Wanted to give a shout out to Charles and Adam (not Adam Pitale).
Had issues with my Micro Polisher and contacted customer service via email. Received a quick reply from Charles who asked me to bring it back to the warehouse. I went the following day. Unfortunately Charles was not in when I arrived. I was assisted by another gentleman, I didn't get his name. He looked over the polisher and saw the problems. He asked if I wanted a refund or replacement. I told him I would like it replaced as I really enjoyed using the polisher while it worked. He had Adam get a new Micro Polisher and replaced the unit. Can't ask for more than that.
I decided to walk around the showroom since I was there. Can be an expensive proposition if I'm left to wonder for too long. This when I got to talk with Adam. A very pleasant young man and I enjoyed talking with him. Adam took great care of me and I left with some great products.
I am a loyal customer due to the great product line and equally great staff. Keep up the great work!