a bummer! Check your PM too, I just wrote you.
Chances are the point of sale system wasn't set up and ready for payment but that's no excuse for this one. We should have jumped through a few hoops to make it happen.
The good news is you went for a beautiful drive and you'll be getting some free products for the hassle :-)
Sorry again for the disappointment, and it is certainly justified.
Don't worry, we will make it right.