Hi Steve,
I am so sorry for the hassle and feeling like I am giving you the run around.
I know exactly who your girlfriend is, as we have sent her a few return labels, however, they must not being going through.
I am going to have my warehouse 2nd Day Air the label to her house to avoid any more trouble.
As for the charges, if you could send a copy over to me via email that would be great. We do not issue the refund until the product gets back to us and there will be absolutely no restocking fee. You will only show a refund of the entire purchase, not any additional charges.
Again, my deepest apologies and please let me know if there is anything else I can do to make this process easier.