Hello Adam's Family. Now, I love Adam's products and I have only used Adam's products for the last 10 years. But, the last two orders I have placed have been screwed up. I email customer service and hear nothing and when I call all they say is sorry your item is backordered. No help no resolution.
My backing plate is old and I need another one, so I ordered $100 in pads alone and a new backing plate for my 3 details this past weekend. I made sure I ordered it with plenty of time for my details. When I opened my box I got the famous paper slip saying the backing plate has been backordered... Now, I have to cancel my 3 full details for this past weekend. My question to Adam's customer service is with a company the size of Adam's, how in the hell is there no process of letting the customers know when there is a backorder? Instead having the customer open their package and see a paper slip... All the customer service said was well nothing they could do. It seems they are on backordered for another week +. I am loosing customers because no one or no process lets the customer know, hey your item is B/O. That away we can look else where for the item. I get items get sold out due to lack of product on the shelf. But, waiting for 3 weeks for a key item is unacceptable.
I'm a Operations Manager and I would love to work for Adam's. This would be the first process that needs to be fixed. Just frustrated that I expected more from a major company. I wish there was a second distribution center on the East of the country to help solving these problems.
Sorry for the rant it just screwed my weekend and money out of my pocket.
Jason