Customer Service or lack of by the Big 3 plays a huge role in their current issues along with many others.
Many of the cars made today by GM and Ford are right on par mileage wise and reliability wise as the jap cars. But it has taken so long to get to that point that many have chosen the jap cars instead of American cars.
I personally will not buy a foreign car regardless of where it is built as the money goes to another country. And although you cannot totally escape p[arts and such even for GM,Ford and Chrysler being made in other countries . I try to do what i can. but it is getting harder and harder to find anything made in the USA. And that is a tragedy!!
Another problem is we import way more foreign cars than we Export and That is not right. If you want to import cars into this country you will export one from one of the Big three manufactures. It should be a 1 to 1 deal not a 10 to 1 like it is now. We do not export hardly any cars made by the Big three.
Hmmmmm wonder why were in such trouble.