Rim Scratch/Damage by Dealership

[BigBlue2007]

I took my 2013 Chevy Malibu in for service Saturday and I just noticed that the dealership ruined the alloy rims on the car. It looks like he curbed the front right tire and the back right tire. Is it possible that a tire rotation could cause so much damage?

[Rich]

Don't try and fix it. Make them replace the rims.  

[BigBlue2007]

I didn't bring it up to them because I am not sure I can prove they did it. I am sure they did it. They look like curb scratches on two rims. Not sure how they did it.

[Team Adam's]

Anythings possible. If you were having new tires mounted up I would definitely believe there was a possibility of damage to the lip b/c the machines can do that (if not used properly). If it was just a simple rotation its less likely, but if a tech didn't handle them carefully or a lot porter drove the car and hit a curb, totally possible.

 

I would agree with Rich - take it back and show the dealer - worst case is they say 'no we didnt' but you'll never know if they'll help out if you don't ask.

[BigBlue2007]

thanks for the feedback. I left a vociemail for the service mgr.

[Kingsford]

Make them fix it. I had a similar problem where a dealer took off some of the chrome clad on my wheels. They replaced it with very little fight.

[MMHayden13]

I would do as said already... Take and show them and  see what they say.

 

I have nice rims on both my vehicles I spent good money on. So before I have anyone else touch them ever I ALWAYS take pics of the wheels up close and any spots on them already so I have proof. 

[PT3]

What everyone said already.

[Chris@Adams]

Bummer.....I would talk with them.

[LFairbanks]

I took my 2013 Chevy Malibu in for service Saturday and I just noticed that the dealership ruined the alloy rims on the car. It looks like he curbed the front right tire and the back right tire. Is it possible that a tire rotation could cause so much damage?

 

I will bet you what he did was remove the tire and then just roll them carelessly to the general area of where they were going, and they fell over on the face side.

[BigBlue2007]

I spoke to the service manager and he asked me to email him the photos. He was polite about it. I was expecting the worse. He was actually pleasant. 

[Team Adam's]

Thats good to hear. Hopefully they make it right.

[BigBlue2007]

They have offered to repair it Tuesday next week. 

[Rich]

See. Never hurts to ask.  And you'll get more flies with honey than with vinegar.  Always pays to be polite.

[BigBlue2007]

I'll let everyone know how it went on Tuesday evening.

[BigBlue2007]

Rims were repaired. I can't tell they were damaged. All ended well.

[BigBlue2007]

I saw them at night in a lit parking lot. Hopefully let look good in daylight.

[BigBlue2007]

They look good. Like nothing happened.