Jump to content
Customer Service 866.965.0400

Heated Discussion


Recommended Posts

       I had a heated discussion with a close friend and fellow detailer today about me switching product lines. Not even sure if the conversation did any good but here are my inputs on the so many different brands of detailing products and the companies that sell them. My friend first off seems to think for example that there is a separate little factory for each brand of tire gel or tire shine out there that the different  companies make. I am sure if that was the case we would not have a employment office in this country of ours. However I am sure that companies like Adams spend countless hours coming up with different formulations to make their product unique. It may be a different color, scent, texture the list can go on and on.  To my knowledge and I might not be 100% correct on this but I only knew of one company that made most of their products and they didn't do private labeling. 

       In my years doing this I have tried almost every chemical out there. What I have learned is a lot of them are pretty similar , yes some might be the exact same product as another brand just diluted more or labeled different and what I mean by this is that its for a different job. One company in particular that comes to mind I  see 15 different soaps , leather cleaner is so similar to all purpose cleaner that I sure wouldn't bet that they are different..lol

       So like explained to my friend. What do I look for in a company when ordering my supplies. First I would most preferably like it to be a one stop shop. My job becomes so much easier when I can go to one place to buy everything. Customer Service is probably top on the list, Product Development, I don't treat my customers like numbers and I also don't want to be treated like a number.  I know its a business but I like it to be personal. They say it can ruin a business but I have had good luck with it. So if it fails I will have a lot of friends and a few enemies..lol

        So to my point on why I chose Adams! I had been searching the internet for 16 ounce bottles for my business. I like using the smaller size for some reason.  I came across Adams from a referral from the wifes uncle. My first order was a 40.00 order. When that order came 2 of the bottles was broke at the threads. I called Adams and they just didn't replace them they asked what kind of chemical I was putting in them. They sent me their chemicals in the bottles which meant a lot to me. Dan at Adams knows what kind of vehicles I have, what part of West Virginia I live in. What is so special about that is I didn't tell him. HE ASKED!  They don't treat people like numbers.

       Does Adams have everything I need to run my business? No, but the direction I see them going I am sure little by little they will fill all my needs and until then the other products I use will be in their bottles. The other company I used to deal with treated me like a number and lost 10 grand a year of business. Adams treated me like a person and gained it. 

I sure hope they stay this way!

Link to comment
Share on other sites

So here’s the deal. Adams has enough products to run a business. They have a detail shop themselves. 


However, their buying options don’t lend themselves to the best purchasing decisions as a business. Knowing your costs will be exponentially higher, you’ll need to adjust your prices to compensate for that. 


When it comes to pricing and profit margins, you can increase your margins two ways. Raise the cost of your product. Bring your back end costs down. Price your product too high and you lose business. 


Quite honestly, outside of a coating a client has never asked what we use for products. They have asked what to use to maintain their vehicle. At that point you can sell them anything. 


Adams makes a great product for the consumer. For the professional, some are great. Others are not. By being one brand exclusive you set yourself up for some potential issues down the line. Backorder? You don’t have another supplier you’re set up with. 


What ultimately got me searching outside of Adams as I transitioned from consumer to “professional” was when they eliminated the 16 ounce bottles of product and replaced it with an 8 ounce. Half the product at 2/3 the price. My costs went up quite a bit. Couple that with even a 16 ounce bottle not lasting long and it was time to search other options. 


Adams makes some good stuff. So do other companies. Don’t limit yourself or you’re doing your business and your client multiple disservices. 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...