Got what I ordered and then some..

[Bluegrass]

I finally got around to ordering a few items from Adams after reading and watching videos. I ordered the butter wax, car shampoo, and a few drying and polishing towels.   I thought it would come in one small box, but got two boxes in the mail.   I opened the smaller one and it was everything I ordered....the second box had someone elses order mistakenly shipped to me!!   I had planned on calling customer service but had a couple things going on here at home.  (Had to put my dog down after 14 years)  When I finally got around to calling, I was told if I could use the products, keep them, it was our fault.  Soooo of course I kept them. Just wanted to thank Adams for making quality products and pretty cool customer service.

[falcaineer]

I finally got around to ordering a few items from Adams after reading and watching videos. I ordered the butter wax, car shampoo, and a few drying and polishing towels.   I thought it would come in one small box, but got two boxes in the mail.   I opened the smaller one and it was everything I ordered....the second box had someone elses order mistakenly shipped to me!!   I had planned on calling customer service but had a couple things going on here at home.  (Had to put my dog down after 14 years)  When I finally got around to calling, I was told if I could use the products, keep them, it was our fault.  Soooo of course I kept them. Just wanted to thank Adams for making quality products and pretty cool customer service.

Great example of their customer service...happy it worked out for you! But I was wondering what happened to my order. It had, uhh, what was in the box you got. Yeah, all that stuff. I'll send you my address.

[pirahnah3]

Sorry to hear about the pup, its always hard to lose a family member. Glad to see Adams service shined as it always does! It is the biggest reason this company is so great, they ALWAYS take care of their customers. Always. 

 

Congrats on the impromtu mystery box, hope it had some awesome stuff in it! 

[Bluegrass]

Thank you Jim....was a pretty tough decision.    The mystery box was a gallon of detailing spray, leather cleaner, and some interior cleaner.   When I called they made sure they got the person who was supposed to get the other stuff and sent it out to him.

[falcaineer]

Man, I feel terrible...somehow missed the note about your dog. I'm sorry to hear that. We did the same about a year ago with ours after 13 years. Very tough time. Wishin you the best.