Mamba Posted May 15, 2013 Share Posted May 15, 2013 This may not be an easy one... but the FedEx tracking email that I got after a purchase used to have the number in plain text, now it is a link to the FedEx tracking website. My iPhone was smart enough to recognize the plain text tracking number and make it a hyperlink that would take me to the mobile page of FedEx tracking. Now since it is a hardcoded hyperlink in the email, my phone doesn't automatically switch to the mobile site... desktop version is not mobile friendly at all because I cannot resize it so I end up scrolling a lot. Any ideas on how to make this better both on the desktop with a hyperlink and on a phone that takes me to FedEx's mobile site? Can't think of a solution other than including 2 links on the email... I know it's a small thing but I don't really like tracking my mystery box on my phone anymore :-/ Link to comment Share on other sites More sharing options...
SYMAWD Posted May 15, 2013 Share Posted May 15, 2013 (edited) Maybe download the FedEx app, copy the number and then paste it in the app. Then again, FedEx has the worst tracking so I just check the delivery date and don't check it again. Edited May 15, 2013 by SYMAWD Link to comment Share on other sites More sharing options...
Mamba Posted May 15, 2013 Author Share Posted May 15, 2013 yea i mean I can just bookmark the fedex mobile site and copy paste as well, but it was just more convenient to click on the tracking number on the email. Trying to copy the tracking number is a bit annoying as well because it is a link, and i have to be careful not to actually click on it but highlight it. Link to comment Share on other sites More sharing options...
SYMAWD Posted May 15, 2013 Share Posted May 15, 2013 yea i mean I can just bookmark the fedex mobile site and copy paste as well, but it was just more convenient to click on the tracking number on the email. Trying to copy the tracking number is a bit annoying as well because it is a link, and i have to be careful not to actually click on it but highlight it. No, it's an actual app in the app store. I assume it is the same as the Android app. Copy: Open app: Paste: Track (you can store several tracking numbers): Link to comment Share on other sites More sharing options...
Mamba Posted May 15, 2013 Author Share Posted May 15, 2013 yea i understand, i meant what i said as an alternative to downloading the app. still extra steps, and even more if you accidentally click on the link and it opens the browser when you are trying to highlight the tracking number like you have in your picture. Funny though, my mystery box is stuck in Hagerstown right now too! Link to comment Share on other sites More sharing options...
BluedogGMC Posted May 15, 2013 Share Posted May 15, 2013 I use the "Package Buddy" app. When I click on the tracking number link my tablet ask if I want to use the browser or Package Buddy. The app works for all delivery companies. Link to comment Share on other sites More sharing options...
Mamba Posted May 15, 2013 Author Share Posted May 15, 2013 Ok, thanks guys. I guess the way to go here is just a third party app which i was hoping to avoid. Food for thought for future development Adam's team! Ricky 1 Link to comment Share on other sites More sharing options...
THE Mook Posted May 15, 2013 Share Posted May 15, 2013 This sounds like a problem with your device, and not our software. You realize that tracking comes from Fed Ex and NOT Adam's, right? Link to comment Share on other sites More sharing options...
Mamba Posted May 15, 2013 Author Share Posted May 15, 2013 The tracking email comes from FedEx? email is from sales@adamspolishes.com This sounds like a problem with your device, and not our software. You realize that tracking comes from Fed Ex and NOT Adam's, right? Link to comment Share on other sites More sharing options...
THE Mook Posted May 15, 2013 Share Posted May 15, 2013 The tracking email comes from FedEx? email is from sales@adamspolishes.com The tracking number is provided from FedEx, generated by FedEx, for you. If the email isn't hyperlinking properly to your browser, check your settings on your device. Or copy and paste it into your browser, or enable linking in emails on your mobile device. Link to comment Share on other sites More sharing options...
Mamba Posted May 15, 2013 Author Share Posted May 15, 2013 (edited) I knew this was going to be hard to explain... i probably should have left it alone. A recent change to the emails is now the tracking number is a hyperlink whereas before it was plain text. Great for laptops, now i can just click on it and it opens the tracking website with my number. Link works fine and as intended, it just sucks now that phones won't auto-redirect and prefix the url to https://m.fedex.com/mt/ . Yes, fedex website should probably do this, but it doesn't. yes, copy and paste will work. No, it's not device issue. What I had imaged was that the email that is sent out with tracking information could also have a little link that takes us to the mobile website. Made an example with my recent mystery box: <a href="https://m.fedex.com/mt/https://www.fedex.com/fedextrack/?tracknumbers=562725311835&cntry_code=us">mobile tracking</a> mobile tracking Not a big deal if it's not done, just a suggestion. Edited May 15, 2013 by FY_Ivan Link to comment Share on other sites More sharing options...
BluedogGMC Posted May 15, 2013 Share Posted May 15, 2013 I knew this was going to be hard to explain... i probably should have left it alone. A recent change to the emails is now the tracking number is a hyperlink whereas before it was plain text. Great for laptops, now i can just click on it and it opens the tracking website with my number. Link works fine and as intended, it just sucks now that phones won't auto-redirect and prefix the url to https://m.fedex.com/mt/ . Yes, fedex website should probably do this, but it doesn't. yes, copy and paste will work. No, it's not device issue. What I had imaged was that the email that is sent out with tracking information could also have a little link that takes us to the mobile website. Made an example with my recent mystery box: <a href="https://m.fedex.com/mt/https://www.fedex.com/fedextrack/?tracknumbers=562725311835&cntry_code=us">mobile tracking</a> mobile tracking Not a big deal if it's not done, just a suggestion. Why doesn't your phone open your browser and go to the FedEx site to show your tracking? I would think it would still work just like a laptop or home computer. My tablet has Android on it and it works like a phone and it opens my browser and goes directly to the FedEx site. Link to comment Share on other sites More sharing options...
GerryC Posted May 15, 2013 Share Posted May 15, 2013 His phone does open the link in the browser, but FedEx's site does not auto redirect to its mobile site, so viewing the tracking info is difficult. Will look into adding a mobile link to the email template. Mamba 1 Link to comment Share on other sites More sharing options...
BluedogGMC Posted May 15, 2013 Share Posted May 15, 2013 OK, Thanks. I missed that and that is what had me puzzled. Link to comment Share on other sites More sharing options...
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