BluedogGMC Posted November 16, 2015 Share Posted November 16, 2015 I have a small container of Americana and it seems the container is collapsing. The cover has been a little concaved since I got it a while back and I have only used it once before. This time when I went to get it out to get ready to use it again it was hard to open and it seems the top has collapsed even more. To get the lid on I have to just push it on because it will not screw on. Also I don't know if it is normal but the bottom is dimpled up in the center but this looks pretty even so maybe it is how it should be but could be a problem when the wax gets low. This has always been kept on a shelf in my temp controlled basement. I have attached two pictures but it is hard to see the indentation on the lid. Is there a way that I can maybe get a new lid? Hopefully it would fit OK because I don't think I could get all the wax out to change the container. Link to comment Share on other sites More sharing options...
TheWolf Posted November 16, 2015 Share Posted November 16, 2015 My container looks the same, but the lid screws on and off with no trouble. Link to comment Share on other sites More sharing options...
Rich Posted November 16, 2015 Share Posted November 16, 2015 Same here. No problems. Link to comment Share on other sites More sharing options...
Adam Posted November 16, 2015 Share Posted November 16, 2015 Hi Ron, this is an issue for our customer service team! While we discontinued that size a good while back, we'll do something to make it right, I promise! 866-965-0400 or orders@adamspolishes.com Thanks! Link to comment Share on other sites More sharing options...
BluedogGMC Posted November 16, 2015 Author Share Posted November 16, 2015 Thank Adam, I will give them a call. You guys are the best. Link to comment Share on other sites More sharing options...
scuba Posted November 16, 2015 Share Posted November 16, 2015 Mine looks the same and the lid takes quite a bit of muscle to twist off. I've had my container for 2 years and store it in the refrigerator. Not a huge deal for me but hopefully they've made some improvements to the container for Americana. Adam and his team will take care of you for sure though. Link to comment Share on other sites More sharing options...
Adam Posted November 16, 2015 Share Posted November 16, 2015 We are here to provide awesome customer service and detailing advice, first rate products, packaged in awesome containers, that perform super duper well. When we fail to do that, we make it right! Ricky Bobby and Antv20 2 Link to comment Share on other sites More sharing options...
Dan@Adams Posted November 16, 2015 Share Posted November 16, 2015 Hi Ron, I've had similar issues with the lid on the normal size Americana container as well as the mini container. To answer your first question, both the lid and container of Americana are concave just like you see, so that is normal. What I've found works best for me is that when I'm closing up the container, once it's super tight like I'm used to closing most lids and caps of everything else in my house, I will then give it a quick counter-clockwise twist to loosen it just a bit and make it easier to remove next time. If you were looking at the lid like it was a clock face, I will turn it back about 1 hour on the clock face. This still gives great seal on the container and makes it a little less frustrating on your hands. I will also sometimes wipe off the plastic threads on the container as well if I accidentally get any wax buildup on them. Like Adam mentioned, give us a call or email and we will make it right for you Link to comment Share on other sites More sharing options...
eric@thompsonracing.us Posted November 17, 2015 Share Posted November 17, 2015 I have a few cans of Americana, small and large. All of the cans do this, however, after years of use, both personal and demo, the wax still works great! If your wax cracks, you can warm up the can in hot water and the wax will reshape to the can. Link to comment Share on other sites More sharing options...
BluedogGMC Posted November 17, 2015 Author Share Posted November 17, 2015 Taken care of, Thanks Adams Polishes. You can not beat this companies products and service. Link to comment Share on other sites More sharing options...
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