mc49erfan Posted December 27, 2015 Share Posted December 27, 2015 I am a new Customer to Adam's Products, but have been familiar with this company for quite some time now. I finally purchased my dream car, and of course when you make an important investment...you want to protect your investment long term with the best quality products out there. So after reviewing virtually every video on the site and sifting through all of the products that may be suitable for me, I felt as if I were ready to make a purchase, but still had some questions....so I called. Dan answered my call. He LITERALLY spent well over an hour with me on the phone, going through products, answering my questions, making sure I was getting everything that I needed, giving me advice, etc. If there was something that he didn't think I quite needed at the moment, he would tell me. I never felt for one minute that he was trying to up-sell me -- it was straight up EXCELLENT customer service. Of course, I placed a fairly sizable order, but was happy to get everything that I needed. I received my package within a couple of days, and I was like a kid in a candy store. I quickly unpacked and organized all of my new products...except, I was missing one....the Waterless Wash. Because I have a White Car, I was very excited to receive this product and even ordered the Waterless Wash Towels which did arrive. I checked the invoice, and it was not listed. I remember at the end of my order, Dan reviewed everything with me and I agreed...so this was obviously my fault. But of course, I still wanted the product. So, I called and reached Benjamin on the phone this time. I explained my situation and asked if I could begin another order for the Waterless Wash and perhaps a couple of other products. Before I could say anything else, Ben offered to send me a bottle for free (free shipping as well). I declined and explained that I wouldn't feel right accepting that, and asked him to review what I purchased previously, just to see if there was anything I was missing that I could buy along with the Waterless Wash. He said, "No, you're good. You have everything you need. I'll send you out a bottle in the morning." Within 3 days, the product had arrived as he promised. I mean really??? What company does this?? To this date, because of the hectic holidays, I haven't been able to sample all of the products yet -- but have been able to try the Detail Spray (Amazing), The Leather and Interior Cleaner, the Glass Cleaner, and of course....the Waterless Wash. So, far I am extremely happy with the quality of the products and can't wait to use them all. Mr. Adam....all I can say is that if your product is half as amazing as your staff and customer service is, you will be keeping my business for many years into the future. Kudos again to Dan and Benjamin for going way above and beyond. Thank you both so very much! God Bless. Dan@Adams, LFairbanks, jessewsmith and 4 others 7 Link to comment Share on other sites More sharing options...
NG13 Posted December 27, 2015 Share Posted December 27, 2015 Welcome to the forum! Great story also. The service at Adam's is second to none. Post up some pics of your ride when you have the time. Link to comment Share on other sites More sharing options...
ccommodari Posted December 27, 2015 Share Posted December 27, 2015 Very nice story . I can agree 110% Link to comment Share on other sites More sharing options...
Bill-V8V Posted December 27, 2015 Share Posted December 27, 2015 It starts from the top, many years ago when I was a new customer I had an issue getting into my account on a Sunday morning so I sent an email asking for help. Ten minutes later my phone rings and it was Adam letting me know that he could reset my password and offered assistance with placing my order, I've been a customer ever since Captain Slow and Junior 2 Link to comment Share on other sites More sharing options...
Chris@Adams Posted December 27, 2015 Share Posted December 27, 2015 Welcome! Link to comment Share on other sites More sharing options...
rkj4243 Posted December 27, 2015 Share Posted December 27, 2015 Welcome Michael, Please post some pictures of your car once you have time to get it completely "Adamized." Excellent story regarding customer service, which is second to none. Link to comment Share on other sites More sharing options...
pirahnah3 Posted December 27, 2015 Share Posted December 27, 2015 Welcome! Great story, and just more proof that this company has the BEST customer service out there. Looking forward to seeing pics of the vehicle! Link to comment Share on other sites More sharing options...
Junior Posted December 28, 2015 Share Posted December 28, 2015 Michael, glad they took care of you. I think you will be very happy and as others have stated please post some pics of your ride all detailed up. I hope you picked up some H2O Guard and Gloss and Rinseless Wash. Those are relatively new in the Adams line and they are both game changers. For me, Adams never disappoints! Great products, great customer service, made in the USA (for the most part), what more could you ask for? Happy detailing and welcome to the Forum! Link to comment Share on other sites More sharing options...
Dan@Adams Posted December 28, 2015 Share Posted December 28, 2015 It was great talking with you Michael, thank you for the kind words, they really are appreciated and I will pass this along to Ben as well! Link to comment Share on other sites More sharing options...
OIF Vet Posted December 28, 2015 Share Posted December 28, 2015 Top notch company and Adam is an all around great guy. I owe him a lot!! I've been using his products for about 9 years and it's awesome to see this company grow. The best part with the growth is that the customer service never dropped in quality. I'm glad that I'm a part of this family. Dan@Adams 1 Link to comment Share on other sites More sharing options...
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