goheels Posted January 30, 2012 Share Posted January 30, 2012 Hi everyone, Before contacting Adam's directly, I wanted to make sure that I'm not doing anything wrong. Since purchasing the Adam's boar's hair wheel and lug/nut brushes, I notice a good amount of hair that falls out as I gently clean my wheels. I think I'm taking excellent care of the brushes (following the posted videos closely), including washing out the bristles between applications and careful wiping, etc. I've attached a few pics below. Is this normal? Is there anything I can do to prevent this from continuing to happen? Link to comment Share on other sites More sharing options...
XQIZT Posted January 30, 2012 Share Posted January 30, 2012 A few hairs here and there may not be abnormal, but LOTS falling out is something different. If those brushes were from me, let me know and I'll make it right. Link to comment Share on other sites More sharing options...
egott_91 Posted January 30, 2012 Share Posted January 30, 2012 How many times have you used the brushes? A few hairs falling out with the first few uses is normal, I have noticed that with my lug brush and interior leather brush. Link to comment Share on other sites More sharing options...
Team Adam's Posted January 30, 2012 Share Posted January 30, 2012 How many times have you used the brushes? A few hairs falling out with the first few uses is normal, I have noticed that with my lug brush and interior leather brush. If they're still new theres always going to be a few loose bristles from the manufacturing process that will work their way out thru the first 2 or 3 uses. If you continue to see shedding beyond that, or have clumps coming out, then contact us and we'll get you replacements under warranty as thats not normal. email: tips@adamspolishes.com call: 866.965.0400 or live chat via the website Adam's Premium Car Care - Cleaners, Waxes and Polishes Made in the USA Link to comment Share on other sites More sharing options...
goheels Posted January 30, 2012 Author Share Posted January 30, 2012 If they're still new theres always going to be a few loose bristles from the manufacturing process that will work their way out thru the first 2 or 3 uses. If you continue to see shedding beyond that, or have clumps coming out, then contact us and we'll get you replacements under warranty as thats not normal. email: tips@adamspolishes.com call: 866.965.0400 or live chat via the website Adam's Premium Car Care - Cleaners, Waxes and Polishes Made in the USA Thanks Dylan... I will contact you guys later today when I'm off work. I've had the brushes for 6+ months and they continue to shed after every tire I clean (approx 8-10 hairs/tire). Very much appreciate the quick feedback from everyone... Link to comment Share on other sites More sharing options...
CTSV Posted January 30, 2012 Share Posted January 30, 2012 /end thread, lol I will add to say that both of my brushes shead, but only 1-2 hairs per use. Most times less. Link to comment Share on other sites More sharing options...
BlueGenCoupe Posted January 30, 2012 Share Posted January 30, 2012 A few hairs falling out is normal, you'll see it happen with http://www.adamspolishes.ca/p-420-adams-leather-interior-cleaning-brush.aspx to. Link to comment Share on other sites More sharing options...
xkwj43z Posted February 2, 2012 Share Posted February 2, 2012 Hey just adding into the brush discussion I actually just noticed today that on my brush the metal ring is starting to rust =( I have used the brush about 5 times only and clean and dry it when im finished using it, I plan on calling adam's today anyone else had this problem? Link to comment Share on other sites More sharing options...
Golf for Life Posted February 2, 2012 Share Posted February 2, 2012 Never had a problem with hairs falling out of Adams brushes or any rust. I'm sure that Adam will make it right. Link to comment Share on other sites More sharing options...
Team Adam's Posted February 2, 2012 Share Posted February 2, 2012 Hey just adding into the brush discussion I actually just noticed today that on my brush the metal ring is starting to rust =( I have used the brush about 5 times only and clean and dry it when im finished using it, I plan on calling adam's today anyone else had this problem? Thats unusual, the ferrel is actually coated nickel so it should't rust, unless the coating gets abraded off of the surface somehow. Regardless, get in touch with us and we'll make it right: Phone: 866.965.0400 email: tips@adamspolishes.com or livechat via Adam's Premium Car Care - Cleaners, Waxes and Polishes Made in the USA Link to comment Share on other sites More sharing options...
xkwj43z Posted February 3, 2012 Share Posted February 3, 2012 Thanks Dylan I called today and a replacement was sent out Link to comment Share on other sites More sharing options...
ArmyAcadia09 Posted February 4, 2012 Share Posted February 4, 2012 nice. i had whole pieces coming out of one, and adam sent me a replacement same day. Link to comment Share on other sites More sharing options...
goheels Posted February 4, 2012 Author Share Posted February 4, 2012 I just received the replacements a couple of days after contacting Dylan. Honestly, I thought everyone here were like typical fanboys touting "great customer service, blah blah blah." I was absolutely shocked how quickly/diligently Dylan and the team resolved everything. Adams is truly something special. It is raining all weekend here is S. Florida so haven't had a chance to try out the replacement brushes yet. But, I just wanted to give a heartfelt thank you to Dylan for all his help! Link to comment Share on other sites More sharing options...
Team Adam's Posted February 5, 2012 Share Posted February 5, 2012 No worries... just what we do. Link to comment Share on other sites More sharing options...
THE Mook Posted February 6, 2012 Share Posted February 6, 2012 I just received the replacements a couple of days after contacting Dylan. Honestly, I thought everyone here were like typical fanboys touting "great customer service, blah blah blah." I was absolutely shocked how quickly/diligently Dylan and the team resolved everything. Adams is truly something special. It is raining all weekend here is S. Florida so haven't had a chance to try out the replacement brushes yet. But, I just wanted to give a heartfelt thank you to Dylan for all his help! We do our best as a Community to provide honest answers and help. It does Adam's no good, nor the end user, to have a bunch of fanboys swinging their detailing bags all over the place! Link to comment Share on other sites More sharing options...
egott_91 Posted February 6, 2012 Share Posted February 6, 2012 Just ordered the blonde boars hair wheel brush, hopefully it's not defective. Only issue I've ever had was because of the way FedEx handled one of my packages and the issue was resolved in the same week! There no customer service like Adam's customer service! Link to comment Share on other sites More sharing options...
THE Mook Posted February 6, 2012 Share Posted February 6, 2012 I have the older version of the brush. The shorter handle with blue liner on it. I love that brush, but everytime I see the new one at the Warehouse, I think to myself, "I could be cleaning THAT much more." It has more bristles than the one that always was backordered. Link to comment Share on other sites More sharing options...
egott_91 Posted February 6, 2012 Share Posted February 6, 2012 I have the older version of the brush. The shorter handle with blue liner on it. I love that brush, but everytime I see the new one at the Warehouse, I think to myself, "I could be cleaning THAT much more." It has more bristles than the one that always was backordered. Good to know. I did like the looks of the old ones handle better than the new one, but I'll take the fuller head that will clean better than a better handle Link to comment Share on other sites More sharing options...
THE Mook Posted February 6, 2012 Share Posted February 6, 2012 Good to know. I did like the looks of the old ones handle better than the new one, but I'll take the fuller head that will clean better than a better handle Not only that, but it's the SAME handle save for the color, of the Fender Brush. That's like 6" extra to not have to reach for anymore! Link to comment Share on other sites More sharing options...
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